Thank you, and thank you for using our online system to get in touch with us. We appreciate your business and hope to see you soon!

Hello Sir, because your identity is anonymous, i cannot help you here. but IF your booking is travelling within the next few days, EMAIL TO US: enquiries@u8global.com **with your booking number starting with "BR-xxxx" , we can overwrite the system to have the backend to send the driver to the cruise terminal. We can make amendments, changes and allow cancellations so long as your booking is travelling outside the 24hours window at time of request. Because of the way the system works that allows instant confirmation, the 24hours window is necessary to arrange schedule and drivers' dispatch through our backend module. Anything within 24 hours, especially for travellers that prefers to make spontaneous plans (last minute bookings) please ensure that you have your details, especially; - pickup address, hotel names - phone numbers, - flight number / vessel name - Your Full Name in correct order. this will help to escalate the speed of processing your bookings and dispatching the appropriate vehicle and driver to you. Last of all check your inbox for instructions on getting in touch with your driver. in your voucher, there are also contact details to our booking department which can let us help yoi quickly.

Thank you. This is a very kind reply. Hope to see you again Yours in service Ace Ong

Dear Passenger, your name in this review is kept anonymous, I cannot investigate your case further. But of course we only have a few “no show” cases in a month, I am going to narrow down to the booking nearer to the date of your feedback. We welcome all passengers and customer to read the below, to prevent such experience from reoccurring during your travels. 1. Obviously, the confirmation you received should have a pickup instructions as a fundamental reading for you. The name board should say your name and not RIGHTLANES. 2. Because there is two arrival halls that connects every custom exit, there is always a special set of instructions sent to you prior your departure to ensure that you can connect with us. 3. The mobile number that you have provided in the booking MUST be connected and online. One of the very IMPORTANT point is to ensure that you have followed this set of instructions for us to call you. (And most conceirge and drivers use whatsapp as the main communication channel) - This is also part of the instructions. 4. Drivers are usually not allowed to speak on the phone or text the passengers. We have ground operations conceirges in every Terminal that hold name boards and specifically get in touch with customers the moment their flight land. Your booking is reported as no show, and thus refund was denied. Assuming, I have picked up the correct booking from the list of complaints, your booking first came with a wrong flight number, and wrong arrival time. - we have written to ask for the correct information in your confirmation email. - the driver cannot determined which flight you are coming from. - The phone number was offline and we cannot contact you on whatsapp. - We have two dispatch teams on two different terminal at the time that is booked. (We base on the departing city you may be coming from by guessing and picking up the closest flight number) - after which we found out, that you were not on either flight, because the book time was wrong as well. Given the amount of manpower deployed at the airport in the stipulated time, we have to be paid for the efforts. We apologize that we have to deny this refund.

Dear Customer, Thank you for your compliment. We hope to see you again soon!

Dear Customer. 1. you did not get a taxi. all our customers are picked up. please check your booking and reply to me. ace.ong@u8global.com if we have made a false statement, you can write to me, with your taxi receipt with the time, date and booking reference. i will make sure you get your money and taxi fare returned in full. 2. please check that you are commenting on the right company, because whatever you are saying about RIGHTLANES is not true. 3. If your booking number is BR-879368468, pls clarify a few matters - your whatsapp number is different from the number you register for this booking - i have pictures and proofs that we have people waiting for you outside Belt 14. 10minutes before your flight landed - but you decided to take the alternative door from Belt 16 to exit. thus missing your driver - this is a meet and greet service at the arrival hall. there is nothing on the instructions that direct you to the taxi stand (the place where our driver found you) - we have call logs and message text, screenshot which i can furnish you that our ground conceirge made multiple phone calls to the number you used for the booking for passengers that are reading this. please ensure that you provide is with the correct number that you will be using when you travel. and pls ensure you include your country code so that we know where to call you. yours sincerely Ace Ong

Dear Customer. I want to thank you for your feedback. I guarantee that your experience is a one of technical glitch that we have resolved. As the booking notification did not get to us when you did the booking online. Over the years, we have cater this service to almost a million passengers in the region of South East Asia and we have revolutionized the way people are transferred from airport to cities using one to one ground concierge service the moment a passenger lands. For this unfortunate incident, we are extending a free ride on our vehicles for your return trip back to the airport. (No charge). You can write directly to me at my email ace.ong@u8global.com to make this arrangement. We have your booking details, simply quote the name of the passenger, and I will get right on it. Hope to hear from you soon.

Thank you for your kind review. We will be happy to serve you again!