Southern California Gray Line
Southern California Gray Line
3.5
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Anaheim, USA

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Southern California Gray Line
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3.5
3,5 av 5 bobler208 anmeldelser
Ypperlig
84
Svært bra
40
Gjennomsnittlig
20
Dårlig
18
Forferdelig
46

paws0810
Mesa, AZ2 520 bidrag
5,0 av 5 bobler
This was pretty good. It was a lot of money. But it was clean and well kept me up. The animals seem to be happy and well fed. We are just breezing through the back again
Skrevet 9. desember 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Athena S
1 bidrag
1,0 av 5 bobler
des. 2019 • Familie
The bus was late for both drop off and pick ups. Beware if you schedule this don’t plan on it being on time. The bell hop guys at the paradise pier hotel warned us but we thought we would be ok. They were over 30 mins late from their “scheduled” pick up times both ways. We bought round trip ahead of time so we were basically screwed into taking it. Ugh!
Skrevet 15. desember 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

misty_bee_Wyo
Sheridan, WY1 567 bidrag
4,0 av 5 bobler
Using a coupon code I found online, I booked a round trip from LAX to an Anaheim Disney area hotel for $38. I was a little confused as to where to meet the shuttle bus when I exited LAX, the Disneyland Resort Express website says to wait under the green signs on the traffic island, but there are no green signs -the bus actually stops under the orange signs that read “Shared Rides”.
Took about 90 minutes to reach the hotel from LAX. At the first hotel the bus stops at, a ticket agent gets on to take your printed ticket if you booked online, or to charge your card. There was a family who had booked their entire vacation package through Disney or their hotel or something, but hadn’t received a printed ticket with a barcode for the shuttle, apparently that paperwork was waiting for them at their hotel, but the bus needed a barcode or printed ticket so they had to pay again, and then work the details out with whoever they booked with -so make sure you have an actual ticket for the bus if you don’t want to pay twice. It’s cheaper to book the shuttle as a round trip online.
The return trip pickup at my hotel was smooth. It’s a hotel on their normal route, so I didn’t have to call ahead the day before or anything.
Skrevet 12. desember 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Jackie K
1 bidrag
5,0 av 5 bobler
des. 2019
I had a great experience with the Express bus. I arrived at LAX early for the next shuttle. I was in terminal 2 so I walked over to terminal 1. The bus showed up right on time at 1:45. The driver was nice and loaded our luggage on the bus. Because they can use the carpool lane we breezed right down to Anaheim. Be warned that they do stop at the 3 Disney hotels first and then do the local stops. Your ticket is taken (or you can buy on board) at the Disneyland hotel which is the first stop. For the return trip they tell you to call ahead at least 24 hours to let them know which stop you will be waiting at. The bus arrived within 10 minutes of the estimated pickup time. They made all local stops first and then the Disney hotels last. There was traffic on the return trip, but again, we were able to use the carpool lane. On the return trip the driver, Jason, was super nice and friendly. I would use the service again.
Skrevet 9. desember 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Alison Rodrigues
Milton, Canada9 bidrag
4,0 av 5 bobler
okt. 2019
I loved the bus ride. The seats were comfortable, air-conditioning good and the driver drove smoothly, safely and was courteous
Skrevet 6. november 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Brian32828
Orlando, FL52 bidrag
2,0 av 5 bobler
jun. 2019 • Familie
We booked the Disneyland Resort Express for transportation between LAX and our hotel in Disneyland. We get our coach, no issues with that, it's a big comfortable bus and there's my family (4) and another lady on the bus. We hit normal LA traffic in the early afternoon so we have a slight delay in getting to the hotel - no problem.. soooo we get less than 5 miles from the resort, and the bus pulls over on the side of the road. The driver proceeds to tell us that he's timed out and can't drive any farther!!!! He let's us know that they drive for 14 hours a day and once they time out, they can't drive any longer. We're stopped literally on the shoulder of I-5 !!!! We thought the bus broke down, but the driver just timed out. He did let us know that a relief driver has been dispatched and is about 30 minutes away. My wife calls the office and she's told that this is what happens when the drivers time out. They cannot go any farther - again we're just one or two exits from Disneyland - so we're sitting on the side of the highway.
This is obviously a safety hazard, and is totally unacceptable - why didn't the driver have another driver with him in case he timed out?
Why didn't he, knowing he was getting close to timing out, pull off an exit so his passengers are at least in a safer environment?
Why did they dispatch him to LAX knowing that he could time out?
Why did they allow him to sit on the side of the highway with people in his bus instead of move to a safer location?
Once our relief driver showed up, he drove the 10 minutes and we were at the resort,
My wife called customer service and they didn't really seem too bothered about the situation - not very "Magical" - they're not a Disney run business, I get that, but Disney has their markings all over the vehicles so your first association is with Disney. After her having a discussion with the customer service agent at Coach USA, they relented and comped our trip to Disneyland.
So if you see a Disneyland Resort Bus stopped on a highway somewhere, chances are the driver has timed out because their scheduling leaves a lot to be desired, as well as making their drivers work 14 hour shifts.
We let the people at our Disney hotel know that we weren't happy and their actions were unacceptable from a safety standpoint.
We did wind up taking it back to LAX because we had made round trip reservations.
The return trip was OK, but I made sure the driver wasn't going to time out before I got on the bus,.
Won't take it again, and please make sure your driver has enough time to get you to your destination or you'll be sitting on the side of the highway as well.
Skrevet 29. juli 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Maynus
Bangkok, Thailand1 bidrag
1,0 av 5 bobler
apr. 2019 • Par
I reserved 2 seats to LAX airport. I wait at pick up spot for 1 hours!!! the bus didn't come. And I see anoter bus of this company comming so I ask the driver, Is the LAX bus still running? but he doesn't know. So I take UBER to airport insead. It cheaper price and more trustful. I have many experience to use the bus for travel and I never got problem. the Disneyland Resort Express Shuttle (Not run by disney company) is the worst one.
Skrevet 16. juli 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Julie B
Ballwin, MO42 bidrag
1,0 av 5 bobler
jun. 2019 • Familie
Heard an earful on the background of the breakdowns, only pick up once per hour, ownership & management on this very un-local transportation service. Yes, I liked using it 4 yrs ago despite the wait & difficulty in communication w/ the company. But, this time around (even though we'd booked w/DRE, we went with the shuttle that had an accessible driver, someone we could talk to, bus that actually SHOWED UP. I was hesitant at the way Mickey's shuttle tried so hard to convince us to go with them, but then, almost as though he already knew (he'd already said it isn't uncommon to see the busses on the side of the road), we saw DRE on the side of the highway as we were headed to our hotel.
Now, maybe indeed he'd seen it already broken down and tried to swoop in and get us to take his shuttle instead and is a tad of a hustler. BUT, we had no response from DRE on any delay, couldn't reach any further person to advise us on where to be, when a bus would come. And, by the time we saw another DRE bus headed to the airport we were well on our way towards Disneyland.

