Express Twelve Apostles Day Trip fra Melbourne
3.5
Express Twelve Apostles Day Trip fra Melbourne
Av Bilby Travel
Hva er Travellers' Choice?
Tripadvisor gir ut Travellers' Choice-priser til overnattingssteder, attraksjoner og restauranter som konsekvent får gode anmeldelser fra reisende og er rangert i de øverste 10 % av steder på Tripadvisor.
Laveste pris garantertBestill nå og betal senereGratis avbestilling
Alder: 0–120
Varighet: 8–10 timer
Starttidspunkt: Sjekk tilgjengelighet
Mobilbillett
Direkte veiledning: Russisk, Engelsk
Mer
- Hotell henting og avlevering
- Lokal guide
Det som ikke er inkludert- Mat og Drikke
- Helikoptertur
- Tips
- Startpunkt:Henting av reisende tilbys.Informasjon om hentested
- Henting fra private adresser
Henting ved havn tilbysVed betaling kan du velge fra listen over inkluderte havner.- Station Pier, 6 Waterfront Pl, Port Melbourne VIC 3207, Australia
Sluttpunkt:Denne aktiviteten avsluttes på møtestedet. - Seter for spedbarn tilgjengelig
- Rullestoltilgang
- Tilrettelagt for barnevogn
- Tjenestedyr er tillatt
- Transport er tilpasset rullestolbrukere
- Overflater er tilpasset rullestolbrukere
Hvis du har spørsmål om tilgjengelighet, hjelper vi deg gjerne. Ring nummeret nedenfor, og oppgi produktkode: 29867P3- Barn må være i følge med en voksen
- De fleste reisende kan delta
- Dette er en privat tur/aktivitet. Bare gruppen din vil delta
- For full refusjon avbestiller du minst 24 timer før startdatoen for opplevelsen.
- Hvis du har spørsmål om denne omvisningen eller trenger hjelp med å bestille, hjelper vi deg gjerne. Ring nummeret nedenfor, og oppgi produktkode: 29867P3
Fra
kr 7 812,60
per gruppe (opptil 11)
Velg dato og reisende
Inntekter påvirker opplevelsene som er omtalt på denne siden. Finn ut mer.
Lignende opplevelser
Reiserute
- 1
- 2
- 3
Vi utfører kontroller på anmeldelser.
Tripadvisors tilnærming til anmeldelser
Hver Tripadvisor-anmeldelse går gjennom et automatisert sporingssystem før den legges ut. Dette systemet samler inn informasjon som svarer på følgende spørsmål: Hvordan, hva, hvor og når. Hvis systemet oppdager noe som muligens strider imot retningslinjene våre for fellesskapet, blir anmeldelsen ikke publisert.
Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
Teamet vårt sjekker hver anmeldelse som er lagt ut på nettstedet og bestrides av fellesskapet vårt for ikke å møte retningslinjene våre for fellesskapet.
Finn ut mer om moderering av anmeldelser.
3.5
4 anmeldelser
Ypperlig
2
Svært bra
0
Gjennomsnittlig
1
Dårlig
0
Forferdelig
1
John Fan
Richmond, Canada11 bidrag
mar. 2023
On our first visit to Tasmania, we chose Melbourne instead of Sydney because
we heard so much about the Twelve Apostles which is a 12 hours trip leaving
very early morning, and for thsi reason we chose Clements House which is
only minutes walk. However on the day before the trip, we receied a note
from the operator that the assembling place had been change from 6:50 am
to 6:30 am, and the meeting point became Wynham Resort, without any street
number. When we get back to our place of stay, w e checked Google but cannot
find any Wynham Resort. There was a hotel by the name of Wynham Hotel.
Withour a street number, we had to check out if the two are the same one.
So we had to give up our usual afternoon nap (we both are 76) and walked
to and from to Wynham Hotel to ensure that the two are the same.
By the time we get back to our place of stay, we receive another note the
the time and place remianed unchaged to 6:50 at State Theatre. We then just
assumed that the other participants will be still meeting at 6:30 and then
us at 6:50 am. Next morning, we arrived at the State Theatre there was
a whole group of people. Later, an empty van arrived. The guide named xxxx
got off the van and started letting people in. We followed the crowd, then
we had the first insatnce of discrimation . People before us were let in
by giving their first name and the guide searched his mobile phone then
letting them boarding the van. Then our turn, we gave him our names but
the guide ignored us. Instead he greeted the girls behind us and let them
in, leaving only the two of us alone. We mentioned our names a second time,
then we were let in, and took the only two vacant east at the back of the
11 persons van, behind the back wheels. When the road is not that smooth
you can imagine what we felt.
