Club Mobay Departure Lounge

Club Mobay Departure Lounge anmeldelser, Montego Bay

Club Mobay Departure Lounge
4.5
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4.5
10 818 anmeldelser
Ypperlig
7 760
Svært bra
1 967
Gjennomsnittlig
671
Dårlig
213
Forferdelig
207

FredSiegel
Briarcliff Manor, New York, United States311 bidrag
A Must do at the Airport
nov. 2021
You need to do this. They are the most professional staff and they will get you through immigration and customs very quickly and to your destination and the lounge is wonderful as you wait for your flight. The staff is amazing and so worth the money.
Skrevet 2. desember 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
NicholasWatsonVIP
Hello FredSiegel, Thank you for your kind words. We agree- the VIP experience is a MUST DO! We are thrilled that our express lane through security was worth its weight in gold! Your satisfaction matters to us so if you’re happy, we are too. Thank you for adding Club Mobay to your Jamaican experience and for taking the time to share that experience with us. We hope you booked our departure service too as we promise to put a great end to your fantastic vacation on the island!
Skrevet 3. desember 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Stacey W
3 bidrag
Must-use for arrival!
nov. 2021
Outstanding service upon arrival. Lexi met us shortly after we arrived and helped ensure everything from going through customs to getting our luggage was smooth. Using the service significantly reduced the amount of time it would have taken us to get through customs, and for that alone we would absolutely recommend Club Mobay. Having Lexi as our guide was the icing on the cake- she was incredibly friendly, cheerful, and answered all of our questions. It really made the start of our Jamaican vacation perfect.

On the departure side getting ready to return to the States we weren't as impressed, as it's really just another lounge and no real personalized service. There isn't anyone to guide you through security and to the lounge, which is a decent hike from the airline check-in counter. The downstairs lounge area where we were sent was loud and getting food and drinks wasn't a good experience- we only received half of our small order (salad, beef patty, fries, chicken tenders) more than 30 minutes after putting it in with our server, and never got the rest even though she stopped by multiple times and kept saying "I think you're still waiting for the rest of your food, right?". The one drink refill we requested never came after another 30 minutes of watching the bartenders stay engrossed in a sports match on tv. At that point, we heard the announcement to head to the gate and gave up. All in all, we spent over 2 hours in the lounge, and agreed we would have been better off at Margaritaville or one of the other airport restaurants.

Bottom line- 100% recommend using the club for your arrival, but it's not really worth it for the departure lounge heading home.
Skrevet 1. desember 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
NicholasWatsonVIP
Hello StaceyMarie72, I am delighted to hear of the amazing experience they had on arrival, it is great to hear that we are providing a valuable service to all of our guests. To learn that Lexi as your guide was the icing on the cake is music to our ears! On the departure side, we are very appreciative that you have taken the time to bring this to our attention as we rely on feedback to continually make our business better and while we love the positive feedback; we know that constructive criticism is equally as important. Please know that the incidents that occurred are not indicative of the level of service we strive to deliver. We pride ourselves on providing an expedited, personalized, relaxing and enjoyable experience similar to that received by the host resort whilst on Island. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to nicholas.watson@vipattractions.com We look forward to making your airport experience in Jamaica a truly memorable one! Again, thank you for your valuable feedback.
Skrevet 2. desember 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

