Dear Hazel C, Thank you for your feedback. I would like to personally apologize if there was any delay during the tour but wanted you to take into account that it might have been caused by traffic conditions or other factors completely out of our control. In addition, rest assured our corresponding team will closely revise your suggestions to see whether there is room for improvement as suggested. Kind regards, Alex B.

Dear Lilliangholt123, Thank you for taking the time to post a review on our Granada tour. It is fantastic to learn you found our operations to be an easy, good way to reach the Alhambra from Costa del Sol. We strive to provide the best possible service to all our visitors and I am happy we turned out to be the perfect match for your needs. As per the comments on the guide performance inside the site, I regret you felt the tour was rushed through the premises as we schedule the tour in a manner the visitors are able to enjoy all features and architectural traits. We look forward to welcome you back again soon! Best regards, Alex B

Dear 760jinb, Thank you for posting a review on our Granada Tour. I am thrilled to see you enjoyed your time with us on this excursion and that you enjoyed our guide’s explanations of the city and the Alhambra. I have sent an e-mail to the manager in charge so that your comments reach the guide. I look forward to seeing you in one of our tours on your next visit to the city. Kind regards, Alex B.

Dear roddyc219, Thank you so much for your review! I will make sure that it reaches the corresponding manager and guides for that day. As you well say, it is important to reconfirm the pickup time for the tours, especially from those departing from Malaga, as due to the number of stops towards the destination we will not be able to wait for those passengers running late. Alhambra is an incredibly beautiful building that must be visited whether it is your first time in the area or you have been there before, and I am glad you choose us for this activity. I look forward to seeing you on any of our tours in the future. Kind regards, Edgar W.

Dear NBarnesWSussex, Thank you for taking the time to post a review on your tour to Granada with us. We do hold pick up from several hotels in Costa del Sol. However, not every hotel is included in that listing and when it is not possible for us to hold a pick up in a particular hotel we always confirm its closest alternative. Likewise, due to traffic conditions we always advise our customers to be at the meeting point at least 15 minutes in advance of the meeting time. On the other hand, I have to state we do visit the Alcazaba on the tour you booked. I will personally investigate the reason you might not have visited it during your visit. I regret you did not enjoy the free time given to visit Granada as it is a much praised part of the tour. It gives participants the opportunity to enjoy the great gastronomy and tapas of the city as well as to wander through its charming streets. Best regards, Edgar W.

Dear 565loobyloo58, Thank you for taking the time to post a review about your experience on our tour to Granada. I believe there was a bit of miscommunication when you booked through a third party since we always make clear when the tour includes the Palacios Nazaríes. As you might be already aware entrance to the Alhambra is very controlled and limited, which is the reason there are very few seats available for this particular tour. Moreover, the entrance has a set time to access the premises and therefore the schedule is thigh at the beginning of the tour. Regarding the free time given, I am sorry you could not wander the city for shopping what you were looking for. However, the tour is aimed to give the participants the opportunity to enjoy and experience the Spanish culture, the wonderful tapas and to walk the magical streets of Granada. Best regards, Edgar W