Dear Mts. Onuki, Thank you for your insightful review - unfortunately, there is several wrong facts that are in the review and while we were trying to explain to you why you cannot join the departure, your dismissive attitude was an obstacle for any discussion. The older lady you met is our General manager and as she explained to you that you are 27 minutes late to the departure. The meeting time in all our snowmobiling safaris is 20 minutes before the start of the safari (you confirmed on the spot that you have received the voucher), because we wish to the dressing and self-liability before, so we can maximise the driving time on snowmobiles and the experience within the safari time between 16:00 - 17:00. You sent us an email 5 minutes before arriving that you will be late, which we unfortunately would not be able to see on time, as you can imagine that we receive large amounts of emails every hour specially during the holidays season. However, we did try to contact you several times on the phone, with your number being unreachable. We also sent an SMS the night before to remind of the meeting time. Therefore, with your meeting time at 15:40, you came at 16:07, 27 minutes late and the self-liability papers were done and the group was almost ready to leave the safari center. It does take time to do the self-liability waiver as we are 120% focused on safety and people not rushing - therefore, making papers with your and dressing you would have delayed the departure by 15 minutes, which would not be fair to everyone, who was there on time for this departure (10 other clients). When we tried to explain this to you (you were 2 adults and one child, not only the two of you as mentioned), your friend just responded: that is Ok, we will get a refund from our American Express and leave a bad review. As you can see, we remember you by name as this happens so rarely. We are extremely fortunate that most of our clients are lovely, so if you are leaving a bad review because of your own mistake, we kindly suggest booking private departures, where the guide will be fully focused only on you. The clients from the same departure left amazing reviews just before yours and we will forever be focused on improving all our services from honest reviews, not the ones left out of spite.

Thank you very much for your kind words, it was a pleasure having you on the tour with us. Hopefully you'll be visiting us and Lapland again one day!

Dear 843jonathanq, thank you for your kind words. We are happy to hear you have enjoyed your time with Dom and Wild Nordic. We will definitely pass the good feedback. Warm greetings from the whole Wild Nordic Team!

Dear Sharmafromwembley, thank you for your kind words! We are so happy to hear you have enjoyed your time in Lapland and that we have been able to take you to these places! We will pass the good feedback also to Samir! Warm greetings from the whol Wild Nordic Team!

Dear ludimag, Thank you very much for your kind feedback, it is a great pleasure to hear you have enjoyed the tour with us! Warm greetings from entire Wild Nordic team

Dear Michael G, Thank you for your kind feedback and comments, we are happy to hear you liked the experience with us. On behalf of entire Wild Nordic team, we wish you a Very Happy New Year 2019!

Dear Kevin W, Thank you for your kind feedback! On behalf of Raivis and entire Wild Nordic team, we wish you a Merry Christmas and a Happy New Year! With snowy regards,