We take your feedback very serious. Do you know Tripadvisor/Viator? This is a very big worldwide serious company and don't need to scam anybody. The reality is: You booked last minute, at late night before the trip and you expected we drive between 5-6 hours extra just to pick you up and bring you back (for a half day excursion only). You could not chose the hotel from the list of the places where we are able to pickup because your hotel is very far away and not selectable (from our pickup area). You circumnavigate the Viator booking system by entering your location in a text field. In this text field you can write everything, even that we have to pick you up from the Moon, from Tokyo or from Miami. Please dont blame the system or us. We responded very fast, we wrote you back very very early in the morning, tried to explain to you and to find a solution. But all you have done is attacking us, like here again. You don't understand that it was 100% your booking mistake, your responsibility, you tried to trick the booking system. We reserved a car/guide and wanted to find a solution but you not even wanted to listen to us at all. We wish that you find a way to relax a bit more and not attack without reason. Dont forget: its your holidays. Enjoy it.

thaks a lot for your feedback

thank you so much for your feedback