Dear Mr. Rueger, Thank you so much for taking the time to leave your review. We were shocked and disappointed to learn of your experience, and you can be assured we are doing everything possible to make this right - your experience is unacceptable and not the level of service we strive to provide. It looks like you booked the experience through a partner site Viator. We are not yet sure what happened with Viator, but it seems clear there was an issue with you not receiving any of Viator's email communication. The booking was all confirmed on our site and our hosts Richard and Gillian were disappointed too when you did not show up for the experience as they were looking forward to hosting you. Needless to say we have already contacted Viator and asked them to provide you a full refund immediately, and are looking in to this more deeply to understand what happened and why you did not receive your confirmation information from them. We are so sorry that you were not able to enjoy this experience and for the terrible customer experience you did have, I can only imagine how frustrating that must have been. Please accept my most sincere apologies. I hope we have the chance to serve you in the future and to make things right. Kind regards, Stephanie Traveling Spoon Founder and Owner