Discova Americas
Discova Americas
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4.5
2 587 anmeldelser
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Annmarie S
1 bidrag
jul. 2024 • Familie
Jaqueline from discova refused to help me , My husband and daughter . We had a booked pick up from the airport to our hotel finest playa mujeres. I showed her the confirmation and she told us she had no room for us and to take a taxi . The wedding planner wanted to speak with her and she refused . Awful service and I will never use them again. We were a party of 80 people who booked with them and multiple people had issue's. The taxi was 140 dollars to the hotel which my travel agent refunded but we wanted the safety of having a planned pickup and drop off .
Skrevet 22. juli 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Teresa
Florida3 bidrag
jul. 2024 • Venner
The service was excellent from the phonecall to set up transportation from and to the airport to the time we were dropped of to return.
Skrevet 2. juli 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Carly P
Harrisburg, PA6 bidrag
mai 2024 • Par
This was the BEST excursion i've ever done in the Cancun/Riviera Maya area. Transportation was on time and smooth. All tour guides and drivers were super friendly and accommodating. My fiance and I absolutely loved the zip lining! After zip lining, we explored several cenotes. They gave us information on the cenotes as well as plenty of time to enjoy! There were all types of activities to enjoy in the different cenotes like, snorkeling, more zip lining, and diving! After all the activities, we were provided an authentic Mexican lunch. This is a great day trip for families or couples. We totally recommend this excursion for those stay in the Cancun/Riviera Maya/Tulum areas!
Skrevet 24. mai 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello T5789ETcarlyp
We sincerely appreciate your glowing review! It's fantastic to hear that you had such a memorable experience with our Discovaexcursion in the Cancun/Riviera Maya area. Punctual and smooth transportation, friendly and accommodating guides, and a range of enjoyable activities are all aspects we take pride in. We're delighted that you and your fiancé loved the zip lining and cenote exploration, and that our team could provide you with valuable information and ample time to enjoy each activity. Thank you for recommending our excursion to other travelers. We look forward to welcoming you back for more adventures in the future.
Skrevet 3. juni 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Shane
3 bidrag
mai 2024 • Venner
We used Discova for all of our transportation needs around Cancun and the Riviera Maya. Their team was incredible, and we would highly recommend!
Skrevet 18. mai 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello Shanem512
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had an incredible experience with our team for all your transportation needs around Cancun and the Riviera Maya.
Your high recommendation means a lot to us. We look forward to serving you again on your next visit. Safe travels, and thank you for choosing Discova!
Skrevet 20. mai 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
LoudWritr
Wanaque, New Jersey62 bidrag
mai 2024 • Par
We have used Discova for our airport transfers many times, and have always had an easy, pleasant, comfortable experience. This trip was no exception. Our driver from the airport (Cancun) to our resort (Playa Mujeres) was Daniel. Daniel was professional, friendly, and conversant. His car was immaculately clean. We conversed in Spanish for a bit as I wanted to use my budding Spanish skills. He was patient and our conversation was fun.
Our driver for our return trip from the resort back to the airport was Gamboa. Gamboa was also terrific. He was conversant and funny. We had pleasant conversation and quite a few laughs en route to our destination. His car, too, was beautiful, spotless, and well maintained. (His car was about a year old and he shared that he had quite a bit of mileage on it, but it looked like it just rolled out of a show room.) Gamboa also indulged my desire to chat in Spanish with patience and interest, though we reverted to English so that my husband could be part of the conversation.
Both gentleman were terrific and we'd love to have the pleasure of encountering them again on our next visit to the Cancun area of Mexico. Highly recommend these drivers and this company!
Our driver for our return trip from the resort back to the airport was Gamboa. Gamboa was also terrific. He was conversant and funny. We had pleasant conversation and quite a few laughs en route to our destination. His car, too, was beautiful, spotless, and well maintained. (His car was about a year old and he shared that he had quite a bit of mileage on it, but it looked like it just rolled out of a show room.) Gamboa also indulged my desire to chat in Spanish with patience and interest, though we reverted to English so that my husband could be part of the conversation.
Both gentleman were terrific and we'd love to have the pleasure of encountering them again on our next visit to the Cancun area of Mexico. Highly recommend these drivers and this company!
Skrevet 17. mai 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello LoudWritr
Thank you for sharing your wonderful experience with Discova!
