Still battling with this Diamond's International. They offered me a return but with a 25% restocking fee in addition to the cost of mailing back certified, insured etc the unused item. of COURSE that is how i would send it back including Signature Required...but a 25% restocking fee????? That means I would be payng a few thousand dollars to return it. When it was purchased we were told it was a piece that was not even in inventory yet. I am truly shocked by the callousness and greed of this store. This could have been resolved so simply and without time, frustration and upset on either end. The customer service supervisor i have been speaking with, Sylvia, has gone out of her way to help us....but the upper management is fighting her at every opportunity.I am bewildered as to their justification.I am very ill and this is zapping the strength out of me.What do they have to gain but poor publicity.The unworn necklace with all the paperwork can easily be sold by them again.