Dear Sofia Bellisomo, thank you very much for your comments, We are sorry to hear that the tour did not meet your expectations. All the guides we work with are bilingual and have experience doing excursions in different languages on day-to-day. However, we have forwarded your complaint to the tour guide who was in charge that particular day so, can improve in this aspect. The entrance fees to the national parks or reserves, as indicated on the website, are approximate. Argentina is going through a macroeconomic process that causes prices to change constantly. On arrival at the reserve, you indicated to the guide that you did not have the money to pay (18usd per passenger) as you were not aware that you had to pay. In this situation, the guide helped you to pay so that ypu could get in without any problems. Puerto Piramides is a small port where whale watching, the best seller excursion of the season, takes place. Anyway, arriving at Caleta Valdes (180km from Puerto Madryn) you told the guide that you wanted to return to Puerto Madryn. A comment that, frankly, surprised the guide, as well as the fact that you did not want to wait for the rest of the group. Also, you told him that you had a flight scheduled in the afternoon and you should return. The guide indicated that you would not miss the flight but you insisted on returning to the city. As per your request, the guide offered and helped to arrange for a taxi to take you from Puerto Piramidas to Puerto Madryn. The next day, the guide went to pick up other passengers at a hotel and saw you, which made us wonder if you have missed the flight or what happened. Finally, as for the animals, as they are in their natural habitat, they are free to move around. Sometimes they show up and sometimes they don't. It is not a guarantee. It is not a zoo. We are sorry to hear that your expectations were not met. Thank you for your comments as it help us to improve our services. Best regards, Tangol Tours.