Hello! We appreciate you taking the time to provide feedback regarding your recent visit. We sincerely apologize for the inconvenience and disappointment you experienced with our photo booth. We understand that the main reason for your visit was to enjoy the advertised Photo Booth, and we regret that it was not in proper working condition. We had a technical issue that we are trying to resolve, and hopefully it will be fully functional again very soon. Please note that the camera you mentioned was actually intended for our photo simulator, which is located next to the photo booth. The photo simulator is fully operational and it helps our customers to set the cameras and phones for the northern lights experience. Even though we don't really see the northern in summer in Iceland, you are welcome to come again and try to set the devices for free. We apologize if there was any confusion or lack of clarity regarding this distinction during the tour. We deeply regret that there was no one available to address your concerns at the end. We strive to provide excellent customer service, but we acknowledge that on rainy busy days, it can take us some time to cope with all our guests' needs. This is not an excuse, but rather an area where we need to improve our operations to ensure timely assistance for every customer. We appreciate your understanding and patience in this matter.

Thanks for the lovely review! We're thrilled that you found our museum to be small but filled with knowledge about the Aurora Borealis. We may not be the largest museum, but we pour a lot of love into creating a memorable experience for our visitors. We agree that the VR set at the end adds a fantastic touch, allowing you to immerse yourself in the beauty of the Northern Lights, especially if the weather didn't cooperate during your visit. We're delighted that you enjoyed the cozy atmosphere of our gift shop and the complimentary coffee. It sounds like a wonderful way to spend a couple of hours on a rainy day in Reykjavik. Thank you again for your visit!

Thank you for your kind review! We're thrilled to hear that you found our museum very interesting and informative We're glad the museum's location within a 10-15 minute walk from the center of Reykjavik was convenient for you. We truly appreciate your recommendation and we hope to welcome you back for another enjoyable experience in the future!

Thank you for visiting the Northern Lights Center and for sharing your experience! We're glad to hear that you had the theater all to yourself and could fully enjoy the Northern Lights display. Your feedback is important to us, and we appreciate your visit :)

Thank you so much for taking the time to leave such a positive and enthusiastic review of our museum! We're thrilled to hear that you found our exhibits to be very interesting and informative. We're also delighted that you were able to view the northern lights from your hotel room during your stay in Reykjavik! We take great pride in offering a complete and comprehensive understanding of the northern lights, and we're so glad that you found our museum to be a valuable and enjoyable experience. Your kind words are greatly appreciated. Thank you again!

Thank you so much for taking the time to leave such a lovely review of our museum. We're thrilled to hear that you enjoyed your visit and that our gift shop caught your attention. We take great pride in collaborating with many talented local artists and artisans, and it's wonderful to hear that you appreciate their work as much as we do. Your kind words about our gift shop are greatly appreciated.

Thank you for taking the time to leave a review of your visit to the Northern Lights Museum! We're glad to hear that you enjoyed your experience and found our exhibits informative and engaging. Our goal is to provide visitors with a better understanding of the science and folklore behind the Northern Lights, and we're pleased to hear that you found the information helpful. We hope that your visit has inspired you to explore the beauty of the Northern Lights further, and we welcome you to return anytime to learn more about this fascinating natural phenomenon. Thank you again for your kind words, and we hope to see you soon!

Nous vous remercions d'avoir pris le temps de laisser un avis sur votre visite au musée! Nous sommes ravis d'apprendre que vous avez apprécié votre expérience et que vous avez été accueilli chaleureusement en français. Nous sommes heureux que notre exposition ait été à la hauteur de vos attentes et que vous ayez pu bénéficier d'un guide en français pour comprendre tous les détails de notre musée. Nous sommes également ravis que vous ayez pu profiter de notre équipement de réalité virtuelle à la fin de votre visite, ainsi que de notre café et thé offerts pour vous permettre de vous détendre et de vous imprégner davantage de l'expérience du musée. Nous espérons que votre visite vous a inspiré pour découvrir davantage les merveilles de notre planète, et nous vous invitons à revenir nous voir pour en apprendre davantage sur les phénomènes naturels fascinants que nous avons exposés. Encore merci pour vos commentaires positifs, et nous espérons vous revoir bientôt au musée!

Dear Collette, Thank you for taking the time to share your experience with us. We're glad to hear that you found the VR headsets to be great, but we apologize that we only had two available during your visit. Typically, we have more VR headsets available for our guests, but due to the current health and safety protocols, we have limited the number of headsets in use at any given time. We want to ensure that each headset is properly disinfected after each use to maintain a safe and healthy environment for our guests. Thank you for your understanding and we hope to have the opportunity to welcome you back again soon. Best regards,