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Båt og buss Hopp på hop utenfor Lisboa Sightseeing levert av Cityrama Gray Line Portugal

Båt og buss Hopp på hop utenfor Lisboa Sightseeing

Båt og buss Hopp på hop utenfor Lisboa Sightseeing
2.5
Bestill på forhånd
fra
kr 210,21
per voksen
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Gratis avbestilling
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Øyeblikksbilde fra omvisning
Varighet:
2 t
Følger sikkerhetstiltak i forbindelse med COVID-19
Tilrettelagt for barnevogn
Billettype:
Mobil
Gratis avbestilling
  • Varighet:
    2 t
  • Følger sikkerhetstiltak i forbindelse med COVID-19
  • Tilrettelagt for barnevogn
  • Billettype:
    Mobil
  • Gratis avbestilling
Om
Bedre kunnskap før du reiser
  • Varighet: 2 t
  • Mobilbilletter aksepteres
  • Umiddelbar bekreftelse
Retningslinjer for avbestilling
  • For full refusjon avbestiller du minst 24 timer før startdatoen for opplevelsen.
Tilgjengelige språk
Tysk, Arabisk, Kinesisk, Russisk, Portugisisk, Japansk, Engelsk, Italiensk, Kinesisk, Fransk, Nederlandsk, Spansk
Hva du kan forvente
Bedre kunnskap før du reiser
  • Varighet: 2 t
  • Mobilbilletter aksepteres
  • Umiddelbar bekreftelse
Tilgjengelige språk
Tysk, Arabisk, Kinesisk, Russisk, Portugisisk, Japansk, Engelsk, Italiensk, Kinesisk, Fransk, Nederlandsk, Spansk
Retningslinjer for avbestilling
  • For full refusjon avbestiller du minst 24 timer før startdatoen for opplevelsen.
Hva du kan forvente
Trenger du hjelp med å bestille?
Ring nummeret nedenfor, og bruk produktkode: 5550P52
Viktig informasjon
Inkluderinger
  • Hop-on hop-off tur
Ekskluderinger
  • Mat og Drikke
  • Hotel pickup og drop-off
  • Guide
Varighet
2 t
Tilleggsopplysninger
  • Bekreftelse mottas ved bestillingstidspunktet
  • Ingen rullestoltilgang
  • Kleskode er smart uformell
  • Kan drives av en flerspråklig guide på buss
  • Tilrettelagt for barnevogn
  • Tjenestedyr er tillatt
  • Nær offentlig transport
  • De fleste reisende kan delta
Inkluderinger
  • Hop-on hop-off tur
Ekskluderinger
  • Mat og Drikke
  • Hotel pickup og drop-off
  • Guide
Varighet
2 t
Returdetaljer
  • Returnerer til opprinnelig avreisested
Tilleggsopplysninger
  • Bekreftelse mottas ved bestillingstidspunktet
  • Ingen rullestoltilgang
  • Kleskode er smart uformell
  • Kan drives av en flerspråklig guide på buss
  • Tilrettelagt for barnevogn
  • Tjenestedyr er tillatt
  • Nær offentlig transport
  • De fleste reisende kan delta
Reis trygt under COVID-19
Dette kan du forvente under besøket
  • Utstyr desinfiseres mellom bruk
  • Områder med mye trafikk desinfiseres regelmessig
  • Guider må vaske hendene regelmessig
Dette kan du forvente under besøket
  • Utstyr desinfiseres mellom bruk
  • Områder med mye trafikk desinfiseres regelmessig
  • Guider må vaske hendene regelmessig
  • Masker kreves for reisende på offentlige områder
  • Desinfeksjonsmiddel tilgjengelig for reisende og ansatte
  • Sosial distansering håndheves under hele opplevelsen
  • Transportkjøretøyer regelmessig desinfiserte
  • Masker kreves for guider på offentlige områder

2.5
17 anmeldelser
Ypperlig
4
Svært bra
1
Gjennomsnittlig
3
Dårlig
3
Forferdelig
6

