Topgolf Surrey

Topgolf Surrey anmeldelser, Addlestone

Topgolf Surrey
4
09:00–22:00
Mandag
09:00 - 22:00
Tirsdag
09:00 - 22:00
Onsdag
09:00 - 22:00
Torsdag
09:00 - 22:00
Fredag
09:00 - 22:00
Lørdag
09:00 - 22:00
Søndag
09:00 - 22:00
Om
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4.0
621 anmeldelser
Ypperlig
350
Svært bra
160
Gjennomsnittlig
29
Dårlig
39
Forferdelig
43

Greg B
1 bidrag
des. 2021 • Familie
Could be improved by: 1. Quicker registration / reduced queues ( we waited for 85 minutes). 2.Move queues out of the rain.
3. Don't ask for so much personal data. 4. Cheaper prices. 5. Free booking in advance (the reservation alone is £35 per bay). 6. Drop the need to ' register each ball' (everybody's score in my party was messed up by this). 7. Advise people of busy times via website. 8. Allow more than 5mins to get to your bay if the ball queue is more than 5 mins long. 9. Less queues- I mean one to reserve a bay, one to register your party and get cards, one for the bar/restaurant, an online queue for your bay and (finally) a queue to bet your allocation of golf balls.

The game itself would have been good fun apart from above niggles, especially number 6. Each ball is registered to you, so it shows up on the screen with the relevant score against your name whether you registered it or not. But bizarrely it's not counted unless you'd remembered to drop it into a machine before each shot. We all remembered to do this between 70% and 90 % of the time but as a result all the scores were meaningless.
Skrevet 29. desember 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

JennBellsBob
London, UK109 bidrag
okt. 2021 • Alene
This is my second time here and first for my partner. The first time we queued for a couple of hours. It was good enough so I’ve tried coming back 3 more times with my other half and the wait is ridiculous at times. This time we decided to go lunchtime on a Friday which seemed to be the trick. It’s great fun once you get in and get served. I had to send a cocktail back because they forget to add alcohol. The food was great although the Mac and cheese would have been much better had they not added bbq sauce all over it. Kinda ruined the dish. Food is good here though and to be fair the staff are quite nice although over worked and under paid (aren’t we all lately!) fair is fair it’s a great time out, but try and avoid on the weekends as it’s a nightmare waiting and you’re not guaranteed to get in even if you queue for hours.
Skrevet 25. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

giorgia b
Chertsey, UK41 bidrag
okt. 2021 • Par
Despite booking to skip the queue, you then queue for 20 mins and then there is still no guarantee EVEN AFTER YOU PAY to get in.
Worst still it’s an hour for a drink you order yourself on an app while 6 bar staff pick their noses and look vacant.
So far nearly an hour …. No golf
Skrevet 9. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Molly May K
1 bidrag
okt. 2021 • Venner
Disgusting customer service! Came here with friends last night. It’s was very very busy, so understandably this put pressure on staff. However this should not result in unsafe practise and rudeness! My husband and I had never been to a top golf before, and it was a good job we went with friend whom had, otherwise I don’t think we would have know what to, as it was so chaotic. The young lady who initially served us when paying for the games, was very polite, at times she was unsure how to put things through the system so asked a colleague who was so rude to her that it was on the verge of bullying within staff.

Once we were put in our booth and started playing we ordered some food using the QR on the table. It wasn’t the most clear on how to order etc, but did take you directly to the order menu. Once we order dessert my friends ice cream sundae came out without a spoon, when we asked for one the staff made us feel as if it was a huge inconvenience, and looked at us as if she didn’t even know what a spoon was. After asking 3 times one arrived, but by then the sundae has completely melted.
We also ordered churros, which once arrived surprised us with having fillings inside, due to the lack of description on the menu we a- didn’t realise they would have a filling but b-Was surprised when I ate them and started having an allergic reaction due to the filling being hazelnut chocolate! The menu provided no allergen information whatsoever. Whilst it was probably my responsibility to check with staff it was very hard to locate them. I also have never had churros with hazelnut filling inside- I try to avoid things in menus that may have nuts in. Once locating staff to check if the filling had nuts in, due to myself starting to have a reaction. The manager came over and advised that it did indeed, however it was my fault as I hadn’t checked on the website which advised I had to order through a host if I had allergies. No apology whatsoever for the lack of information on the menu you order through. The information advising us to order through a host was not easily visible or obvious. Even is we had been made aware to order through a host, the lack of staff would have mad this very difficult.
I was left feeling as if everything was my own fault, that I was completely to blame and that I was stupid. The only positive experience we had was the actual playing of the golf.

