Xoximilco Cancun by Xcaret
Xoximilco Cancun by Xcaret
4.5
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4.5
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Diana H
6 bidrag
jan. 2025 • Familie
El día 13 de enero del presente año (Hoy) tenía mi tour al parque xoximilco, con la reserva bajo el nombre de Betza Hernández, nuestro pick up fue en plaza las perlas a las 5:20. Llegamos a tiempo y cuando estábamos ahí el guía Brayan Matos (ese nombre nos dio) nos abordó con la foto del cupón que le entregamos nos dio brazaletes, desde el inicio con una actitud rara hacia nosotros, nada amable, ya en camino a el parque nos dice que nuestro cupón no era válido que debíamos bajarnos, no entendía nada por qué la persona que me vendió el tour me dijo que todo estaba correcto, súper grosero nos pidió bajar del camión o pagar nuevamente el parque lo cual era ilogico porque ya estaba liquidado,en el medio de la carretera aproximadamente a las 6:02 (lo recuerdo por que le estaba escribiendo al que me vendió el tour anexo evidencia ). Nos dejó solas en la calle y nos quitó los brazaletes, es una locura como nos pueden dejar así en la calle, ni siquiera dejarnos en donde nos recogió en un lugar llamando la coca de echo el nos iba a dejar mas lejos pero el conductor nos tuvo piedad y le dijo al guia que pidiera autorizacion para bajarnos EN LA COCA, aparte en un lugar muy poco seguro minutos antes de que se metiera el sol,No entiendo como pudo dejarnos a dos mujeres solas en la calle, con nada de seguridad, con peligro de que cualquier cosa pudiera pasar! Necesito que resuelvan esto, Pido por favor a grupo Xcaret que tome cartas sobre el asunto porque aparte del peligro en el que nos puso, nos sentimos completamente humilladas,tendré que buscar la manera legal de proceder!
Lo peor de todo es que al reporter esto con la agencia el guia dijo que NOSOTRAS DECIDIMOS BAJARNOS, diganme ustedes como porque voy a querer bajarme de un tour que ya pague es completamente ilogico, revisen sus camaras por favor porque jamás nos había pasado esto en ningún parque de xcaret que hemos visitado anexamos. El cupon que le mostramos, conversación con la agencia y las mentiras que el chico dijo. Puebas de todo
Lo peor de todo es que al reporter esto con la agencia el guia dijo que NOSOTRAS DECIDIMOS BAJARNOS, diganme ustedes como porque voy a querer bajarme de un tour que ya pague es completamente ilogico, revisen sus camaras por favor porque jamás nos había pasado esto en ningún parque de xcaret que hemos visitado anexamos. El cupon que le mostramos, conversación con la agencia y las mentiras que el chico dijo. Puebas de todo
Skrevet 13. januar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Estimada Diana,
Gracias por compartir su reseña con nosotros. Hemos recibido sus mensajes y nos gustaría compartir que en Grupo Xcaret valoramos profundamente el servicio al cliente con alegría e integridad; pilares fundamentales de nuestros valores como empresa. Lamentamos sinceramente la situación que menciona, así como el impacto que tuvo en su experiencia. Estamos comprometidos a dar seguimiento al tema con base en los detalles que nos ha compartido a través de nuestra cuenta oficial de Servicio al Cliente.
Agradecemos su paciencia durante este proceso y nos mantenemos a su disposición por medio de nuestros canales de atención directamente para atender cualquier duda o comentario adicional.
Cordialmente,
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 14. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Lucy R
Guadalajara, Mexico3 bidrag
jan. 2025 • Familie
Es una experiencia imperdible en CANCUN, musica mexicana, comida mexicana, bebida y ambiente mexicano.
Lo tienes que conocer.
Lo tienes que conocer.
Skrevet 13. januar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Apreciable Lucy.
¡Muchas gracias por visitar Xoximilco!
Nos llena de alegría saber que considere nuestro parque como un lugar ideal para celebrar su cumpleaños con amigos y familiares. En Xoximilco Cancún donde la fiesta nunca termina, es un tributo a las tradiciones, cultura y folclor de México, celebrando con bailes, música y divertidos juegos a bordo de nuestras coloridas trajineras. Es gratificante leer que su visita cumplió con sus expectativas.
Esperamos que nos visite pronto y le invitamos a que conozca nuestros otros parques o tours de Grupo Xcaret como Xenses, Xichén o Xenotes, los cuales se pueden adaptar a sus preferencias. Para mayor información, contacte nuestro centro de atención telefónica. Será un placer asistirle.