Marcel H
Schweiz56 bidrag
Die Touren sind nicht schlecht, die Bootstour hat den Preis rausgeholt! Die Wartezeiten an den Haltestellen sind unglaublich! Die App unbrauchbar , die Positionen der Busse wurden komplett falsch angezeigt!
Skrevet 16. februar 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Cristina S
Thank you for sharing your negative review Your opinion is very important to improve our service.
Skrevet 24. februar 2022
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Luis Sequeira
Lisboa, Portugal10 bidrag
Excelente a forma de ver a cidade.
Ótimos comentários staff muito simpático. Viaturas muito recentes e com grande qualidade
Skrevet 31. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Cristina S
Agradecemos vosso comentário e o nosso objetivo é proporcionar inesquecíveis experiências
Skrevet 6. oktober 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Gerardo
2 bidrag
jul. 2021 • Par
Pésimo sistema de rastreo en línea, los camiones no aparecen y al preguntar a los responsables la respuesta es que: “el motorista no encendió el GPS”… y mientras uno no sabe a qué hora llega el camión y termina caminando o usando un taxi.
Skrevet 30. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Liudmila K
1 bidrag
nov. 2019 • Par
We bought the tickets off our cruise port and when purchasing the tickets we were not told that the gray line does not stop at six locations they terminated those locations!!!... so as we got on the bus they took us to cityroma parking where we waited for an hour to get onto another bus and start the tour. once it started they took us to the very last stop on the other side of Lisbon and we got off and then when we were done with that site we went to the hop on hop off indicated bus stop that was indicated on the map and waited there for an hour or so and the bus never came we basically stood there in the rain and then finally we asked another bus what’s going on and they said that Cityroma bus does not pick up on these locations anymore since a month ago!!! We ended up catching another bus that We asked to take us back to cityRome bus stop and when we got there we talk to them and they just apologized and said they will take care of it and nothing happened!! Basically we lost our full day and by 4 o’clock we had to go back on our cruise ship so we didn’t even see Lisbon like we were promised!! Not only did they not stop at those locations because they closed them but other locations as well just because there was no one there, and it didn’t matter if you wanted to get off or not!!! what a waste of money And a terrible company!! don’t ever use them!!!
Skrevet 24. januar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Jill L
Erie, PA75 bidrag
I was jet lagged and thought I was buying a City Sightseeing ticket- these guys clearly know what they're doing in making their signage so similar because there's nothing to recommend Gray Line. The maps of stops are impossible to read. The stop that's named Cais do Sodre is at the Time Out Market. When I couldn't find that, I finally walked to the next stop. After 30 minutes of waiting I tried to contact Gray Line. After leaving a voicemail and messages on Twitter, Facebook and Instagram I finally found a different phone number and somebody answered it. Turns out that they had discontinued several stops (half the red line) and the only way for me to know would have been to be on the bus I was desperately trying to find. The woman directed me to the actual location of stop 4 and I finally got on a bus more than 2 hours after my search began. On the bus the experience is still disappointing- the recorded information is mostly music. Another note if you're reading this because it's already too late for you- stop 9 on the red line has no Gray Line sign. It's at stop 11 for the Yellow Bus company.
Skrevet 17. oktober 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Dear jillista, Thank you for your comment. We are very disappointed to see that our service was below your expectations. Like all the other private Hop On Hop Off companies (because we cannot control traffic, weather or accidents) we compromise with approx. schedules. We are sorry for not being able to clearly communicate this when you bought the ticket. We would also like to apologize for any problems in the communication since to better serve our clients we've developed a free App with the location of each bus stop. Didn't you get access to it? Regarding the audio, the music is part of our tradition and it is also an Intangible Cultural UNESCO World Heritage called Fado, with vocals in Portuguese. Because we are so proud of this form of Portuguese art, we want to share it with the people that visit Portugal. For any further information, please send us an email to customercare@cityrama.pt. Kind regards,
Skrevet 21. oktober 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

SJM
St. Petersburg, Russland15 bidrag
Waste of money and time, staff were rude at the information kiosk, also seemed to judge me for booking via getyourguide and not them.