This really upset us, and we had to go home immediately due to needing to use my epipen, after eating due to my allergic reaction, totally ruined the evening.

So disappointed, I appreciate the pressures COVID has put on customer service, however safety shouldn’t be compromised and allergen information need to be more obvious and easily accessible.

Luckily this morning I am feeling better, but my reaction could have been so much worse:
Skrevet 3. oktober 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Chloegeegee
1 bidrag
sep. 2021 • Par
We enjoyed our mid week round on the adventure golf. It was good fun and the course was well maintained. Check in was easy and the staff all pleasant and polite. After our round we thought we'd have a drink at the bar. There was a sign on the bar saying "table service only" so we sat at a table just in front of the bar. There were 5 members of staff behind the bar milling about and chatting with each other. We sat at out table about 2 metres from the bar and were completely ignored. Not so much as a "we'll be with you in a moment." We gave up in the end and left without a drink. I'd go back for the golf but wouldn't bother returning to the bar again afterwards.
Skrevet 23. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Lisa H
Walton-On-Thames, UK85 bidrag
sep. 2021
Told 2 1/2 hr wait or pay £35 to skip the wait!!!! we won’t be coming anymore!! Absolutely disgusting especially as our daughter paid it and there were at least 6 free bays!!! you still have to queue for clubs!! used to be a fab place to go don’t waste your money they are just money grabbing now,
Skrevet 14. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Naomi P
Surrey2 bidrag
sep. 2021 • Familie
My son (9years old) used to attend a golf club at his school and wasn’t really making much progress. Since attending the junior academy with Scott, it has really turned around. His confidence has grown, he can knows what clubs will be good for each type of shot and his game has become excellent. Scott makes it really enjoyable while teaching them.
Skrevet 12. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

DOLLIE h
1 bidrag
sep. 2021 • Par
This was AWFUL service.

Told the wait for drinks was 20 mins. Food was 45. Food came with no drinks. We waited nearly an HOUR after our food arrived for a drink, after asking multiple people where they were. It was nearly impossible to eat our meal in 27 degree sunshine with no drink. We actually ordered another drink whilst we waited for the first, and this drink didn’t come before we had to leave our bay (after being chased twice!). We were only drinking coca cola!

It was far, far too hot to be withholding drinks from people in such hot conditions. When asked if we could just have some tap water, we were declined, and told our drinks wouldn’t be much longer.

I felt extremely uncomfortable, as did my partner, we couldn’t enjoy our golf or our food and both left dehydrated with headaches. This can’t actually be safe for your well-being in such heat!

Big waste of money, and our sunday afternoon, very disappointing. Employ more people to take the drinks to people or allow less guests to enter.

In 2 hours we barely were given 2 drinks of coca cola, had we not chased I don’t think they would’ve come at all.

We would’ve liked to have a refund as we could barely eat our food (which was £40+), but in all honesty we just wanted to GET OUT.

Awful, awful service.
Skrevet 5. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

A L
Ashtead, UK71 bidrag
sep. 2021 • Forretning
A great event to do. Lots of fun. We went with our work team and had a great time. Bar service is a little slow but otherwise the hosts and staff are really friendly and efficient.
Skrevet 4. september 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

RossM
1 bidrag
aug. 2021 • Venner
KMT, queue was like 3 hours, waiters were rude, just overall a poor experience. Shambles. Could’ve been at yard.
Skrevet 31. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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