Dear customer, thank you for sharing your enjoyable and pleasant experience with us in Naples & Pompeii! We are thrilled to hear that you had a great time on our tour and found the guides to be informative and fun. Our team works hard to provide engaging and knowledgeable guides who enhance the overall experience for our customers. We're glad to know that you found the panoramic tour of Naples before heading to Pompeii to be a valuable addition to the itinerary. Exploring the vibrant city of Naples and its surrounding areas can truly enrich the cultural experience of visiting Pompeii. We understand that a long tour can sometimes be tiring, but we strive to strike the right balance between a comprehensive experience and ensuring our guests have enough energy to enjoy the journey. We appreciate your feedback on the tour not being too tiring, as it helps us tailor our offerings to meet the needs and preferences of our customers. We hope to have the pleasure of welcoming you back in the future for more memorable experiences. Best regards, Gray Line Rome

Dear customer, thank you for sharing your feedback with us regarding your all-day excursion to Pompeii from Rome. We're glad to hear that you had a great opportunity to explore Naples and enjoy a wonderful lunch before delving into the incredible ruins of Pompeii. We appreciate your kind words about your knowledgeable and informative guide who was able to answer all of your questions. It's important to us that our guides provide a rich and educational experience for our guests. We apologize if the initial stop at the gift shop and the product presentation struck you as unnecessary. We understand that this might have detracted from the overall experience. We value your feedback and will take it into consideration to ensure that our tours are seamless and enjoyable from start to finish. Thank you for choosing our excursion and for taking the time to provide us with your honest review. If there's anything else we can assist you with or if you plan on visiting other destinations in the future, please don't hesitate to reach out. We would be more than happy to accommodate your needs. Best regards, Gray Line Rome Reviews Team

Estimada cliente, come dicho anteriormente en Google y en privado, lamentamos profundamente los inconvenientes que experimentó durante su visita a Nápoles y Pompeya debido a un error en la reserva del tour con Civitatis. Nos disculpamos por cualquier falta de empatía o solución inmediata que haya experimentado por parte de nuestro personal y guías. Entendemos su frustración y reconocemos que nuestra respuesta inicial no cumplió con sus expectativas. Apreciamos que haya contactado a Civitatis para abordar el problema y nos alegra que hayan podido resolver la situación a su favor. Queremos reiterar nuestras disculpas por las molestias ocasionadas. Nos tomamos muy en serio su comentario sobre la comunicación y la disposición para solucionar problemas. Utilizaremos su retroalimentación para mejorar nuestros procesos internos y garantizar que los errores en la reserva no se repitan en el futuro (error técnico, en este caso, por parte de Civitatis). Sin embargo, aún el error no fue de nuestro sistema informático, reforzaremos la capacitación de nuestro personal para asegurarnos de que brinden un servicio más empático y eficiente en situaciones como la que usted experimentó. Atentamente, Gray Line Rome Equipo de reseñas

Thank you, Gary! We really appreciate your reservation and your feedback about your trip to Pompeii with us! Best, Gray Line Rome

Dear customer, we’re sorry to read this! You’re feedback is important and it’s been noted. If you haven’t written to our CS already, please send an email to feedbackteam@graylinerome.it providing your reservation confirmation number. We’ll open a ticket and get back to you asap. Best regards, Gray Line Rome Reviews Team