We had to move around to find earphone sockets that worked. 90% of the trip was just music, I was told the Russian one was repeating the same information and had to fill in some others on what was said in English.

Busses aren't to schedule so you'll be stood waiting forever for another bus if you get off at a stop.

Pretty much paid for an expensive bus ride.
Skrevet 30. april 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Dear U8393IEstevenm, Thank you for your feedback. We are sorry that we were not able to provide you with a satisfying experience. The time between buses is approx. 25/30 minutes. Our type of service depends on factors we cannot control: traffic, weather and accidents. This is why, in our terms and conditions, we inform “approx.” schedules. We appologise if this wasn´t told you by our staff. You also mentioned that our staff were rude at the information kiosk. Please send us your detailed information on this to customercare@cityrama.pt. Regarding the audio guide, we are changing the headphones gradually but still are not able to respond to 100% of our client’s requests, for this we do apologise. Kind regards,
Skrevet 2. mai 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Lia V
4 bidrag
Pessima esperienza con i bus sali e scendi. Autisti molto spesso sgarbati, non si fermano e non ti aprono le porte anche se hanno ancora posti. Io e due mie amiche siamo state lasciate a terra da ben due bus ed abbiamo dovuto prendere un taxi. Poi cominciano tardi e finiscono presto e molto spesso sono in ritardo. Documentandosi meglio sui mezzi pubblici con la Lisboa card, si può fare molto di più spendendo meno.
Skrevet 26. april 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Dear Lia V, We transport more than 200.000 /year and we are a leading tourism company in Portugal, so, as you can imagine, we are sorry for not having offered you a proper experience. Like all the other private Hop On Hop Off companies (because we cannot control traffic) we compromise with approx. schedules. We are sorry for not having communicated this properly when you bought the ticket. You also mention that our staff was rude. This is very serious feedback and we want to act accordingly. To do so, please send us an e-mail to customercare@cityrama.pt with information about the day/hour of your experience with the maximum detail possible. Kind regards,
Skrevet 29. april 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Jay
Brisbane, Australia9 bidrag
We purchased the Belém Line + Oriente Line + River Cruise Package from the riverside Boat Hop On, Hop Off Desk.

First red flag should have been the prices being elaborate at €34.00pp!

Once we purchased our tickets (hasty decision) we were quickly ushered onto the waiting River Boat! The sales assistant handed us over to the boat attendant who helped us onto the boat, that is where the customer service promptly stopped!!

No guide, no information, not even an audio relay of the sites we passed or the history of Lisbon was provide on the “River Cruise” which heck if I’m paying €34.00pp I would expect a bit of information about the city/river!

From Belém Tour we waited 45/50minutes for our Belém Line Bus to arrive, watching many other company’s come and go with multiple busses.

•••••••••••••••
BE WARNED! They do not stop at the stops for very long, you will also need to be connected to the crappy in-audible head jacks (on older busses) to hear what stop is next!

Even then the audio sometimes said the incorrect stop!!!!

We had to DOWNLOAD THE APP to help keep a track of when our stop was coming otherwise no announcements are made outside of the headphones!
••••••••••••••••

Fools are us but since our Tickets last “48hours” we decided to use the service the next day heck we payed for it right! So off we went and 55 minutes later a bus arrived at our stop! Not the 25 minute summer schedule, not the 30 minute winter schedule advertised nope 55 minutes we waited! The second time this has happened!

We caught both the Belém Line and Oriente Line that day!

We hopped off at Oceanário Stop 7 and triple checked with the driver what time the last bus would be from Stop 7! Only to find out after 1 hour of waiting and a phone call to the Toll Free Line that we had been misinformed and no further busses are running for the day! As we had been informed the Summer Schedule, not the current Winter Schedule!! A few groups of people also waiting had been told the wrong schedule as well!!

Overall to capture the above review I WOULD NOT RECOMMEND WASTING YOUR EUROS ON SUCH AN UNRELIABLE COMPANY!

