Hello dear Kristen: Warm greetings from us! We are sorry about your experience，I’m very sorry to say that the tour guide's autonomy has had a bad effect on you. The other van is not from our company，its only that the tour guides help each other, and have been punished according to the company's regulations. Our company cars and guides are regular, and the drivers are absolutely authorized.The inspection and enquiry of the police is a state act which is beyond our control. I hope you can understand this. In addition to this, our tour packages mostly include the cost of the cable car and a bottle of mineral water during the promotion period. Afterwards the tour guide contacted the company and then refunded the cost. Because your travel date was just in time for the Mid-Autumn Festival National Holiday, traffic congestion was unavoidable hence extended travel time. As for the tea ceremony it is always included in the trip and the recommended residence time at the Great Wall is always two hours and the rest of the trip is followed according to the travel itinerary description. I really feel apologetic, We'll give you the same tour for free to thank you for your understanding in the future if you come back to China with a permanent validity period and your friends and family can use it. We look forward to getting a sincere five-star comment after the next experience. Sincerely!

Hello dear Omar : Warm greetings! I’m sorry to hear that, thanks for your time! After checking with our motorcade this has not happened. Please check if you made a reservation from us? We are a regular professional travel company, there are many website names similar to us. If you have the chance to come to Beijing again, Please contact us! Welcome to experience our quality service. Sincerely!