CM187822
15 bidrag
Don’t pass through Sangster without using this service!
nov. 2021 • Par
Using the Mobay service was just what we needed after landing from a 10 hour flight. The ladies who greeted us were so friendly and were happily talking us through Jamaican culture and things to do and try while we were here. We got straight through the security and taken into the lounge where we stayed for around 30 mins before leaving for our bus, we only had time for a couple of drinks. On the return we were able to experience a bit more, the process was smooth we got straight through the security check and made our way into the lounge, we were seated right away. Our server was a very friendly man named Jason who provided top notch service, whenever he noticed our drinks were low he would bring us a refill (you must try the rum punch) and we ordered a lot of food which arrived quickly and was very tasty. Would definitely recommend this service to anyone passing through Sangster Airport, it’s such good value for money and Jason is fantastic he deserves a medal! Thank you
Skrevet 1. desember 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
NicholasWatsonVIP
Hello CM187822, We are so grateful for your kind words. Thank you for taking the time to share your review with us and this community. I'm glad you felt the overall experience met your expectations. It's something we've worked hard on and we're pleased our efforts resonated with you. Being expedited through Immigrations and Customs via the VIP dedicated line, complimentary snacks, and drinks before boarding your ground transportation, what’s not to love? Upon departure, we are thrilled that our express lane through security was worth its weight in gold! We are glad you enjoyed the convenience of our lounge to await your flight. We will be sure to share your feedback with Jason and the rest of the team. Again, thank you for taking the time to review our business!
Skrevet 1. desember 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Sharonda S
9 bidrag
Worth every penny
nov. 2021 • Par
Definitely worth the $30. The drinks, food & service alone will make you wanna book in the VIP every time you’re leaving.
Skrevet 30. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
NicholasWatsonVIP
Hello sharondas844, We feel so proud that we have met your expectations with our service and the value for your money! It is customers like you that keep us going. Guest satisfaction is our top priority, which is why we try our best to reduce the hassle and stress that come with travelling, allowing you to enjoy every moment of your well-deserved vacation. Thank you for visiting and sharing your feedback with us. We hope to serve you on future trips to Jamaica!
Skrevet 1. desember 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Michelle H
Saint Louis, MO2 bidrag
Club MoBay: Sangster Airport VIP Lounge....rocks!!
nov. 2021
Enjoy! This is such a great way to end your trip as you are leaving Jamaica. We will always purchase Club MoBay on our journeys home, from Jamaica! Great service! Friendly faces! Fast service! A clean place to rest before hopping on the plane. Our experience used to be hanging out in the terminal before our departures...not anymore, happy to say! We've used Club MoBay several times, and we'll continue to use this wonderful service for our many trips to the wonderful island of Jamaica!
Skrevet 29. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
NicholasWatsonVIP
Hello seashl, Thank you for choosing our service on your recent trip. Guest satisfaction is our top priority, our team upholds a culture of warm smiles and friendliness; we are therefore thrilled to learn that we made your airport experience a pleasurable one at every turn. We look forward to hosting you again soon and it is always our aim to deliver 100% guest satisfaction. See you soon.
Skrevet 29. november 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Liz M
North Carolina3 bidrag
Incredible Service
nov. 2021
Highly recommend this service. They were SO professional, nice, and really got you through customs QUICK when you landed in Jamaica. On our return to the states, it was very relaxing sitting in Club Mobay until our flight on the return. They have the process down to a science and it went so smoothly. Will 100% use again.
Skrevet 29. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Rochelle G
Hello LizmT68, Thank you so much for taking the time out to provide this kind review! We are delighted to learn that we met your expectations and you got a hassle free experience . Feel free to recommend us to your family and friends so they can share this great experience as well. We appreciate you are looking forward to having you again soon.:)
Skrevet 29. november 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Patrece L
Washington DC, DC27 bidrag
Solo Traveler Review
nov. 2021