• Crappy customer service
• In-Audible tour information on older busses
• Staff cannot differentiate between Winter/Summer Schedules
• Extremely expensive for what is received
• Rude customer service
• Busses that do not arrive on time, or in a gracious amount of arrival time
• 48 hours for tickets but company only operate 7.5/8 hours max in a day, most attractions close after the busses stop running which does not make any sense to me!
Skrevet 20. mars 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Dear Peper_line, We thank you for having taken the time to give us this detailed feedback. Cityrama is a leading tourism operator in Portugal so, as you can imagine, we are very disappointed to see that our service was below your expectations.In the name of our staff, we apologize. By reading your comment we think that one of the problems was that our team was not able to inform you correctly about the conditions of our service: 1. Like all the other private Hop On Hop Off companies (because we cannot control traffic) we compromise with "approx." schedules. We are sorry for not having communicated this properly when you bought the ticket. 2. On our map you can read the winter schedule and the time of the last departure. This information is on the Map, but we should have made it clearer on the moment of sale. 3. The Boat as no audio guide. Once again, even though this information is on the map, we should have reinforced it. You also mention that our staff was rude. This is very serious feedback and we want to act accordingly. To do so, please send us an e-mail to customercare@cityrama.pt with information about the day/hour of your experience with the maximum detail possible. Kind regards,
Skrevet 27. mars 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Richard B
Bli Bli, Australia16 bidrag
After using a similar in London and Paris, we know the hop on, hop off buses work when done well.

Your service provides access to many must see places in Lisbon, combined with the boat service.

While buses do try to run to schedule the routes seem to change without notice.

We had a great experience on the 14th on the Castle Line and red line.

On the 15th we boarded the Blue line but vacated at stop 16 after it appear shortly into the run the bus had issues with the brakes. The audio was delayed and didnt match up to the sites being seen and the driver didnt annouce bus stops/audio system didnt until after we had passed them. Not to mention the driver didnt give you chance to get off before moving to the next.

After vacating at stop 16 we decided to make use of the free tuk tuk ride. After not being able to find it in the afternoon the day before we spoke to man at stop 16 whom advised it had moved to near the hard rock. After walking to the hard rock where we waited for over an hour the tuk tuk was nowhere insight. Only paid tuk tuk operators.

After failing to find the tuk tuk we headed back on the Castle Line which due to Police road closures changed the route (we understand this happens) but driver began to get angry and drive eractically. When a passenger attempted to ask a question re one of the stops the driver yelled "I try I try!" Without informing anyone we then proceeded to skip 2 stops and proceeded up to the castle.

On the 16th we boarded the orange line only to be informed half the service was not operating due to winter.

This was not stated to us when purchasing and wording in brochure is not clear. It is made out the lines run during weekdays just not weekends.

I feel a price reduction for this line should be offered for winter months.

The Boat was a great experience.

Staff do not seem intrested in helping once you have tickets.

Service could do with a revamp. It has potential.
Skrevet 16. januar 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Dear I8549SJrichardb, We thank you for having taken the time to give us this detailed feedback. We try very hard to provide a special experience for those who visit us, so we are very sorry to see that our service was bellow your expectations (3/5). We've learned from your comments and will use then to improve the communication with our customers. Regarding the tuk-tuk, we apologise for any inconvenience and we would like to know the time of your tour. Can you send us more details to customercare@cityrama.pt? Kind regards,
Skrevet 25. januar 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

mbmdf
Melbourne, Australia53 bidrag
jun. 2018
Great with this country you had a few different choices, where most are just 2 bus routes.
I did - red, blue plus boat trip - very good value
Skrevet 2. juli 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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Om operatøren

Ikke ta det fra oss – her er hva andre har å si om denne operatøren.

Av: Cityrama Gray Line Portugal
2014Eva
2014Eva
00
Fikk fin oversikt over Lisboa
Det var hotellet som anbefalte oss å bruke dette selskapet, hvilket vi gjorde, og vi valgte en pakke med to linjer
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