Dear Client, Thank you for taking your time to leave us your feedback. We appreciate that. After verification, we would like to provide you with this information: Mytaptapp is a people transportation service. We only work with professional, courteous and experienced drivers. You may have noticed that, your driver waited for you for more than two hours and our services remained in telephone contact with you throughout the duration. We make transfers to and from Paris airports daily and we make it a point of honor that the satisfaction of our customers is constantly guaranteed. You have reserved, via Tripadvisor/Viator, a private car with driver, valid for one passenger, departing from CDG airport. We thank you. After checking with the driver, he confirmed that you came to him with a second passenger. This naturally changes the price of the transfer. You have also, on your own, offered to pay for the second unplanned passenger. What the driver accepted. Your reservation was valid and was made for a single passenger. The price you originally paid to Tripadvisor/Viator was only valid for one person in the vehicle. To add other passengers, especially when you go to the same place, in the same hotel, as was the case for you with your friend, you simply have to modify your reservation and add the number of people you want. You also had the possibility to send us an e-mail or call us and we would have modified your reservation with pleasure. We are sincerely sorry for this inconvenience, but you should know that it’s completely normal for the driver to ask you to comply with the reservation you have made. Each additional passenger you add to the vehicle changes automatically the transfer price. We thank you for your comment and we will see how to work to make the instructions even clearer than they are. Best regards.