We appreciate your recognition and support. We’ll make sure to pass along your compliments to both Daniel and Gamboa.
We can’t wait to welcome you back on your next visit! Safe travels :)
Skrevet 20. mai 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Angel A
Panama by, Panama6 bidrag
mai 2024 • Familie
Excellent service, very attentive, friendly and organized. Very good breakfast, drinks and the fact that they helped us with umbrellas was a very good plus.
Spectacular experience.
Spectacular experience.
Skrevet 15. mai 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Cassandra M
1 bidrag
apr. 2024 • Venner
I absolutely loved this tour. I am not huge on history but when visiting Cancun knew I had to make a trip to see the ruins. This was the perfect trip for doing that because the tour guides were amazing. Discova was available at my hotel and the booking / information was so easy to navigate! It made me feel so comfortable because I knew I wanted to do a cultural tour but was not sure which to pick or how to go about it. I wanted something that would be historical but also a great mix of things. This is the perfect tour for that!
The crew on board, Alberto, Raul, Bart, and I know I’m forgetting our last travel guides name from that day it was only their second time all working together as a team and they were WONDERFUL! They were extremely funny and absolutely knew how to keep people entertained. They also were so knowledgeable about everything on the tour, and I really appreciate that they went the extra mile to ensure that we had the best tour of the ruins. You can tell how much they love their jobs by the way they speak about the culture and ruins. them being so excited definitely keeps you entertained. They also are so helpful and caring to ensure that everyone has the best possible time they can. Teaching you the language, the people, and tips on how to ensure you stay safe or don’t get scammed!
The tour is Also, very, very well put together. You get an amazing day of culture and see so much in such a small time frame, but feel like you were able to do everything at the same time. After the ruins, there is a buffet which even those working at our hotel Would be amazing followed by time to cool off in the most beautiful cenote I’ve ever seen And much needed time to cool off and a short little trip for the final embrace of Mexican culture.
When we came back to the hotel, the next day, we had talked to others at our resort about the same tour and so many of them said they had gone on it at some point when in Cancun and had the same to say!
So if you’re looking for a great way to spend your day immersed in culture I would recommend this tour and definitely ask for this crew!!
The crew on board, Alberto, Raul, Bart, and I know I’m forgetting our last travel guides name from that day it was only their second time all working together as a team and they were WONDERFUL! They were extremely funny and absolutely knew how to keep people entertained. They also were so knowledgeable about everything on the tour, and I really appreciate that they went the extra mile to ensure that we had the best tour of the ruins. You can tell how much they love their jobs by the way they speak about the culture and ruins. them being so excited definitely keeps you entertained. They also are so helpful and caring to ensure that everyone has the best possible time they can. Teaching you the language, the people, and tips on how to ensure you stay safe or don’t get scammed!
The tour is Also, very, very well put together. You get an amazing day of culture and see so much in such a small time frame, but feel like you were able to do everything at the same time. After the ruins, there is a buffet which even those working at our hotel Would be amazing followed by time to cool off in the most beautiful cenote I’ve ever seen And much needed time to cool off and a short little trip for the final embrace of Mexican culture.
When we came back to the hotel, the next day, we had talked to others at our resort about the same tour and so many of them said they had gone on it at some point when in Cancun and had the same to say!
So if you’re looking for a great way to spend your day immersed in culture I would recommend this tour and definitely ask for this crew!!
Skrevet 24. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello H8963WRcassandram
It sounds like you had an absolutely amazing experience with Discova!
All our crew are rock stars! Going above and beyond for your Cenote and Mayan Cuisine Guided Tour.
We truly appreciate your recommendation and are thrilled to hear that others at your resort had equally fantastic experiences with us. It's always rewarding to know that our guests leave with unforgettable memories.
We couldn't be happier!! We hope to have the pleasure of welcoming you back for another unforgettable experience in the future!
Skrevet 29. april 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Anna Friedhoff
Portland, OR4 bidrag
apr. 2024 • Familie
Do not book this company, especially not for round trip service! We had some flight complications, and we needed to just our return transfer to the airport. We paid for the luxury service. This company refused to help and then refused to issue a refund. Their e-mail to me mistated the facts. This company is not honest, not flexible, and should never be used!
