Hello Passenger710141, Thank you for taking the time to share your review of our service. It is always our aim to make your first and final moments in paradise memorable. Our team of professionals strive at all times to reduce the hassles and stress that come with travelling, allowing our VIP’s to enjoy every moment of their well-deserved vacation. Thank you for making Jamaica your destination of choice and we hope to see you again soon.

Hello roberthJ8655DN, Firstly, thank you for making our island your destination of choice for including our services in your travels. The feedback you’ve given is valued, and we appreciate the time taken to share it with us. We are saddened and disappointed to read that your experience was not up to our very own standards and we would like to extend our deepest and sincerest apologies for this. Please note that the concerns mentioned are certainly not indicative of the norm and will be taken into consideration as we review our processes to ensure consistent delivery of quality right across the business. In a few weeks, we will launch a new and improved lounge in a new area of the airport, so we hope this space will make up for our shortcomings. Once again we thank you for visiting and sharing your feedback with us. We hope that you will give us another opportunity to make it right.

Hello Dangy31, Firstly we would like to thank you for utilizing our service and for taking the time to share your feedback with us. We are happy to hear that you had the chance to experience our escort service through Immigration and Customs. I also want to thank you for your criticisms and would like to apologize for the dissatisfaction with the service in relation to our food offerings as we did not meet your expectations. This type of feedback is not the type we enjoy reading but appreciate your sharing as it is through this medium we are able to make improvements to our service product offering and move to the next level. We are pleased to advise that we have been listening to our guest's feedback and are revamping our menu items. Thank you again for taking the time to share with us. We hope despite your disappointments we can still look forward to hosting you again in the future.

Hello robertb, Thank you so much for taking the time out to provide your kind review. We are happy to hear that we were able to positively enhance your airport experience and make the experienc hassle free. Feedback is very important to us and we are all smiles reading this. We appreciate your business and hope to see you again in the near future.