Dear Herve, We are glad you had great time in one of our tour. However your review makes us sad since it doesn't depict our work and efforts for you and rest of our guests. As per information on voucher guests should be aware that: "Pickup is provided from near your hotel. You will receive a separate email/call from the local tour operator with the exact point and time one day before. " Regarding your booking, you had received pick up information 2 hours after you made the booking, 20 days before your trip. On the day of the tour, when our driver didn't spot you at the meeting point, we called you on mobile number provided, reaching voicemail. When you call us back it was too late for you to catch up with the pick up and were given the option either to meet the rest of the group at the port by yourselves or to do this tour tomorrow, without paying extra fees. In addition, as you had other plans next day, we recommend you upgrading this tour to the sunset dinner cruise by paying a discount supplement. During our conversation as you state above, we informed you that we had provided you all information by email prior to 24hours and there was no reason for you to be outraged and hurl threats, as we were trying to actually assist you. So it would be more sincere to hear from you that even if you had not prepared properly for your trip, the local operator did their best for you not to lose your day and your money, that is what means to book with NST Tours. Thank you for taking the time to write a review, Kind Regards, Aphrodite