Skrevet 21. april 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello Annafriedhoff
We are sorry to hear that your recent travel experience did not meet your expectations. Delivering outstanding customer experiences is important to us, and we apologize for any inconvenience you may have encountered. Your feedback is crucial in helping us identify areas for improvement, and we appreciate you bringing this to our attention. We would like to understand more about the issues you faced and find a suitable solution.
Please contact us at support.americas@discova.com and include your booking reference so that we can address your concerns directly. We remain committed to providing exceptional travel experiences and hope for the opportunity to make it right, ensuring a 5-star experience for you in the future.
Skrevet 29. april 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
KLL9
Miami Beach, FL5 bidrag
mar. 2024 • Familie
We used Discova for a private shuttle from the airport to the Hilton in Playa Del Carmen and then we had the shuttle booked for our return trip to the airport a week later. Too bad the shuttle never showed up. Scheduled to get us at 8:25 am. At just before 9:00 am I went to the desk to ask them where our shuttle was (after the bell boys had already called them once). They called the driver and claimed he was minutes away. A half hour later the shuttle driver had not arrived to pick us up yet. So thanks to the Hilton employees at the door we got a taxi!! Let’s not forget our transport was prepaid for!! So instead we had a private taxi ride, which cost us less than what the non existent shuttle service charged us. We made it to the airport in time thankfully. Fast forward a day. We have called the Hilton and were told we would need to wait for them to confirm our driver never showed up to get us. Then another 7-10 days before we might see a refund! This is not what I would have expected from a resort like this. And mind you the booking is under a DIAMOND Hilton member! #shuttlescostmore #noshow #waitingforhiltontostepup
Skrevet 15. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello KLL9
We are sorry to hear that your recent travel experience did not meet your expectations. Delivering outstanding customer experiences is important to us, and we apologize for any inconvenience you may have encountered. Your feedback is crucial in helping us identify areas for improvement, and we appreciate you bringing this to our attention. We would like to understand more about the issues you faced and find a suitable solution.
Please contact our customer service team at hello@discova.com and include your booking reference so that we can address your concerns directly. We remain committed to providing exceptional travel experiences and hope for the opportunity to make it right, ensuring a 5-star experience for you in the future.
Skrevet 25. mars 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
laurasW6098YJ
Washington DC, DC21 bidrag
des. 2023 • Par
We used Discova to book transport from Playa del Carmen to Cancun for a “luxury” catamaran trip. What a disaster.
On the way there, we were the last to be picked up in a completely full 18 person van. My partner and I were separated: he in the front, and I was shoved in the very back in a seat that barely fit an average adult female, pressed up against another family. They then proceeded to get car sick around me. (No bags available from the driver.)
At least this driver was safe and efficient.
On the way back we should’ve known not to get on the shuttle because the guy was 15min late and proceeded to drive 5 mph, stalling out the van occasionally and having to restart it. He had no gps and barely knew where to go. Once I realized he was circling blocks we had to step in to help. We wasted 30 min circling Cancun in building traffic for one hotel drop off…. 1.5 hours later we finally made it to playa del Carmen where we had to guide him block by block to the hotel he said he knew how to get to but was driving further away from. When we asked him to take us to Hilton, he stopped at a gas station and said, you want to buy something?
We had to take our phone with us so I have no idea if the last family on the van ever made it home. The driver refused to admit he was lost and told us it was his first day. He needs more training or to be fired.
Discova: this was the 12/22 “luxury” catamaran trip.
The funniest part was, my partner had my engagement ring in his pocket the whole time thinking he might propose at the island. The transport set a bad tone for the day and made me feel sick, so he waited till the next morning to propose. At least it’s now a funny story how bad this experience was.
On the way there, we were the last to be picked up in a completely full 18 person van. My partner and I were separated: he in the front, and I was shoved in the very back in a seat that barely fit an average adult female, pressed up against another family. They then proceeded to get car sick around me. (No bags available from the driver.)
At least this driver was safe and efficient.
On the way back we should’ve known not to get on the shuttle because the guy was 15min late and proceeded to drive 5 mph, stalling out the van occasionally and having to restart it. He had no gps and barely knew where to go. Once I realized he was circling blocks we had to step in to help. We wasted 30 min circling Cancun in building traffic for one hotel drop off…. 1.5 hours later we finally made it to playa del Carmen where we had to guide him block by block to the hotel he said he knew how to get to but was driving further away from. When we asked him to take us to Hilton, he stopped at a gas station and said, you want to buy something?
