Dear loripC475, Thanks for taking your time to write us your feedback. We are sorry this tour did not meet your expectations. Your opinion is very important to us and we take into consideration every feedback received from our guests. We had a lot of positive reviews for our Skip The Line: Best Of Milan Tour With Last Supper Tickets & Milan Duomo tour before. We were happy to see we were delivering a great experience to our customers but surprised this was not the case for you in particular. We value our guests’ direct experience as the best way to always monitor and improve our services, so we are extremely grateful for your comments. If you have any further questions or concerns you would like to address with me, please feel free to contact me at feedback@walks.org at any time. Kind regards, Jhonas.

Dear 139Ben1980, We are terribly sorry to hear your tour got cancelled with no reason with only 2 days notice, and can only imagine the disappointment. I have checked our records and unfortunately that was due to an unexpected closure of Santa Maria delle Grazie, where the Last Supper is held. Unfortunately all religious sites reserve themselves the right to close off their grounds at the last moment without needing to provide any advance notice. This does not happen very often fortunately, but it has happened before around the Easter holidays and is usually last minute, so there is no way for us to prevent it . Again, we apologise for the disappointment we have caused you as the last thing we want is to let down our clients. We hope that you were able to enjoy your time in Milan despite this event and that if you ever return you will give us another chance. Sincerely,

Hi 490steveny, Thank you for such a glowing review. It is always such a pleasure to learn about our client's tour experience. Customer satisfaction is so important to us, that is why reading reviews like this makes us all the more proud of what we do. We hope that you will get the opportunity to take another walk with us again soon. Warmest regards, The Walks Team

Hello sparky51, Thank you for your kind review. We couldn't be happier to learn that your experience with Walks has always been such a pleasant one. We always strive to provide our guests with the best possible experience and are so glad to learn that we have continuously achieved this with you! All the best, The Walks Team

Hello travelfairy6, Thank you very much for sharing your experience with us, we appreciate that you took the time to do so. I deeply apologise that we were unable to run our Best of Milan with Last Supper tour, I can imagine how frustrating that change of plans must have been for you! While the cancellation was out of our hands, as the convent that houses the Last Supper cancelled our reservations, we absolutely understand how disappointing it was. Unfortunately, the Santa Maria Della Grazie does indeed reserve the right to cancel reservations when they deem it necessary, and there is little we can do about it. We always do our utmost to ensure that we never cancel tours if it is in our power to have them go ahead as scheduled, as we understand how important our guests' plans and expectations are. We very much regret that we had no other choice than to cancel this Last Supper tour. Hopefully we will have a second opportunity to tour with you in the future, as we would genuinely love to have you join us for an amazing experience in one of our markets! Wishing you the very best, The Walks Team