We read your comment and it helps us take action on what happened. First with the issue of the extra passenger, they were given the option of making a new reservation for this, and the option of modification, since at the time of managing the reservation they have this option. On the issue of parking, we did not mention a parking place due to the high volume of people who arrive and in the same way, we could not know which passengers have a car. Regarding the tax, this is mentioned both in what the tour does not include (description), and in the same way at the time your confirmation was sent to you. For the tour, it is a shared tour, not a private one, so it is expected that on vacation dates (high season) the number of passengers will be higher. Snorkeling equipment should always be used for safety reasons for travelers, as well as to avoid direct contact with marine flora and fauna that could be damaged, it is a safety measure implemented in all snorkeling activities and that the duration always It is 45 min, since possibly in the water the time feels less than it really is. We hope this has cleared up the misunderstandings for your future reservations with any service. thank you

Una disculpa por la mala experiencia. Se tenía la ubicación pero por desgracia el conductor pensó que era huéspedes del hotel y por eso llegó directo al lobby. Sin embargo su reembolso es efectivo en su totalidad.

Obrigado por ter reservado conosco e por nos deixar seu comentário, esperamos poder atendê-lo novamente e ter outra ótima experiência