Thank you for your review. We are sorry that your experience was not excellent, we at Relax Day Tours do our best to have talented guides with very good English language skills. However, it's much harder for us to control the quality of the guides employed at Veragua Rainforest (they are an external company to Relax Day Tours). We are in discussion with the management of Veragua as it's very important to us that they address the issues raised by our mutual guests. Thank you for your valuable feedback. Kind regards.

We are sorry to read that your experience was "so so". Veragua Rainforest is a private reserve, and as you experienced yourself, you pay the entrance fee, not us, and you really can't expect much wildlife in a reserve with concrete trails, an aerial tram and exhibits. In Veragua, you can also request a better guide than the one they give you. Juan Carlos was your guide for the rest of the tour (except Veragua), and he does speak very good English. We also assigned you our star driver Erick, who was able to find some animals on the side of the road, but he told me that you didn't want to see them, he found two 2-toed sloths close enough to take a selfie, but you didn't want to get out of the vehicle. You could also find monkeys. So when you have the chance, in nature you have to take the chance, this is not a zoo where the animals are locked up. And you are right, in Manuel Antonio National Park there are many animals, what you forgot to mention is that this park is on the other side of Costa Rica, on the Pacific coast, it is not in the Caribbean of the country where you were at this moment, your cruise ship arrived in Puerto Limon, Caribbean of Costa Rica. Best regards.

Thank you for having booked with us. We are very pleased that you liked our tour, thank you! Best regards from Puerto Limon.

Sorry gentleman, you have posted your review on the wrong company, you did not travel with us. We are Relax Day Tours, a small local tour company based in Puerto Limon, and we do not sell our tours through any cruise line nor do we have contracts with any cruise lines, which includes Norwegian Cruise. We only sell through TripAdvisor, Viator or our own site by our own means. Also, no cruise ship is going to wait for us if we make the big mistake of arriving late, which we are extremely careful not to do. We do not enter right next to the gangway from the cruise ship, our guests meet us outside the port near the public street, and we say goodbye to them there too (on time). We are sorry for your bad experience, but in this case please complain to Norwegian Cruise. If you want a much better tour experience, we recommend that you book with us next time instead of taking the cruise line's big bus. Best regards from Puerto Limon.

Vielen Dank für Eure super schöne Bewertung! Es freut uns sehr das Euch die Tour so gut gefallen hat. Viele Grüße aus Puerto Limon, Joani und Federico.

Thanks for the 5 stars, but you didnt travel with us. We're happy to see you enjoyed your tour anyway. Best regards.

We are glad you enjoyed your tour with Rupert, he is an excellent guide, thank you very much for your review!

Thank you for your nice review. We are really glad to read that you enjoyed your tour with Juan Carlos. Best wishes.

Thank you so very much for your beautiful review! We really glad that you enjoyed your trip with Dinorah and me, and kept good memories of your time in Puerto Limon. Best regards, Dinorah and Federico.

Thank you for your review, we are glad to see that you had a good experience and enjoyed your tour with Juan Carlos.