You were sent a message canceling the flight the day before through your viator intersite message board the same place you received all the above details. As a vendor we depend on TripAdvisor/ viator to produce contact information for the customers. Unfortunately you clicked the don’t share option so we had absolutely no way to communicate with you other than the message board. Not very fair you destroy the reputation of Aerogelic Ballooning when this is of no fault of ours. How do you book direct? This would have never been a problem. Or even had you not clicked the don’t share option we would’ve had a phone number. Also, we never received a call from you that morning, therefore, you were obviously calling TripAdvisor we would appreciate you deleting this due to this being of no fault of ours

Was terrible experience for us as well… having emergency race to the ER for one of the pilots. Of course you’re not going to explain that this has been explained to you.… thanks for the prayers for our team member

I am sorry that the wind was so cold you didn’t feel like we went far enough. Next time I’ll do better. I asked for your family members turning down the option of champagne and fruit perhaps you want to have a talk with them. In the meantime we are very sorry it did not meet your expectations we hope you give us another try to show you a better experience. Just call us direct and explain your expectations and we will perform

Thank you for the review. This flight turned out more than expected 😀