We highly appreciate your great review! Thanks!!

Thanks for your review!

We appreciate your review! Please notice that we do not promote a botanical garden, but a tropical garden!. We show you local plantations and some of our friendly animals :).

Thanks for your visit and this great review. Highly appreciated!

Dear Hannah, Thanks for sharing your thoughts. We’re glad you had an enjoyable time during the ATV ride with Rafael. But we must disagree on some points of your review. On Sunday, July 17th you reached out to me (Daniel) through our WhatsApp Business account, requesting meeting instructions for your reservation. You decided to get to our park with your own transportation. You did not require pick up from a hotel which starts around 8.00am in Puerto Plata. I responded your message soon after, informing you that you may arrive between 8:45am-9:15am at our installations. You thought the tour starts at 8:00am, however I explained to you that the 8:00am pick up option at the TripAdvisor Site is only meant to be for participants who require pick up from a hotel and that our bus arrives at the park between 8:45am-9:15am with the other participants. On Monday, July 18th you messaged me again, as you had troubles finding us. I did re-send you our park location and gave you instructions written and by voice message, so you could find our park easier. You arrived at our park 10 minutes after, and Diana and Rafael greeted you. After coming back from your ATV excursion Diana visited with you our botanical garden. She showed you a variety of tropical plants and rescued animals. Most of the animals you saw, including the ostrich, we found living under unacceptable conditions, like being in cages where they can barely move and being malnourished. When possible, we try to give those animals a better life, where they have plenty of room to run around, interact with other animals and humans and being well fed. Yes, we rescued those animals. Since ostriches are not native to our island you cannot find them wildly. If we would release her into the wild, she would either be captured by someone else, get sacrificed, or she would starve, since there is no food for her in the wild. Once you arrived at our restaurant, we met in person for the first time that day. Before leaving, you asked me if lunch was included. I kindly explained to you that single activities do not include lunch, as they end before midday. You said it was mentioned on TripAdvisor that lunch came included and I immediately checked and told you that you where right and apologized for the confusion. The TripAdvisor Site at the included/excluded part states that lunch is excluded. But in the overview it mentioned the lunch included. I offered you the meal, but you refused, because you had to go for a meeting at the Airport. We offered you to have it to go, but you declined again. I told you if you should be back in the area to just stop by, and we would be more than happy to serve you a home-cooked meal. You thanked me and left our park with your travelling partner. My most sincere apologies for any confusion caused regarding the lunch option, but I do not understand where we/I gave you a miscommunication or blamed you. We will check all tour descriptions on TA to correct any written mistakes. Please remember, if you should be close to our park again, please stop by so we can make it up to you. Sincerely, Daniel

Thank you so much for the great review!

Thank you so much for the great review!

Thank you so much for the great review!

Thank you so much for the great review!