Sorry that your visit has been pleasant. Our farm is basically a field of Lavender with a seasonal shop and cafe for the months of June July and August. We do not have any connection to mains waste disposal so for our customers we hire several high quality portaloos that are situated 60 meters from our cafe/shop. These are supplied with antibacterial hand-wash dispensers. This year has been particularly busy and while we have made every effort to keep them clean and fully stocked with hand-wash we have been overwhelmed by the number of visitors on a couple of weekends. The toilet are emptied by the toilet company on Monday and on Friday or on demand if we identify that there is an issue. Our cafe charges are not very expensive. We charge £1.30 for tea, £1.50 for coffee and £2 for a large lavender fairy cake. We do care both for locals and visitors from further afield equally. However some people had come to view the farm as a public amenity rather than as a private farm. Many visitors were simply driving in and out of our farm without any acknowledgement of us or recognition that it is a private farm where all the costs are paid privately. So we have introduced a redeemable £2 charge for cars (redeemed on purchases from our shop and/or our cafe of £5 or more). Pedestrian access remains free. This policy has been fully supported by the vast majority of visitors both local and non local who understand that there is a high cost to maintaining an organic farm. I feel that your review is harsh and does not take into account the enormous effort made by us to provide an uplifting place for visitors to enjoy.