Prices comparable, but the customer service aspect of DRE is dreadful and while I was skeptical of Mickey's Spaceship Shuttle, I have now recommended MSSS to my AAA agent with some of the specifics that we experienced & info shared with us about the DRE company.
Skrevet 17. juni 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

tracymj961
Nowra, Australia13 bidrag
1,0 av 5 bobler
mai 2019 • Familie
We came in at 6.30am on a flight from Sydney -12.5 hrs into los angeles. Got through immigration and customs and went to pickup for Disneyland bus. We waited over 2 hours for bus then someone else catching the bus told us the first bus broke down and the second one was stuck in traffic. Our 4 yo was quite over the wait by now as were we all. Then a Disney bus goes past at speed and doesn't stop. More time goes by and the bus stops. The driver said nothing except to load the bags under the bus. We got on the bus and there was no it enough seats. The driver takes off to stop again to load more passengers on. At the back of the bus there were a few seats folded job so get a seat a few men moved the seats so they could sit. So a full bus, no explanation or help from driver we headed for Anaheim. First stop Disney hotel to check tickets. We waited 10 minutes on the bus with no air conditioning and no explanation. Tickets checked we headed for motel drop off. We had written down our motels on the way from lax but it just took so long to drop off. The bus stopped at one stage and wouldn't start. We still had 8 people on board. A phone call by the driver and the bus got going again. No communication with those still on the bus. We got down to 2 stops to go and had to back track to where we had already been. Then we were lucky last and had to direct the driver to our motel. He had no idea where the stovall l inn was. We made it to our accommodation at 12.45pm. It took us nearly 6 hours to get to out motel. We have used the bus before and it was fine but this time will be our last. No apology or explanation. I had read the reviews about a lack of mechanical maintenance on the buses and it seems this was the start of the whole problem. Do not travel with this company- their service is dreadful. Not a good start for a long planned holiday.
Skrevet 7. mai 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Debra B
2 bidrag
1,0 av 5 bobler
apr. 2019 • Familie
DO NOT USE THIS SERVICE! This company puts you and your family in DANGER with their neglected busses and irresponsible drivers!

My daughter, grandson and I arrived on April 29, 2019 at 11:40 at the Disneyland Resort Express bus stop. There was a sign on the booth that said that the representative would be back 15 minutes prior to the next scheduled bus arrival time. The arrival time came and went. No representative. No bus. I called the number on the booth and was told that there were mechanical issues and they had cancelled the bus. There were 15 people including small children all waiting for this bus and no one bothered to let us know there would be no bus! They arranged other service for all of us which took an hour to arrive. Overall, we waited over 2 hours to get on a bus to Disneyland. Our flight from Denver took less time.

Returning on May 2, 2019, we were picked up by the bus from Paradise Pier Hotel. We noticed when we got on the bus that the "low tire pressure" light was on but didn't think much of it. We picked up another family from one of the other hotels. At one of the intersections, the driver couldn't get the bus into gear and we sat through an entire left turn light. This concerned us. Then, while on the freeway, we had numerous cars honking and people yelling at us. We tried to get the bus driver's attention but he had ear phones in and ignored us. My daughter and I were suspecting that there was a problem with the tire or tires because the entire bus was vibrating (just like it normally does when you have a flat tire). The bus driver paid no attention! It was not until the tire complete blew and we were driving on the rim that he finally pulled over. It was 45 minutes for them to get a van to pick us all up and take us the 2 blocks to the airport. The family that was on the bus with us missed their flight.

This lack of maintenance and lack of concern buy the drivers puts you and your children in grave danger! This is NOT something that I expect when "Disney" is attached to anything! Completely unacceptable!
Skrevet 3. mai 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

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Southern California Gray Line (Anaheim) - Anmeldelser - Tripadvisor