Northern Lights tur med overnatting i en snø Igloo
1
Northern Lights tur med overnatting i en snø Igloo
Av Lapland Welcome
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Om
Laveste pris garantertGratis avbestilling
Alder: 0–99 maks. 15 per gruppe
Varighet: 14 t
Starttidspunkt: Sjekk tilgjengelighet
Mobilbillett
Direkte veiledning: Engelsk
Mer
- Grill og frokost
- Veiledningstjenester
- Hotell henting og avreise fra store hoteller
- Maskinutstyr
- Overnatting i en autentisk snø igloo
- Sjamanprogram
- Soveposer
- Transport med bil, buss eller minibuss
- Varm drikke
- Vinter eventyrutstyr
- Vann på flaske
- Lunsj
- Snacks
Det som ikke er inkludert- Tips
- Startpunkt:Flere hentesteder tilbys.
- Lapland Welcome, Rovakatu 26, 96200 Rovaniemi, Finlandi 2. etasje
Informasjon om hentested- Rovaniemi Vi vil bekrefte den nøyaktige hentetiden ved bestilling. Møtested: Lappland Welcome Safari Office, Rovakatu 26, 2. etasje, 96200. Møtetid på Lappland Welcome Safari Office (Rovakatu 26, 2. etasje, 96200 Rovaniemi) er 15 minutter før starttidspunktet for safarien.
Henting ved hotellet tilbysVed betaling kan du velge fra listen over inkluderte hoteller.Sluttpunkt:- Lapland Welcome, Rovakatu 26, 96200 Rovaniemi, FinlandSamme som utgangspunkt / hentested
- Rullestoltilgang
- Seter for spedbarn tilgjengelig
Hvis du har spørsmål om tilgjengelighet, hjelper vi deg gjerne. Ring nummeret nedenfor, og oppgi produktkode: 57914P6- Bekreftelse mottas ved bestillingstidspunktet
- Minimum 2 personer kreves per booking
- Vegetar alternativ er tilgjengelig, vennligst informer på tidspunktet for bestilling hvis nødvendig
- De fleste reisende kan delta
- Ta kontakt hvis du ønsker å ha guide på andre språk
- Denne turen/aktiviteten har maksimum 15 reisende
- Hvis du avbestiller minst 7 dager før den planlagte avreisen, påløper det ingen avbestillingsavgift.
- Hvis du avbestiller innen 2 dager før den planlagte avreisen, påløper det en avbestillingsavgift på 100 prosent.
- Hvis du avbestiller 3–6 dager før planlagt avreise, må du betale et avbestillingsgebyr på 50 prosent.
- Hvis du har spørsmål om denne omvisningen eller trenger hjelp med å bestille, hjelper vi deg gjerne. Ring nummeret nedenfor, og oppgi produktkode: 57914P6
Fra
kr 3 313,49
per voksen
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- Passerer forbiLapland Welcome
- Rovakatu 26, 96200 Rovaniemi, FinlandSamme som utgangspunkt / hentested
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Marco D
London, UK185 bidrag
des. 2021
Not sure where to start ... we had all the signs that this would have been a terrible experience. I will list them one by one:
1) We were staying in an AirBnB 2km from city center. All other group operators come and pick you up. In the days prior this activity, we did visit to Reindeer farm, Snomobile and Husky 10km ride and for all of those the organisers came and picked us up. We sent an email to Lapland Welcome asking if it was possible to be picked up at our AirBnB. No Answer. We stopped by the main office and are greeted by a person who doesnt speak English nor Finnish. The person puts us on the phone with a manager who tells us they wont come and pick us up from the AirBnB. Ok no big deal, but already disservice compared to any other operator
2) On the day of the activity at 7.45pm we arrive at the main office. We are greeted by the main tour guide. We ask the tour guide what is the plan for the night. He says that "HE DOES NOT KNOW EXACTLY". Keep in mind this is a tour in which you are supposed to be driven 1hr away from the city and left to sleep in an Igloo!!! Not ideal to hear the main guide not knowing the program. Together with him, there is a young kid which is on training on his first day of work. We start asking questions such as "Who is going to come and pick us up in the morning?". The tour guide keeps giving very vague answers like "I think someone from the office, but not sure". We ask at what time they will come and pick us up and the guide tells us "I think 9 or 10am but not sure". We ask how many igloos are available ... guide replies that he does not know. We were 10 people and nobody knows where we will be sleeping, who comes and pick us up and when we will be picked up. Absolutely terrifying!