Saludos cordiales.
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 14. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Brenda Ramirez
3 bidrag
I come every year to Cancun and this is my must... I love this experience, super fun and super safe... I love xoximilco
Skrevet 10. januar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Estimada Brenda.
¡Muchas gracias por visitar Xoximilco!
Nos alegra tenerle de vuelta en nuestra divertida fiesta mexicana flotante y leer que amó la experiencia que le otorgamos. Apreciamos sus amables comentarios, ya que, nos motivan a seguir brindando momentos inolvidables a cada uno de nuestros visitantes.
Esperamos que nos visite pronto y le invitamos a que conozca nuestros otros parques o tours de Grupo Xcaret como Xenses, Xichén o Xenotes, los cuales se pueden adaptar a sus preferencias. Para mayor información, contacte nuestro centro de atención telefónica. Será un placer asistirle.
Saludos cordiales.
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 10. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
yannrl
Servian, Frankrike12 bidrag
jan. 2025 • Par
Unique experience in Xoximilco, great animator and musicians!
It's a must do if you visit Cancun, as well as the XCaret Park
It's a must do if you visit Cancun, as well as the XCaret Park
Skrevet 6. januar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear Yannrl,
Thank you so much for visiting Xoximilco Cancún!
It’s a pleasure to read your message, and we are thrilled to hear you had a unique experience in our Mexican floating party. We are happy to read that the service of the animator and musicians met your expectations. We appreciate your excellent rating, and we hope to see you again for another unforgettable fiesta.
Cordially,
Brenda H.
Grupo Xcaret – Customer Service.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 7. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Jorge Enrique P
Bogota6 bidrag
des. 2024 • Par
The environment, landscape, music, dances, kindness of all staff was great. The food and drinks are very good. Music in general wonderful.
Skrevet 6. januar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear Jorge,
Thank you so much for visiting Xoximilco Cancún!
We appreciate the time you took to leave us such an amazing review, and we are glad to hear that you enjoyed the live music and the delicious food. We are also gratified to read that the attitude of our attentive staff stood out, and you were able to live one of our main values, the joy of serving. We appreciate your kind comments, as they motivate us to keep providing unforgettable experiences to all our visitors.
It would be great to have you back soon in this or at any other park of Grupo Xcaret, such as Xenotes and Xenses. There is a park for every different taste, which can be adapted to your preferences. You can visit our official website for more information.
Kind regards.
Brenda H.
Grupo Xcaret – Customer Service.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 7. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Richard
217 bidrag
jun. 2024 • Par
I had an incredible time at Xoximilco! The vibrant atmosphere, live music, and delicious food made for an unforgettable experience. Floating down the canals on a colorful trajinera while enjoying unlimited drinks and traditional Mexican dishes was a blast. The staff was friendly and made sure everyone was having a great time. Whether you're celebrating a special occasion or just looking for a fun night out, Xoximilco is a must-visit in Cancun. Highly recommend!
Skrevet 2. januar 2025
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear Richard,
Thank you so much for visiting Xoximilco Cancún!
We are thrilled to read you had an incredible time at our Mexican floating party. We would like to mention, as a company our mission is to make the planet happier by spreading our great love for Mexico. Having said that, we are glad to read that you enjoyed the live music, delicious food, and amazing service from our staff. We appreciate your kind comments, as they motivate us to keep providing unforgettable experiences to all our visitors.
It would be great to have you back soon in this or at any other park of Grupo Xcaret, such as Xenotes and Xenses. There is a park for every different taste, which can be adapted to your preferences. You can visit our official website for more information.
Kind regards.
Brenda H.
Grupo Xcaret – Customer Service.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 4. januar 2025
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
David S
4 bidrag
des. 2024 • Familie
Come hungrily and ready to dance. the animators do a good job of entertainment and time just yields.
Skrevet 30. desember 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Apreciable David.
¡Muchas gracias por visitar Xoximilco!
Estamos encantados de leer su reseña y nos gustaría compartir que, en Grupo Xcaret nuestra misión es hacer más feliz al planeta contagiando nuestro gran amor por México. Trabajamos día a día para lograr nuestra misión en cada experiencia y actividad que ofrecemos. Nos alegra saber que lo hemos conseguido a través de nuestra fiesta mexicana flotante.
Esperamos que nos visite pronto y le invitamos a que conozca nuestros otros parques enfocados a la aventura como Xplor y Xplor Fuego. Para mayor información, contacte nuestro centro de atención telefónica. Será un placer asistirle.