The tour was worth visiting if not for this unfounate incident
we heard so much about the Twelve Apostles which is a 12 hours trip leaving
very early morning, and for thsi reason we chose Clements House which is
only minutes walk. However on the day before the trip, we receied a note
from the operator that the assembling place had been change from 6:50 am
to 6:30 am, and the meeting point became Wynham Resort, without any street
number. When we get back to our place of stay, w e checked Google but cannot
find any Wynham Resort. There was a hotel by the name of Wynham Hotel.
Withour a street number, we had to check out if the two are the same one.
So we had to give up our usual afternoon nap (we both are 76) and walked
to and from to Wynham Hotel to ensure that the two are the same.
By the time we get back to our place of stay, we receive another note the
the time and place remianed unchaged to 6:50 at State Theatre. We then just
assumed that the other participants will be still meeting at 6:30 and then
us at 6:50 am. Next morning, we arrived at the State Theatre there was
a whole group of people. Later, an empty van arrived. The guide named xxxx
got off the van and started letting people in. We followed the crowd, then
we had the first insatnce of discrimation . People before us were let in
by giving their first name and the guide searched his mobile phone then
letting them boarding the van. Then our turn, we gave him our names but
the guide ignored us. Instead he greeted the girls behind us and let them
in, leaving only the two of us alone. We mentioned our names a second time,
then we were let in, and took the only two vacant east at the back of the
11 persons van, behind the back wheels. When the road is not that smooth
you can imagine what we felt.
The tour was worth visiting if not for this unfounate incident
Skrevet 8. mars 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
This review was posted by mistake!
First of all, we do not conduct Public Tours, nor do we send SMS messages with a meeting point in the centre of Melbourne and we do not check tickets on travellers' phones when we meet.
We run Private Tours only. The whole experience described in the review suggests that this tour was conducted by anyone but us. We also checked our records, and we're pretty sure we've never done any tours for anyone starting between 6:30 and 7:00 at the Wyndham Hotel or the State Theatre.
We’d be very grateful if you could check who conducted this tour for you and address this review to them.
Thank you!
Skrevet 19. mars 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
U B
1 bidrag
okt. 2022
STAY AWAY, BE WARNED !
you be totally wasting your money,
Stay away from this company, I have referred them to Council of Australian Tour Operators (CATO) please do write to CATO if you suffer from them
I had a twelve apostles tour with them on the 13.10.2022
1. the driver did not give information about area, this was a tour I wanted to know about area / bit of its history background but none given to me , he just drove
2. He dropped me and left me all alone at twelve apostles saying he will go and snooze in the car park and I must do it myself , so you pay for tour staff to sleep during your tour ,
So under that heavy rain I went to twelve apostles myself , I confused the roads and walked to wrong direction , it was heavily raining I could not even take photos myself whilst he was snoozing in the car
today’s tour was not private tour it was rather like getting UBER car , although return UBER would be 250 dollar so take UBER
3. On the way back Driver made extra stop to strect his legs ! And when I wanted to go to toilet he said I must make the payment first , I had to hold myself n pain until he sorted out payment which took 10 min
4. His extra stopped made us run late for an hour
5. On the way back the driver dropped me totally other side of the road under heavy rain and i did not have any umbrella,
than I messaged my concerns to Max, however he used deception and manipulated the entire matter
STAY AWAY
you be totally wasting your money,
Stay away from this company, I have referred them to Council of Australian Tour Operators (CATO) please do write to CATO if you suffer from them
I had a twelve apostles tour with them on the 13.10.2022
1. the driver did not give information about area, this was a tour I wanted to know about area / bit of its history background but none given to me , he just drove
2. He dropped me and left me all alone at twelve apostles saying he will go and snooze in the car park and I must do it myself , so you pay for tour staff to sleep during your tour ,
So under that heavy rain I went to twelve apostles myself , I confused the roads and walked to wrong direction , it was heavily raining I could not even take photos myself whilst he was snoozing in the car
today’s tour was not private tour it was rather like getting UBER car , although return UBER would be 250 dollar so take UBER
3. On the way back Driver made extra stop to strect his legs ! And when I wanted to go to toilet he said I must make the payment first , I had to hold myself n pain until he sorted out payment which took 10 min
4. His extra stopped made us run late for an hour
5. On the way back the driver dropped me totally other side of the road under heavy rain and i did not have any umbrella,
than I messaged my concerns to Max, however he used deception and manipulated the entire matter
STAY AWAY
Skrevet 13. oktober 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear Readers.
I address this reply to you first rather than the client, who wrote the review above. It is pretty clear about this client to me, but I’m writing this feedback for everyone who wants to hear our opinion about the matter.
Recently we had to provide the service to that person and unfortunately for us didn't realise on time that we are dealing with a special person, eccentric, sensitive and quick-tempered.
