Kia ora Onna Thanks for the feedback, here and on other sites as well as direct. As discussed, your flight was cancelled from Milford Sound due to safety - our top priority. The parameters for helicopters are different to fixed-wing aircraft, and you are quite right that this was an option offered to you on the day. Unfortunately, if it is not safe to fly we are unable to offer that service. All collateral our end and on all third party sites highlights the weather dependency of this product, and I apologise if the third party site you utilised was not clear on this. In terms of a refund, customers are refunded the difference between the coach/cruise/coach and the fly/cruise/fly - as you booked through a third party site there may have been a different refund policy that we are not privy to. I hope you enjoyed the rest of your tour through NZ. Kind regards Kerry

Kia ora, Thank you for your review. Sounds like you had an amazing time with Shailendra, he is fantastic! Glad everything was organised so well for you. Nga Mihi, Jayne

Kia ora, Thank you so much for your review of our Coach/cruise/Heli trip - the best way to experience Milford Sound that's for sure! Great to hear the coach trip in with Brad was amazing, and you enjoyed the cruise in Milford Sound. No doubt the helicopter flight back to Queenstown was amazing, most definitely a must do!! Thanks again for joining us and we are so glad you had such a great time! Nga Mihi, Jayne

Kia ora, Fantastic to hear you enjoyed your day trip to Milford with Southern Discoveries! Brad is a very knowledgeable guide and experienced coach driver so it's great he was able to share it all with you. We agree that flying back is a must do! Thanks again, Ngã mihi, Jayne

Kia ora Maureen, Thanks so much for taking the time to pass on your feedback and leave us such a great review. We really appreciate you choosing Southern Discoveries to experience Milford Sound. Ngā mihi. Ciara