Soothing Touch Da Spa

Soothing Touch Da Spa anmeldelser, Bridgetown

Soothing Touch Da Spa
3.5

3.5
6 anmeldelser
Ypperlig
2
Svært bra
1
Gjennomsnittlig
1
Dårlig
1
Forferdelig
1

daan88032016
Norrköping, Sverige3 bidrag
Terrible customer service!
nov. 2019
You don’t want to deal with this company if there are any customer care issues. This is my story:

On November 15, 2019, I ordered a massage for my wife (scheduled for her birthday on Nov 27 2019), thinking that she would be able to receive it by the beach. I put this in my request as well (but I was not able to choose a beach spa in the booking system, although I knew they have a mobile spa there). I thought it would be ok as the booking system claimed free cancellations until Nov 25. I asked them through email (and through the booking system) to confirm that my wife could receive the spa on the beach.

Since I did not receive a response, on Nov 20, I canceled the appointment through the booking system and through email. I did not receive a response on this request either, so I sent cancellation requests for 3 different emails I could find on their web page on Nov 21. Still no answer… I tried to call from Canada, but I did not get through.

When reaching Barbados, I had a hotel rep contacting them first on Monday, Nov 25. They agreed to cancel it over the phone and to process a refund. They told the hotel rep that it would take 3 days to process the refund. I never got a confirmation email back, so I asked the Hotel rep to follow up on Tuesday Nove 26. Same story but no written confirmation. I provided email cancellation proof through my hotel and had them to follow up on Nov 27, Nov 28 and Nov 29. The same story all the way through, they said that they would refund but nothing happened.

I am very frustrated and have not got my refund. They appear to be a scam. I lost 220 Barbadian dollars and received no massage on the beach for my wife.
Skrevet 2. desember 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Heather G.
Bridgetown, Barbados1 bidrag
Heaven on Earth
okt. 2019
I believe things happen for a reason and the random sequence of events that lead me to this wonderful paradise and experience has me in AWE. From the time I entered the foyer I was amazed at the vibrant and professional greeting I received. The smile that Angela gave me still makes my day better when I think about it. I came a little early but I was guided through the procedure with so much care and attention to detail. When I changed....then the magic happened. I've had plenty professional massages before BUT the massage I got felt like all of my troubles melted away leaving only pure relaxation and happiness. I was shocked by how rejuvenated and light my body was, what I paid for this feeling can't be quantified by money. I would've gladly paid twice the amount I paid. I'll be back very soon. Thank you !!!!!!!
Skrevet 5. oktober 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

World Traveller
Chicago, IL632 bidrag
Average
jun. 2017 • Alene
Booked in for a Friday late afternoon massage. The place doesn't have that inviting feeling of a day "spa". It looks more like the cheap and cheerful massage places you find in the US but without the cheap and cheerful prices! I booked in for the hot stone massage which states 1hr15 minutes on the brochure. The massage ended after one hour (lucky I had my phone to tell the time) and they tried to charge me the full price! After I pointed to the time on the brochure and mentioned that I only received one hour and not the stated 1hr15 they knocked some off the price (as they should). Also there was no "spa" background music, the massage was given silence!
Skrevet 4. juni 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

BryanFrancisJames
Gulfkysten, Texas, TX2 bidrag
"Mobile Spa, Accra Beach"
des. 2016 • Venner
After a hectic day at work, it was a great blessing to meet the Soothing Touch team at Accra Beach. We were able to borrow their chairs, sit on the sand and enjoy the sound of the waves!
Skrevet 21. januar 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Bajanshaun
Bridgetown, Barbados6 bidrag
Prelude
aug. 2016 • Par
I was given a treat by my wife for my birthday, I got a mani pedi done to make me feel pampered she was told this was a good place to take me, but as it was an effort to start my birthday off with a small treat I smiled all through it but if I was to do this again I don't think i would go to the branch I went to
Skrevet 7. september 2016
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Shakeila S
32 bidrag
Great experience
mar. 2016 • Alene
Had a back massage done by Donna. It was nicely done. The atmosphere of the spa os very welcoming and warm. Great experience!!!
Skrevet 14. mars 2016
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
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