Aloha Lynn, I'm sorry you missed the excursion. I don't know if your Trip Advisor mentioned to check-in 30 minutes prior for this trip that departed at 12:30, but it should've if not. In any case, I will go into the TA system and request a refund for your booking from my end. My guess if that it will take probably 5 days or more to process.

Thank you so much for coming out with us, continuing to support the organization, and taking the time to provide your feedback about the poor food quality on your cruise. Although it's the same menu we've offered for years on this cruise experience, it seems that the quality was lacking this time and maybe we need to look at some menu changes. That's why such feedback is so valuable to us, as it alerts us to areas that may need attention and improve, so I thank you for making us aware of it. I will be discussing this directly with our caterer next week and see if we can come up with an improved menu. With supply and personnel hiring issues on the island since the pandemic, I think it's become increasingly challenging for such companies. We hope this experience has dissuaded you for coming back out with us in the future and hopefully we'll have a higher quality menu upon your return. Mahalo for your time. If you'd like to reach out to me directly at johngaskins@pacwhale.com, I'd be more than happy to process a partial refund for the food.