24h to proceed with a reservation you were so excited about, that's so impressive!! Yes I agree with you, I am very active in getting back to people because I know how busy we are and how fast we book up, most of all when the hypothetical reservation is within the next 2 days. The minute you got in touch I sent you info about the excursion and booking and cancellation policy, a booking and cancellation policy that states in very clear English "to confirm a reservation we require a 50% deposit". Then a contract to sign was sent. Then a text was sent, to ask you if you had received the contract you had been ignoring for 2 hours at that point. At 12.30 PM the day after (PM I see you are still a bit off with the timing, 12 AM is midnight.. I am indeed very responsive but I don't work that late), so almost 24h after, you finally get back to us, thinking we should have held 4 spots for someone who has been ghosting us for 24h. Is this for real? Are you seriously so entitled to believe our whole morning at the office turns around you? That we have no other persons to attend rather than someone who cannot find a minute to message us? So again, for your future reference, since this is a pretty universal practice, reservations are confirmed upon payment, payment which you didn't provide, reason why we couldn't wait 24h for you to make up your mind and maybe or maybe not decide to join us. Common sense my dear and a little respect for the 10 people in this company who work hard everyday to provide the top notch service we are so very proud of. Again, so impressive how fast you were with the review threat and post while it took you a whole day to confirm a last minute reservation meant to happen the following day.