Thanks Vetle for coming on my tour and taking the time to leave a review. Skol!

Heya — John here, owner of Depot Adventures. These reviews are tough. I never like to see a customer walk away upset. Once in a blue moon though, a guest has an expectation that can't be met. Here's what happened here: Dean reported to the wrong start point — he went to the Windsor Hotel when our tickets say to meet at the park across from the Windsor Hotel. It's a relatively common mistake with an easy fix. Our guide contacted Dean via phone and email and asked Dean to contact him, providing his personal phone number and email address. Rather than use the contact info, Dean replied "Need a refund please." Our cancellation terms are industry-leading. We give full refunds for cancellations up to 24 hours prior to departure. But there are limits. When we incur the cost of the guide and deliver the tour as advertised, we had to keep that money in order to pay out our guide. I feel we acted honorably and honestly, and I'm sorry to see that Dean disagrees. I hope the other 3,000+ reviews we speak for themselves.

Thanks for your lovely review! We'll make sure that Marc sees your kind words also. Make sure to check out our other tours, Uncover Hidden Laneway Bars or any of our Sydney Tours, if you'd like to join us again. Hope you enjoyed your time in Melbourne and we hope to see you when next you visit.

Hi, Thank you for your kind words. We love the walking tour model in all it's worldwide iterations and it warms our hearts to know that we live up to the expectations of a veteran walker! We hope you enjoyed your time in Melbourne and that we will see you again when next you visit our wonderful city.