Dear jilldP25, Thank you for taking the time to share your experience with us. We understand that the lack of clear instructions can be frustrating and lead to confusion. Typically, arriving early before the scheduled departure time allows for a smoother check-in process and ensures that all passengers are accommodated efficiently. However, we value your feedback, and we will work on improving the clarity of our instructions to avoid such misunderstandings in the future. Regarding the crew's decision to deny boarding, it is important to note that their primary concern is the safety and security of all passengers. While the ship may still have been at port, certain operational requirements or safety protocols may have been in place at the time. Regarding your refund request, we understand your disappointment. Our aim is to provide exceptional service to our customers. We encourage you to reach out to Viator's customer support team with your booking details, as they will be better equipped to assist you and address your concerns directly. At Cabo Escape, we strive to ensure that our customers have a positive experience from start to finish. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We will take your comments into account as we continue to improve our processes and enhance customer satisfaction. We hope you will give us another opportunity to provide you with an excellent travel experience in the future. Best regards,]

Dear saramk, Thank you for taking the time to share your experience with us. We understand your disappointment regarding the duration of the snorkeling activity. We aim to strike a balance between providing a safe and enjoyable experience while maximizing the time guests spend in the water. However, we acknowledge that in this case, it fell short of your expectations. We will review our itinerary and make necessary adjustments to ensure a more satisfying snorkeling experience in the future. We're sorry to hear that you were unable to spot a wide variety of marine life during your time in the water. While we cannot guarantee specific sightings in the ocean, we do strive to create opportunities for our guests to witness the beauty of marine ecosystems. We appreciate your positive comments about the lunch and the humor of our guide. We believe that providing enjoyable and memorable moments, both on and off the boat, is an essential part of the overall experience. We will continue to focus on maintaining high standards in these aspects of our tours. We value your feedback, as it helps us improve our services and enhance the experiences of our guests. If you give us another chance, we would be more than happy to make it up to you and provide a truly memorable snorkeling adventure. Warm regards,

Gracias por su comentario, Michsn. Es muy gratificante leer que pasaste un buen momento en el tour y que nuestro personal fue atento e hizo su tiempo tan agradable. No dudes en visitarnos, Cabo Escape te espera para vivir mas aventuras en tu próximo viaje a Los Cabos.

Dear Traveller, thank you for the honest review, we are sad to hear that our tour wasn't to your liking since we are quite a popular choice for a casual snorkeling cruise in Los Cabos. If you didn't enjoy the upbeat music, next time you visit us, we can highly recommend Cabo Wave, it's a nice and spacious catamaran with live music, a much quieter atmosphere, premium open bar and gourmet Mexican buffet. We're sure you'll love it. If you decide to give us a second chance please contact us directly and we will make sure you experience the real Cabo Escape experience or if you want you can go on any of our other boats for a different vibe! Best wishes,

Hi Alante W, we couldn't be happier to hear that you had such a great time on your Cabo Escape Tour and with our amazing crew! We're looking forward to welcoming you soon again here in Cabo for more unforgettable adventures! Best regards,

Hola S2922FFk, muchas gracias por tomarse el tiempo para dejarnos sus comentarios y por calificar nuestros servicios basados en su experiencia en nuestros cruceros. Esperamos poder atenderle nuevamente y formar parte de sus futuros planes vacacionales. Saludos Cordiales,

We're so happy to know you enjoyed your experience with us on Cabo Escape! We are so happy you enjoyed the tour. We hope to welcome you back to see us again for another amazing Cabo experience! Best regards,

Hi dominic, it was a pleasure having you aboard. We really appreciate you taking the time to share your review with us. We're glad you felt the positive energy that Joe and the crew always try to emit to everyone! We hope you’ll come and see us again soon! Kind regards,

Hi cashg20, we truly appreciate your kind comments. We will be sure to share them with the team. We would love to have you back with us for another great cruise on your next trip to cabo. Kind regards,