Dear Sirs Thanks for your review and for having choose to travel with us in some of the most beautiful places in Italy! We are sorry you haven’t enjoyed as well your experience with us! The tour you mentioned is one of our best-sellers for Northern Italy area, and we are proud that from several years has been appreciated by travelers from all over the world because of its itinerary, the hotels and services we choose and the staff we cast. Our tours are multilingual in Spanish and English and, just by chance, on the departure you booked you were the only English mother tongue for the first part of the tour. Our staff is well prepared to face any necessity of the travelers and to provide them all the help, information and assistance they could need all along the tour; we are sorry you have felt some kind of inadequacy or inefficiency in our guide's job during the tour. We would like to clarify that we use different types of transport for our tours which, depending on the size of the group, can be from a small van to a larger bus. Whatever the vehicle used, compliance with the safety standards required by law is always guaranteed, as well as the comfort for our travelers! Hoping to have you again as our customers, we send you our best wishes!