The Orchid Retreat

The Orchid Retreat anmeldelser, Barnet

The Orchid Retreat
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3.0
21 anmeldelser
Ypperlig
9
Svært bra
2
Gjennomsnittlig
0
Dårlig
5
Forferdelig
5

SueDennard
London, UK3 bidrag
mar. 2022
I have been an extremely happy and loyal client of The Orchid Retreat for many years. However, my most recent experience left me feeling less than happy. I was enjoying a relaxing treatment which was unfortunately ruined by the poor attitude of the owner towards me in front of other clients, one of whom asked me if I was okay when I bumped into her later the same day. I will not be returning! This is a shame as the therapists are amazing. My therapist, who was clearly embarrassed, apologised for the owners behaviour.
Skrevet 24. april 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

David D
6 bidrag
aug. 2021
Lovely staff and great service. Saw me at the last minute and my masseuse was fantastic. I would highly recommend the spa.
Skrevet 7. august 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

jo s
1 bidrag
aug. 2020
Truly awful...terrible customer service. The receptionist... lets call her "Karen" truly patronising.
Skrevet 13. juli 2021
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

kris1anne
herts13 bidrag
aug. 2018 • Alene
I had a baby treatment when I was heavily pregnant and it was so lovely. My therapist was so careful of my concerns, respectful of my bump and made every effort to make me as relaxed as possible. I was pampered from head-to-toe and felt so much better afterwards. They used Decleor products which are pregnancy safe and smelled really lovely - not too strong. I really appreciated this treat.
Skrevet 28. februar 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Laura B
1 bidrag
jan. 2019 • Alene
Had a lovely relaxing massage with nana. Definitely will be returning. Highly recommended. Will be returning shortly
Skrevet 28. januar 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Temi W
3 bidrag
okt. 2018 • Alene
I called ahead & asked how much threading would be for my eyebrows, upper lip and chin and I was told it would be £20, which is more than I'm used to paying. But it was the only place open on a Sunday so I went it.

The beautician threaded my eyebrows unevenly, so that one eyebrow has a random arch in the middle and the shapes did not match! She gave me a tint for free, which was nice. But then, when I went to pay, I was told it cost £24 rather than the £20 I was told on the phone.

Incredibly expensive and unsatisfactory.
Skrevet 7. oktober 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Bobbyfarrell
Barnet, UK694 bidrag
jun. 2018 • Alene
Visited for a full body massage after playing golf.
The ambiance of the room was excellent as was the massage. The lady asked for my pain tolerance before she started. Worth every penny. Will return very soon.
Skrevet 15. august 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

ottersEM
London, UK7 bidrag
aug. 2018
I got nail extensions done at the salon. My experience was okay but the end product of the service was poor. My nail extensions were wonky and uneven with some lumps in them. Very disappointed as it cost me £50.

The whole time I was there the lady at reception and Helen were discussing across the room about staff who are unreliable and trying to contact other members of staff who are not picking up there phones. They also were discussing very loudly about interviewing potential staff, one of whom hasn’t practised beauty since 2012!

I will not be returning.

Skrevet 10. august 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Foragerdom
Barnet, UK15 bidrag
jul. 2018 • Alene
Having had pedicures and manicures here in the past I popped in yesterday to see if there was any possibility of a pedi. Unfortunately the reception I got was unfriendly to say the least. Over the course of the next half hour I was treated to sneering and sarcasm. Not acceptable. I will not be going back despite having previous nice experiences there when I've had manicures, pedicures and massages.
Skrevet 14. juli 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

908hlld
Greater London, UK1 bidrag
mai 2018 • Familie
A few days in advance I booked an appointment for ear piercing for my daughters 11th birthday - 10.30 on a Saturday morning. We arrived a bit early (she was very excited) and was told by the lady at the desk (who was lovely) that Hellen was running a bit late as she had let someone in before us. After 15 mins I asked what was the hold up? The lady went in to check and said it wouldn't be long. After 30 mins of twiddling our thumbs and my daughter getting more and more nervous I asked again what the hold up was? Again the lady went to check and I was told this time that the treatment was taking longer than expected and would be a further 15 mins. By this time my daughter was getting quite anxious so I thought it would be better to leave for 15 mins and come back when the therapist would (hopefully!) be ready. We came back at 11.15 on the dot (our appointment was at 10.30 remember) and she still wasn't ready. After another 10 minutes (which is an age for a nervous child who had already been kept waiting for 3/4 hour) Hellen eventually came out. She was not apologetic in the slightest. I am a very fair person and if she had come out saying "I'm sorry things didn't work out as planned this morning" or "I'm sorry, have a discount for being kept waiting" or something like that then I'd have been fine and understanding. As it was she came over, zero eye contact, prickly demeanour and said nothing. So I said, fairly pleasantly " what happened this morning?" Nothing, just some vague mutterings. If it had been down to me I would have left there and then but my daughter was very excited so I couldn't make the fuss I wanted to because I didn't want to spoil the whole experience for her. Hellen proceeded to pierce my daughters ears in a rushed manner, actually having the cheek to appear annoyed with me for questioning her! So again I tried to broach the subject and pointed out it was very poor practice to keep a child waiting nearly an hour for an appointment that was booked and also that it was a bad procedure for her to have to be waiting so long to have done! Just as we left we FINALLY got a muttered "sorry" said in a very grudging manner from Hellen. I will not be going here again.
Skrevet 5. juni 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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