Dear Julie from Gotravel504 Thank you very much for sharing your experience about day tour to Ninh Binh. We are so sorry to hear that the trip in Ninh Binh wasn’t as your expected. But we would like let you know that we already checked our customers tour list again and you did not book this tour from us,in fact. You wrote a bad review to our product like this and it is not good for our business, you know. Before your bad review, you can see we have very good reviews for arrange amazing trip and great service for our customers. For this tour, we always choose experienced and enthusiastic tour guide for taking care customers. We will pick up and drop off the guests at Hotels/Stays inside Old Quarter Area. If outside, we will support drop off at Hanoi Opera House. We have never drop off customers on a corner that they are bot familiar. And we also choose good and safe bike for the guests whike they on biking tour. Please help us check again the name the agent or hotels you booked this tour because there are so many Agents or Hotels in Hanoi. We suggest, you should directly come to travel agent or hotels you booked the tour and let them know what was problem happen on the tour. They will support you refund money to you. In short, we always highly appreciate all customer reviews. And we hope you will have better experience for next time in Ninh Binh. Good luck to you ! Best regards Kevin (Mr)

Thanks so much for your review, Mandy! We are so happy that your enjoyed the trip to Ninh Binh. It's great that you had trips both to Halong and Ninh Binh. Both are beautiful. Yeah, hope to see you and your friends again.