This client was very quiet and friendly most of the tour and didn't express any disappointments. In fact, the client decided to sleep on the rear seats for some while on the return journey without a seat belt (against the driver’s instructions) with his dirty, wet feet on the seat.
As a private tour company, we do not give a set commentary but rather explore the time in getting to know the individual and giving relevant information at each point of interest. We gave all relevant information at each stop of point of interest but noticed that the client experienced jetlag and judged wrongly, it seems, with hindsight, that he would not prefer a constant stream of information.
As part of our fatigue management plan, the driver must take some rest stops along the course of the day. This day we experienced extremely heavy rainfall and bad driving conditions so the driver must take care of his health for his and his client's benefit. The tour guide has driven this tour a hundred times and has very rarely accompanied the client to the Twelve Apostles as we feel this is very well signposted and the driver has to have an essential rest in readiness for the three-hour drive back to Melbourne. However, if the client had expressed an interest in the tour guide accompanying him for the walk, he would have been more than ready to please.
We are very sorry about the fact that the client got lost and will take this information on board as we thought the directions given were very straightforward, we shall review this part of the tour.
The stop in Winchelsea is at roughly the halfway point of the return trip and the tour guide did inform the client that we would be stopping there for a toilet break before setting off. We may have misjudged the client's urgency to visit the toilet but, as he knows, the delay in payment was due to his bank. It is client's bank that blocks the transaction and calls him for confirmation. We also requested to make the payment there, as we knew, at the drop-off point, that there was no place to wait.
As for the extra time he spent on the tour, we informed him on pick-up of the different tour options and after discussing with the client agreed that the client would like to do the “Great Ocean Road Private tour” rather than the “12 Apostles Express Private tour” and adapted to client's needs. This tour would take 12 hours rather than 8 and the client agreed before departure that this tour would suit him better. In this regard, we got the client back two hours before the usual time and didn't charge any extra for the more expensive product, it was a free upgrade.
The client's hotel is located on the slowly moving part of Toorak Road and the tour guide offered to make a right turn into the road next to the hotel but the client assured the driver that it would be fine to drop the client on the opposite side.
As for the cost complaint. The client paid us $699 as advertised plus 2.5% credit card surcharge. For that money, we provide to the client with a personal driver-guide and a luxury Mercedes minibus. The client was well aware of the price before he made a booking because I’m the person who sent him this email. The assumption about an alternative way of getting to 12 Apostles for $250 is based on, as the client said: “This specific Uber driver Sandesh said $250”, sounds plausible at least if not incorrect. We check the Uber prices and it says the minimal price with UberX is $727 return, and mind you there will be no waiting time for sightseeing. The luxury option of UberXL (minibus) would cost you more than $1100.
Almost immediately after he returns to the hotel, he begins sending messages about a negative experience. The client started with a complaint and then threatened us with negative reviews and legal actions. As I remember he mentioned CATO (which is a voluntary tour operator association), ASIC and the Government. All of it looks like a silly blackmail attempt and he just googled for names that sound loud.
All of this time we were trying to find a way to compromise but the client was getting more and more aggressive with each message. The last message contains words like “Do not impose conditions on me. I do not like it.”, “I am getting fed up of this text messaging”, “That is my last word If you do a refund now I close the matter”.
I should say to the Client, after all words you said to us directly and publicly, we conclude that you are a “consumer extremist” who’s dealing with companies like ours based on threatening, blackmailing and litigation with the purpose to pay nothing or close to nothing.
My only regret is that we crossed and my only wish to you is “Good riddance!”
Skrevet 15. oktober 2022
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Jon B
Seattle, WA5 bidrag
apr. 2022 • Venner
Easy, one stop shopping to book the Great Ocean Road/12 Apostles day trip from Melbourne. Friendly and safe driving service, with good humored commentary, good choice of stops, walks, and views. Then booked a Yarra Valley wine tasting tour for a few days later. One phone call and a few What'sApp messages and all the booking was done. Perfect and friendly follow through on everything.
Skrevet 20. april 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
ZaSa
Bangkok, Thailand5 bidrag
mai 2019 • Familie
We are 3 Generations Family trip, My father who has a wheel chair and my 5 years old daughter who keep asking the questions along the way through :p
We choose the private tour and our tour guide, Richards, drive very nice and assist us during the trip. He show us the best sport for photography as we love to do that and also get along with the little kid very good.
We were there at Twelve Apostles at the sunset time which so beautiful and that was such a great memories for our family.
We choose the private tour and our tour guide, Richards, drive very nice and assist us during the trip. He show us the best sport for photography as we love to do that and also get along with the little kid very good.
We were there at Twelve Apostles at the sunset time which so beautiful and that was such a great memories for our family.
Skrevet 6. mai 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Ingen spørsmål har blitt satt frem om denne opplevelsen