We had to take our phone with us so I have no idea if the last family on the van ever made it home. The driver refused to admit he was lost and told us it was his first day. He needs more training or to be fired.
Discova: this was the 12/22 “luxury” catamaran trip.
The funniest part was, my partner had my engagement ring in his pocket the whole time thinking he might propose at the island. The transport set a bad tone for the day and made me feel sick, so he waited till the next morning to propose. At least it’s now a funny story how bad this experience was.
Skrevet 27. desember 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello Laura! We are genuinely sorry to learn about the inconvenience you encountered during your transfer experience to the tour. Your feedback holds great importance for us. To better understand your experience, could you please reach out to us at hello@discova.com? Sharing more details about your reservation will provide valuable insights that will aid us in investigating and rectifying these issues, ensuring they do not recur in the future. Your input is highly appreciated.
Skrevet 12. januar 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Hola! Quería saber si tienen traslados desde el aeropuerto de cancun hasta el hotel ocean riviera paradise en playa del carmen. Lo busque en el sitio web pero no encontramos este hotel. En ese caso que costo tiene el traslado redondo? gracias
Skrevet 21. oktober 2018
Hola, Buenas trades.
Nuestras unidades recorren toda la Riviera Maya, estamos revisando ahora mismo con nuestro equipo de desarrollo de la página web el porque este hotel no se encuentra en el listado.
El costo de este transfer es de $22.5 USD por persona o el equivalente en pesos $420 pesos por persona.
Saludos
Skrevet 28. oktober 2018
Hello do you offer pick up for your excursions from Sensimar El Dorado seaside suites Riviera maya? - travelling in march thank you
Skrevet 2. oktober 2018
Sorry Kelly, for a long time in taking your question, yes we do offer excursions that pick you up at Dorado Seaside Suites.
Best
Skrevet 28. oktober 2018
Hola, el mes próximo estaré viajando a Ciudad De México, quisiera saber si ofrecen algunos paquetes de tours y precios.
Skrevet 13. august 2018
Buenas tardes, Christian.
Efectivamente ofrecemos servicios en ciudd de México, por favor, contáctanos al correo reservations@olympus-tours com y con mucho gusto te ofreceremos las opciones que mejor se ajusten a tus planes.
Saludos cordiales
Skrevet 14. august 2018
Do you offer excursions out of Riviera Maya Breathless?
Skrevet 10. juli 2018
Good morning, yes we do offer excursions from Breathless, please visit our website and give us a call to our toll-free number, also you can send us a private message here.
Skrevet 10. juli 2018
Hola para el próximo mes viajamos a Ciudad de Mexico quisieramos saber si brindan algún tour a Teotihuacan o Xochimilco. Saludos
Skrevet 3. juli 2018
Hola, buenas tardes.
Con mucho gusto ponemos a su disposición nuestros servicios en CDMX, porfavor contactenos por mensaje privado para poder ofrecerle las opciones que tenemos para el destino en elq ue usted esta interesado.
Saludos Cordiales
Skrevet 3. juli 2018
we plan to be in Cancun next week, i believe it will be raining will you still be having this tour?
Skrevet 16. mai 2018
Good morning,
We are sorry for the late response. Could you help us know the name of the tour?
Warmest regards
Skrevet 19. mai 2018
Good morning Janet,
We are truly sorry for the late response. We do offer that service, but, we are not sure if your experience was with us, we have sent a private message to try to give a follow up to your question.
Best Regards
Skrevet 20. mai 2018
Looking for transfer for party of 4 from cozumel airport to secrets aura resort
Skrevet 10. mars 2018
Quero elogiar o guia Ricardo Villa Lobos da Olympus Tours. Excelente profissional.Mto atencioso. Quero elogiar tb Daniel q vende os passeios aqui no hotel Riu Cancun e todos os motoristas dos ônibus e vans.
Skrevet 8. februar 2018
We have booked airport pickup to Grand Oasis Palm resort with Olympus. I am wondering if this is a shared shuttle or or private transfer...... Also how long is this ride.....
Skrevet 26. januar 2018
Thank you for contacting us. We found a reservation with your name, it is for shared transportation from February 11th to the 17th staying at Grand Oasis Palm. We will be pleased to take care of your transfers.
Skrevet 3. februar 2018
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