Thank you for the feedback and claim. Viator is the easiest booking platform to get your booking refunded. We are very sorry if we did not make it clear on how to get a refund. Your money will be safely kept and protected by viator so the refund is guaranteed. The train is still running the difference will be the starting point only and we have evidence of other travelers that traveled before and after your booking but we had a problem when the minimum number 30 is not reached then we used to postpone the tour with an option of cancelling and getting a full refund as long as you did not take part in the tour. This process of refund is suppose to be requested by the client on the same platform they booked not the operator to request for cancellation or refund. The operator i will only confirm and accept full refund for the client. In 3 to days you will have your money paid. we are really sorry for the experience and delays but I understand your receiving notification of your refund as i used your review as supporting information to request cancellation and refund. As of now the refund is already processed and you have received notification

Thank you for the feedback expressing your honest feeling. We operate this tour with standing rules that we try by all means to follow so that we provide the best experience to the clients and also we do not have any client that is more important than the other,so please we never get full on the train tour but if the minimum number is not reached there is no any other way we can do to change that. In the even you say Brighton was tracked down i think you never used any other way to communicate with him apart from the same mobile number indicated on your voucher and he came in person to see you so the word Tracked down seems not correct. Each and every booking that comes we treat them we respect and fairness so we will never let your booking down for any reason. We are very sorry that you did not get the chance to participate in the tour but we really wanted you to take part. We are sorry for that once again.

Hi rmodrzejewski Thank you for your wonderful review, we are so glad you had a pleasant stay and trip all around with us. It is our pleasure to hear that the experience you had was satisfying and provided in the true African way. Wish you well in your future travels With kind regards Management and Staff Tamuka Travel

Dear Jemi Thank you for your lovely review. We are delighted to read ho much you enjoyed the services of Tamuka Travel. It is always very gratifying to read how much our guests appreciate the efforts of the staff. Thank you for recommending us so highly. With kind regards Management and Staff Tamuka Travel

Thank you for taking the time to write a review on TripAdvisor. We are delighted that you enjoyed Victoria Falls Steam Train Dinner with us so much. Thank you very much for your recommendation. Your kind comments shall be passed on to the staff. With kind regards Tamuka Travel

Thank you for taking the time to review our organisation, we are pleased that you enjoyed your time with us and the activity hope that you found it informative and adventurous .