We deeply regret that the walking tour service has not met your expectations. Jahir, the guide has done other walking Santiago in a normal way and with a good level of English, sometimes receiving positive comments for this. We are greatly surprised by this situation and it helps us to improve the quality of our guides. We sincerely apologize.

Thank you for your comment. We are glad that you enjoyed the tour and that the places you visited during it have been to your liking. As an agency we know the importance of having the support and knowledge of our guides so that you get a kind and true impression of our city. Thanks again and we hope you come back for another visit.

Thank you! Your appreciation helps us understand that we are delivering a good service and we are happy to know that you were satisfied on the tour. Best regards.

For us, working for one or for several tourists does not make a difference. Our guides always strive to deliver the best of themselves in each excursion and we are very grateful that you appreciated it when making this comment. A pleasure.