Dear rebeccatO6768CB, I truly appreciate you taking the time to give us your honest feedback, as we're always looking for ways to improve. We are trying to have the best guides on our team to provide the highest level of service. I am sorry to hear that you didn`t enjoy the guided part of the tour in full. Unfortunately, the tour is not accessible to clients with mobility impairments. Our group tour visits a number of locations that are not wheelchair-accessible or mobility friendly. Those with wheelchairs and mobility issues should contact us so we can arrange the visit in advance and avoid such unpleasant situations as you had during the tour. Again, I’m sorry that your experience wasn’t satisfactory. We take feedback from guests very seriously, and your input would help us improve moving forward. I would sincerely appreciate anything else you could tell us with regard to the tour content itself or any other element of your tour that you and your mother felt was not what you expected. You can write us at feedback@walks.org. Best, Sasha

Dear CambridgeRoamer, Thank you so much for posting a review. I know how important your holidays are and we are terribly sorry you were unable to join our tour. We currently do not have the capability to receive text messages from our clients and encourage all clients to call us with any questions. With your screen name, I am unable to confirm the reason as to why your tour meeting point was changed. Unfortunately different situations arise that are out of our control and our city managers have to change the meeting point last-minute. These situations are rare, but unfortunately do happen. When these occur, we strive to make sure all clients are aware using email, text, and phone methods to ensure all clients can join the tour from the new location. As we cannot confirm your booking with the information at hand, I am unable to check as to why you did not receive your notifications. I would love to speak with you directly regarding your situation. If you would kindly reach out to me at feedback@walks.org, we can figure out a better solution for your impacted tour. Kind Regards, Amanda

Dear Cforney, Thanks for taking your time to write us a review. We apologize for any inconvenience caused on your tour. On August 20th, we had a train strike in London. As we knew that in advance, we have contacted all the clients to inform them about it. I checked your booking and we sent you that communication on August 14th and then because we did not get a reply from you, we sent another email on August 18th. You did not reply to any of our emails. On that date, even the venues changed their opening hours due to the strike. Our company adapted our schedule and informed all our clients accordingly. I have sent you a message directly to provide other options that are available for you due to this inconvenience. We are very proud to always offer the best experience for our guests and we are really disappointed that we let you down in this way. I am sure we will revert this situation and show you how we care for each of our guests. I will look forward to hearing from you. Kind regards, Jhonas.