3) We wait until 9pm before leaving because the main guides forgot to pick up a family of 5 who had been waiting at their hotel for approx 1.5 hours. Finally at 9pm we make our way to the 1hr away location;
4) Once there, we check in a small hotel and they show us the igloo. Ours was a 2 people igloo. No way we could be sleeping there. You are literally at 2cm from the snow. It is not what's shown in the picture. It is a tiny, probably 30cm tall igloo where you even struggle to get in. If you are claustrophobic this will be your worst nightmare.
5) The guide finally lits the fire into a small tapee. We ask what happens now and he tells that we now should look outside and see if there are northen lights. He does not know anything ... he moved to Finland from south america less than 2 months ago! This is advertised as "The guide explains all about Northern Lights and the old mytholog" ... the guide didnt know absolutely anything of anything! Not even at what time he was supposed to leave
6) Given the situation, we felt terribly unsafe and together with a family of 5 with 3 young children, asked to be driven back to Rovaniemi. The children were terrified by the experience.
A total waste of 380£ and nobody should do this experience.
Given the type of experience and the fact you are being taken far away in the middle of the forest, this is a tour that should be led by extremely experienced and professional guides, not amateurs. Avoid this company at all costs!
1) We were staying in an AirBnB 2km from city center. All other group operators come and pick you up. In the days prior this activity, we did visit to Reindeer farm, Snomobile and Husky 10km ride and for all of those the organisers came and picked us up. We sent an email to Lapland Welcome asking if it was possible to be picked up at our AirBnB. No Answer. We stopped by the main office and are greeted by a person who doesnt speak English nor Finnish. The person puts us on the phone with a manager who tells us they wont come and pick us up from the AirBnB. Ok no big deal, but already disservice compared to any other operator
2) On the day of the activity at 7.45pm we arrive at the main office. We are greeted by the main tour guide. We ask the tour guide what is the plan for the night. He says that "HE DOES NOT KNOW EXACTLY". Keep in mind this is a tour in which you are supposed to be driven 1hr away from the city and left to sleep in an Igloo!!! Not ideal to hear the main guide not knowing the program. Together with him, there is a young kid which is on training on his first day of work. We start asking questions such as "Who is going to come and pick us up in the morning?". The tour guide keeps giving very vague answers like "I think someone from the office, but not sure". We ask at what time they will come and pick us up and the guide tells us "I think 9 or 10am but not sure". We ask how many igloos are available ... guide replies that he does not know. We were 10 people and nobody knows where we will be sleeping, who comes and pick us up and when we will be picked up. Absolutely terrifying!
3) We wait until 9pm before leaving because the main guides forgot to pick up a family of 5 who had been waiting at their hotel for approx 1.5 hours. Finally at 9pm we make our way to the 1hr away location;
4) Once there, we check in a small hotel and they show us the igloo. Ours was a 2 people igloo. No way we could be sleeping there. You are literally at 2cm from the snow. It is not what's shown in the picture. It is a tiny, probably 30cm tall igloo where you even struggle to get in. If you are claustrophobic this will be your worst nightmare.
5) The guide finally lits the fire into a small tapee. We ask what happens now and he tells that we now should look outside and see if there are northen lights. He does not know anything ... he moved to Finland from south america less than 2 months ago! This is advertised as "The guide explains all about Northern Lights and the old mytholog" ... the guide didnt know absolutely anything of anything! Not even at what time he was supposed to leave
6) Given the situation, we felt terribly unsafe and together with a family of 5 with 3 young children, asked to be driven back to Rovaniemi. The children were terrified by the experience.
A total waste of 380£ and nobody should do this experience.
Given the type of experience and the fact you are being taken far away in the middle of the forest, this is a tour that should be led by extremely experienced and professional guides, not amateurs. Avoid this company at all costs!
Skrevet 19. desember 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
I am sorry we don't recognize the issues here nor being so much late in any of the evenings this season. We pick up our guests at least from the main hotels, about 15 locations in Rovaniemi. Person in charge of snow igloos is Merja, local lady, who is a very experienced worker in our organization and knows for sure all details concerning igloos. In a big organization there can be trainees and such who don't know details in all services. The igloos are real authentic snow igloos made of snow. That kind of igloos have been used in Lapland for thousands of years. The main guide on Northern lights tour sounds to be Andres who is a very liked guide in our organization and an engineer in education but might not know all details of snow igloos. Anyway there are warm rooms in reserve if one doesn't want to stay in the igloo. We didn't receive any official complainment, note or request for refund from you. We are happy to refund if we find something wrong in our services! I am sorry that you have felt the services uncomfortable!
Skrevet 19. desember 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
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