First of all, we expressed our deep regret about the situation with the unforeseen delay of the tour. This situation was stressful for both the guests and the guide, who did not give up, but tried to find the guests at the address indicated on the ticket. You said it right - "who knew". The local port authorities apologized for the inconvenience and lack of information only late in the evening after massive complaints from tourists and tour operators. However, it is very sad when a well-run tour is rated very low just for 30 minutes of discomfort. The guide tried to cheer you up by treating you to a local delicacy - brown cheese. The driver bought for you local strawberries - the pride and heritage of our region - organic strawberries from the famous Valldal valley. Norwegians live by the proverb - Take care of each other. The guide and driver took care of you, and you took care of them too, rewarding them with a tip. However, we were very surprised to receive a request for compensation. Already now we understand that you probably wanted compensation as a simple apology, but we thought you were demanding money. We are very sorry for the misunderstanding.

So glad that you enjoyed. And thank you for you kind words. Guiding it's my passion and I always try to offer the best local experiences. Best regards from Alesund, hope to see you again in Norway!