God ettermiddag ingeridb2014, Vær oppmerksom på at selv om vi overvåker etterspørselen og forbereder oss på travle tider ved å øke bussflåten vår, er det hendelser utenfor vår kontroll. Bussene våre er utstyrt med luftkondisjonering, vi overvåker disse problemene og får dem rettet umiddelbart. Vennligst oppgi bussnummer til infony@bigbustours.com, så vi kan fjerne dem fra rotasjonen og rapportere det til vår mekaniker. du skulle få hjelp med kupongen din, og tillatt å gå ombord på ditt nærmeste busstopp, for enkelhets skyld. Når det gjelder bussoperatørene, må du vite at fremragende kundeservice er en topp prioritet, og vi forventer at alle ansatte behandler hver gjest med den største høflighet, profesjonalitet og respekt. All annen oppførsel som ikke er eksemplarisk, er uakseptabel og vil ikke bli tolerert. Vi tar klager som dette veldig alvorlig. vennligst legg også inn navn og beskrivelser på e-posten din for å sikre at det blir iverksatt korrigerende tiltak. Vennlig hilsen, BBTNY

God ettermiddag 832heges, Det er uheldig at du ikke fikk den beste Big Bus-opplevelsen som mulig, da vi er stolte av å gi den eksepsjonelle kundeservicen. Vær oppmerksom på at vi alltid vil at kundene våre skal ha en hyggelig og minneverdig tid med oss. Våre ansatte skal opptre på en snill, høflig og profesjonell måte til enhver tid. Alt som mangler det er uakseptabelt, og vi har nulltoleranse for det. Med den informasjonen du har gitt, kan vi sikre at det blir iverksatt korrigerende tiltak, og vi kan fortsette å strebe etter å være det beste sightseeingfirmaet. Vennlig hilsen, BBTNY

Hello, Thank you for your review and recommendation! We are pleased you felt Wanda was exceptionally helpful with her advice and ideas! She always tries her best to share her knowledge as a local to ensure guests can experience this great city to its fullest! We hope the rest of your visit went well and can't wait to welcome you back on board!

Hello, Thank you for taking the time to share your thoughts on our team! We are thrilled to hear that you enjoyed Mark's hospitality and photography skills. We hope your visit in New York and touring experience was memorable for your group!

Hello Juan, Thank you for sharing your experience on our tours! We are so pleased to hear that you enjoyed the ride on our tour buses and that Jimmy and Wanda were so nice and helpful during your trip. We hope to welcome you back soon!

Hello MegancA9145RQ, Thank you for sharing your feedback! We are delighted to hear your group had a fantastic time on their private bus tour. We appreciate your recommendation as well, and hope to be able to welcome another one of your groups in the near future!

Hello Jesus, Thank you for sharing your experience with our staff and tours! It's amazing to hear we will be able to welcome you back today and hope you have a great second day touring the sights with us!

Hello MagnaMomma, Thank you for your review! We are thrilled to hear your group had a fun time touring the city with Mark! Hopefully we can welcome you back in the future!

Hello Elliem17, Thank you for your feedback! We are pleased that you felt our tour was a great value to your trip and you found it easy to use! We also greatly appreciate your compliments on our team member, Wanda, and will be sure to share this with her!

Hello, First, I would like to apologize for your experience. Our services aim to offer convenience to each traveler and I am sorry you feel this was not the case on your trip. While our drivers cannot redeem vouchers for a physical ticket, we do try to station as many Customer Service Representatives as we can at our listed stops so our passengers can redeem their vouchers for their bus tickets. As for the boat tour, we apologize you did not recieve the correct voucher to redeem at the attraction but are thankful the manager was able to accomodate you. Please reach out to ReserveNY@bigbustours.com with your booking details so we can discuss further!