It is always very difficult to reply this kind of negative reviews but we also want to highlight some issues with your ride: - As you mentioned it was your first time on horseback. So better listen very carefully to our guides and follow their instructions. - You had helmets during your tour. So honestly we don't get the point of mentioning it. Who wants can get a helmet before the tour. - If you are nervous, the horse gets nervous as well. Especially when you kind of torture him pulling hard the halter. - As you were not capable of leading the horse, the guide had to give you a stick; but not to use it to beat him; only as a stimulant. - Technically it is not possible to be bitten by a horse while you are on him. Firstly he can not move his neck 180 degrees back and also can not reach his teeth until your leg when you are on him. - Even if as a miracle he did bite you while you were riding, his teeth are not that sharp to go through your jeans and leave an injury that would end up going to a doctor. - Finally; never ever happened yet but if anyone gets injured as a level of bleeding as you are claiming, no one would say "ok". We would definitely help you with all. We hope who reads this review would be able to immagine what have happened in real while we were trying to satisfy a first time nervous rider. We are so sorry to have such a negative review after all the effort we are giving to make everyone happy everyday for last 12 years.