Hey, We are sorry to hear about your experience with our tour. We understand that it must have been frustrating and disappointing to have waited for the guide in the rain only to have them not show up. We take full responsibility for this and would like to apologize for any inconvenience caused. We are currently investigating what happened and how we can prevent similar issues from occurring in the future. We appreciate your feedback and will use it to improve our services. In the meantime, we would like to offer you a full refund for the tour. If there is anything else we can do to make it up to you, please do not hesitate to contact us. We hope that you will consider giving us another chance in the future and allowing us to provide you with the high-quality tour experience that we are known for. Thank you for choosing us as your tour operator, and we look forward to serving you again soon. Best regards, Trademark tours!

Thank you for sharing your experience with us. We apologize for any disappointment you may have experienced during the tour due to the inability to enter MIT buildings. As a tour operator, we strive to provide the best possible experience for our customers, and we understand that not being able to access certain buildings may have impacted your enjoyment of the tour. However, please be aware that as a private institution, MIT has the right to restrict access to its buildings and grounds. We apologize if this was not made clear to you prior to the tour. We will make sure to include this information in our tour descriptions and briefing materials in the future to ensure that our customers have a clear understanding of what to expect on the tour. In the meantime, please accept our sincere apologies for any inconvenience this may have caused. We hope you will give us another chance to provide you with a great tour experience in the future. Thank you again for your feedback.