I will ALWAYS use Club Mobay in either location based on my recent trip. I traveled as the pandemic was opening up but solo. Travelling gives me anxiety so I try to reduce that as best as I can. Club Mobay was everything I expected. I purchased the departure and arrival package even after the reviews stating one over the other was better - departures and I understand. Upon arrival at Sangster three other planes came in, however, my MoBay rep was at the gate waiting. She was very nice and on top of things(my bags were MIA for a while but found quickly) and I was sitting in the Mobay lounge with luggage watched 30 minutes later after passing customs. Bathrooms were clean and food... eh but edible. I literally sat for 5 minutes as my arranged driver(different company) was there(rep from Mobay took care of confirmation). Club Mobay rep was so kind to pack up my food and drink to go. I wish I remembered her name...she was on top of things. I was in and out of Sangster in one hour. Now departure confirmed my love of airport lounges...Club Mobay to be specific. Upon airport arrival, you will need to check in with your airline prior to going to Club Mobay. I checked into the lounge was escorted down left my bags near some great travelers and went to the bathroom - clean and the lady was so NICE. Went back to my lounge area and placed an order for desserts, water and a rum punch. I had my jerk pork and hardo bread ready from my trip to the airport. I waited and waited....tasted the pork...I def need some water...waited. Finally someone delivers the dessert, not my waitress but ok. I am still waiting for liquids, however, along comes ROHAN. He asked if I was ok, I explained to him I wasn't happy and he turned that ALL around. Within minutes I had a nice strong rum punch...mind you my the folks next to me were waiting as well. Rohan delivered, within minutes came the water and napkins...not to mention he continued to come by and check on me. I know folks thought I was royalty lol. He was so attentive. He also noted my departure time to ensure I would make my flight. That rum punch was no joke. He then returned cleaned the table, grabbed my luggage and escorted me to duty free for purchases and my gate. He helped me with all my bags as well. He was amazing! Rohan, was definitely a Club Mobay surprise who I will request upon my next return...cant wait. See you soon ROHAN...best customer service ever!
Skrevet 28. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
NicholasWatsonVIP
Hello Patrece L, Welcome back! We are so overjoyed by just reading that first line alone. It warms our hearts reading your amazing review of your fabulous experience with us upon arriving and departing the island. We understand how stressful airport travel can be, especially during these times, and always want our VIPs to feel a sense of ease with your very own personal escort guiding you through the entire airport process. Going back home, the same treatment – expedited service through security red carpet style, then to our lounge to relax, grab a bite and drinks. We will be sure to share your feedback with Rohan and the rest of the team. We appreciate you holding our services in high regard so much that you will never come back to the island without Club Mobay again. Thank you for adding Club Mobay to your Jamaican experience and for taking the time to share that experience with us.
Skrevet 29. november 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Andrea H
5 bidrag
This is what you need to get started in Jamaica!
nov. 2021 • Par
This was our second time using Mobay for arrival and departure. Our arrival was quick and easy and our departure was relaxed and calm. Alwayne, our waiter, was kind, attentive, and quick. The food that we ordered was delicious and hot. The drinks were cold and very good! When we return next fall we will be using MoBay again for arrival and departure. It is well worth the money!
Skrevet 28. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
NicholasWatsonVIP
Hello andreah128, Welcome back! We are delighted to learn that your second time visiting was nothing short of spectacular as we made it easy, time-saving, and relaxing. I'm glad you felt the overall experience met your expectations. It's something we've worked hard on and we're pleased our efforts resonated with you. I’m so glad you like Alwayne’s work! We’ll pass along the kind words. See you soon!
Skrevet 29. november 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Shyla A
Garden Grove, CA3 bidrag
Best bartender ever
nov. 2021 • Par
Kayon was the best bartender! He was welcoming and gave excellent service! The beers were never empty. Food arrived quickly.
Skrevet 24. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
stephanie f
Hello 887shylaa, Good afternoon. Thank you for sharing this, we will definitely give him a big up. Kayon has been an excellent part of our team and we are happy that he has made your visit worthwhile. Thank you for choosing to utilize our services, we are happy that what we aim to provide was received well. Best Regards,
Skrevet 24. november 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Chris B
2 bidrag
Definitely recommend
Club mobay was great easy getting through tsa and then on to relax before our flight home. Service was absolutely wonderful and will definitely book this again
Skrevet 22. november 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Rochelle G
Hello Chris , We are delighted to hear that we were able to meet your expectations and make your airport experience a pleasurable one. We appreciate your feedback and we are hoping to have you again soon!!
Skrevet 23. november 2021
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

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