Dear Veronica Harvey, Thank you so much for your review. You booked our services for yourself and your husband for arrival 2 days before your 3 young adult granddaughter’s arrival. Your pick up service from the airport to the hotel was seamless and flawless. The same service was indeed offered for your young adult granddaughters, where the driver was there just the same as he was for you and your husband. The pickup was scheduled for 6:30 pm and the driver was there from 6:00 pm – 8:43 pm. The process is that a booking is made and a confirmation voucher is sent to you to confirm your booking with instructions as to how you will find your driver once you exit the arrivals hall at the airport. Just the same as you followed when you got to the airport. Since you were the booker of the reservation. Numerous attempts were made to reach you via telephone calls, text messages and email when the driver notices that the flight arrived and the three passengers you booked with us were no-where to be found. The driver was there with the signage held high with the lead name and company’s logo on it. It was when we called the hotel and finally got to you, that you informed us that they left, because they did not see anyone. There are a wide variety of ways to reach us which is also on the voucher sent, so it seems very strange that you mentioned that you tried calling us and the person said you had the wrong number. I am very sure as well that you would have noticed that we tried reaching you several times via different medium as mentioned before and you could have responded to us just the same. This situation could have been avoided if they had just looked out for our driver with their name on the signage board or if you had reached out to us or even answer the many messages we had sent. Our apologies again to you, but our driver was indeed present.