Dear Ms. Heather First of All Thank a lot for sparing time and posting your honest feedback for us . We really appreciate it. We would like to to clarify on the points that you raised . The reason behind starting your walk at 5 PM instead of 3:30 PM is to save guard you from scorching heat of Indian summers. By 5 PM sun slightly sets and the weather get little pleasant as compared to 3:30 PM . Now coming to your second point about the busy streets . Since this was a heritage walk and in the such tours we walk through the old part of the city. Not only in Agra but you visit any city of India, if you go to part of any city you will find narrow streets with loads of traffic and that’s the idea behind this entire tour ... to show you that real old city. During this walk tour we take our guests to sweet shop for some refreshment and lassi, which is one of the famous drinks in north India. Hanging mixer from the ceiling is a very old style of preparing lassi that these are few unique things which we want our guests to experience. We show the process of preparing lassi and then offer that lassi to our guests .. now its completely their wish whether they want to drink or not .. but we never force anyone for having it. Since this old part of Agra city is very congested with too much traffic and narrow lanes.. our driver parks the car outside this vicinity and post completing the tour our expert takes a tuk tuk to bring you back to your car. Sometime we get a tuk tuk very easily and some time it takes time (depending upon the availability). Please also note that city traffic its something which is beyond our control and sometimes because of the traffic our guests miss out some activity in the city … the same happened with you as well and you missed that jewelry exhibition. Coming to your last point that our tour expert bought a lunch box for his daughter. The product in old city are available at a cheaper price as compare to the shops in the main city… for the same reason he purchased a lunch box while on your walk tour and saved few bucks. Still if you feel that it was an inappropriate behavior and he should not have done that then we sincerely apologise for the same and make sure that none of our tour expert do anything personal while on a tour. We have a Team of hand picked guides , drivers and back office staff who are extremely professional and don't mind going extra mile to please our guests and take care of their comfort and make sure that each guest takes good memories back home. You can go through other reviews just in case you want a support for our statement. Do let us know when you coming next to India and we make sure that you have a hassle free and memorable experience.