Dear Benoit, let us thank you for having booked one of our activities and for having shared your experience with us and our common readers! We are really glad to read your appreciation about our Guided Walking Tour of Pisa Miracle Square, with one of our local professional guide: a not to be missed experience allowing you to discover the secrets of the most iconic monuments of the city and access inside the gorgeous Cathedral. As you can understand, being one of the most famous touristic destinations of Italy, it can happen to find it crowded, expecially during the high-season period. In any case, this doesn't undermine at all the astonishing beauty of a unique setting as no other in the world. We hope to welcome you soon in another of our activities! Our Best Regards

Dear Ainhoa, let us expand on the points stressed in your review, after having carried on the necessary inspections with the guide who provided your tour. We want first to apologize for the little delay regarding the departure of the tour, clarifying that it was absolutely lower than half an hour and that it was totally recovered at the end of the tour. The guide informed us that, due to the little delay, it was necessary to visit first the Cathedral, having booked the admission a few minutes later, explaining this as well to all your group. As usual, ended the guided visit of the Cathedral, the guide leaves to the group a couple of minutes to take some pictures, after having asked if there are some more questions and before to proceed with the other monuments making part of the extraordinary complex of Miracle square. The tour continued then with the explanation of the Baptistery and the Camposanto, before to reach the Leaning Tower. On the way, the guide told the group the local legend regarding the "nails of the Devil" which can be seen on the side of the Cathedral and which are useful to appreciate the difference between the material used for this monument and the one used for the Leaning Tower. Reached the Tower then, the guide provided the usual, professional explanation of the monument. Ended the tour, the guide asked once again, as always, if there was any question. The experience lasted regularly one hour and the explanation of the guide didn't last 6 minutes as you stated. This would be objectively impossible, considering the amount of information provided, the time dedicated to the visit of each monument and the walking time needed to reach each monument, during which the guide always talk to the group to introduce the next part of the tour. We are really sorry to read that our tour wasn't able to meet your expectations, but we can't absolutely accept details which are clearly incorrect. We add then that for any issue regarding a tour, you always have our contact number and our staff is always at your full disposal for any assistance or clarification needed. Our Regards

Dear FGSilvia, let us thank you for having booked one of our activities and shared your experience with us and our common readers! We wish now to expand on the points stressed in your review: - with reference to the double language spoken by your guide, we clarify that, as clearly specified in our website Terms & Conditions and in our Sales Material, the guided services may be provided in two languages. In this case, all our professional guides are trained and prepared to provide the same amount of information, in both languages. - with regards to the duration of the guided tour in Pisa, we confirm that the lenght of the service was respected. Unfortunately, not having further information regarding your guide and the date of your Tour, we don't have the chance to carry on further inspections and we ask you to contact us at your convenience. Best Regards