We are Thrilled that you had an Awesome time with us and that you would recommend Sunset Watersports!!!! Thanks for the 5 Star review!!!

Greetings, this is simply un-true. Winds picked up the other day and in order to ensure safety of all guests, we cancelled the trip hours prior to the excursion. We email, call and text each and every guest as soon as we are aware of the weather. On each of these forms of communication guests are given the opportunity for a full refund or reschedule at no cost. We have been in buinsess for over 39 years. If this was the case, where we cancel trips and not refund guests, we simply couldn't be in business that long. If you booked through us directly all refunds are immediately sent. If you book through a 3rd party/aka not us then that 3rd party has your money, not us and you should be contacting them as we already updated all booking companies of the trip cancellation. Lastly, if you still do not have your refund, you can call our office at any time 305-296-2554.

Thanks for the Fantastic review!!! We are pleased to hear that you not only had a Perfect trip, but that we were able to give you an experience of a lifetime!

Hey Mandy, thanks for joining us on the trip. Our reef is usually extremely vibrant and live with activity in the mornings. We are putting together a crew meeting to cover our expectations in regards to being upbeat & excited, even in the mornings! We strive for a 5 star experience for each and every guests, each and every trip! The food served on the morning snorkel is Fresh Juices, Assortment of Muffins, Fresh Fruit, Assortment of Cereals, Unlimited Draft Beer (when done snorkeling), Unlimited Mimosas (when done snorkeling). I am also going to chat with them about what food they put out for your tour as it should have been as advertised. Thanks again for leaving your thoughts, it only helps us improve the experience for guests to come and re-set expectations from our crew. Safe travels & hurry back!