Hi Leah The Stewarts Waterfall Private Tour is my absolute favourite of all of our flights, and I am thrilled to hear that you enjoyed it. Thank you so much for taking the time to write this incredible feedback, it is very much appreciated, and I have passed it along to the Port Douglas team :) Kind regards Kel

Hi Maria Thank you for taking the time to write this lovely review, we are very lucky to have Luke on our team, he is an absolute asset. I have forward your feedback through to him as I know he will be thrilled to read it. Kind regards Kel

Hi Penny Thank you for taking the time to leave this review for us, I adored reading it as it really does capture what is so special about this experience. I have passed your feedback on to the Chief Pilot and to Michael, as we always love hearing customer feedback. Thank you for choosing Nautilus Aviation for your Heli adventure in FNQ. Kind regards Kel

Hi Nicole Thank you for your lovely review, I am thrilled to hear that you enjoyed your helicopter flight. I will definitely pass the feedback on to the reef operator too. Kind regards Kel

Hi Helene I have investigated this for you and have found the following: Your trip was booked on the 15th August at 18:19pm for a departure of the following morning at 10:00am. We are a small operation and do not have a 24/7 support team to facilitate booking requests that come through in an after hours environment, so the team were unable to process your request until the following morning when the office opened. Unfortunately when the team checked the availability with the reef operator, the cruise portion of the trip you was already fully booked. I can see that the team contacted you, in writing, at 8:55am as soon as they were aware, to advise that Quicksilver were sold out and that the tour was unable to operate, as we cannot fly out to a boat that is unable to bring you home. At no point were you advised that we forgot to book your tour. For your reference booking requests made on Viator are on request until the tour operator is able to confirm the booking, and unfortunately as your booking was made after hours while the office was closed, we were only able to act upon the request once the office opened the following morning. I appreciate that it would have been very stressful for you on the morning to discover that your tour was unable to operate, and I will pass this feedback onto Viator to see if they can put some appropriate measures in place to not allow bookings to proceed with such a short time frame to departure.