Saludos cordiales.
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 31. desember 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Annie R
Fremont, CA3 bidrag
des. 2024 • Par
What a unique and wonderful experience! Highly recommend if in the Cancun area. Entertainment was great and our host was awesome, he really made everything fun. Felt like one big family!
Food was not the greatest, would recommend maybe eating something before. Alcohol options are limited but they do have basic tequila, whiskey etc.
You are on a boat, so if you get sea sick I’d suggest taking some medicine beforehand because even though it’s not super rocky there is still the motion of being on the water for a few hours.
All in all besides the above cons, would encourage anyone visiting the area not to miss out!
Food was not the greatest, would recommend maybe eating something before. Alcohol options are limited but they do have basic tequila, whiskey etc.
You are on a boat, so if you get sea sick I’d suggest taking some medicine beforehand because even though it’s not super rocky there is still the motion of being on the water for a few hours.
All in all besides the above cons, would encourage anyone visiting the area not to miss out!
Skrevet 16. desember 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear Annie,
Thank you so much for visiting Xoximilco Cancún!
We appreciate the time you took to leave us your review, and it's great to hear that you enjoyed our Mexican floating party. Also is gratifying to read that our staff service. We take into consideration all your kind comments as they help us to keep working on the improvement of our service to provide unforgettable experiences.
We'd love to have you back in this or at any other park of Grupo Xcaret, such as Xel-Há and Xenotes. For more information, contact our Call Center.
Cordially,
Brenda H.
Grupo Xcaret – Customer Service.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 17. desember 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Camila M
2 bidrag
des. 2024 • Venner
We got THE WORST ANIMATOR. I approached him to ask a question before starting the tour and he had an extremely rude and sarcastic attitude and I told him that it was terrible taste to respond like this. The whole tour was apathetic, with no enthusiasm for his work and I still told him before finishing the tour that I would report it and he even laughed at me. People like him shouldn't work here, it made my experience with friends boring and uncomfortable. His name is IVAN. If they go I hope they do not touch the bad luck that he touches them since when hiring the package with round transport we had to be with him all the time. Bad experience because of you.
Skrevet 15. desember 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Estimada Camila.
Apreciamos el tiempo que se tomó para compartir su mensaje con nosotros
Para nosotros la opinión de cada uno de nuestros visitantes es muy valiosa. Le mencionamos que en Grupo Xcaret el servicio y respeto hacia nuestros visitantes son fundamentales y forman parte de nuestros valores. La calidad y calidez deben caracterizar a nuestro personal, por lo que leemos con asombro su reporte y lamentamos si no se percibió nuestra alegría por servir. Tenga por seguro que sus comentarios no pasaran desapercibido y serán canalizados a las áreas correspondientes con el fin de reforzar las habilidades de servicio al cliente de todo el personal.
Saludos cordiales.
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
Skrevet 17. desember 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
ibrahima M
7 bidrag
des. 2024 • Venner
A beautiful and simple site but with a crazy view I recommend you with friends or family we can spend a cool holiday
Skrevet 12. desember 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Dear ibrahima.
Thank you so much for visiting Xoximilco Cancun!
It's great to read your comments and we appreciate your excellent rating which motivates us to continue providing unique and unforgettable experiences to each of our visitors. We hope to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xenses, Xenotes, and Xplor. For more information, consult our official website.
Kind regards.
Brenda H.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
Skrevet 14. desember 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Brenda H
Cancun, Mexico
Estimada Carolina,
Gracias por contactarnos.
Le informamos con mucho gusto que Xoximilco es un parque donde toda la familia está invitada. No obstante, es importante tomar en consideración que es un ambiente de fiesta, por lo que la edad mínima recomendada es de 5 años.
Le invitamos a comunicarse a nuestro Centro de Atención Telefónica, donde nuestros asesores siempre estarán en la mejor disposición de ofrecerle asistencia personalizada, así como brindarle las mejores promociones y descuentos para sus próximas visitas. ¡Será un placer asistirle!
Saludos cordiales.
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - Colombia: 01-800-952-0705
Skrevet 3. desember 2024
Hi, my wife has Celiac Disease, meaning she she gets very ill if she eats anything that contains gluten (wheat, barley, rye, triticale).
Are there any food options on the menu that are gluten free? Is there a way to make sure her food is completely free from gluten?
Skrevet 15. juni 2024
Brenda H
Cancun, Mexico
Hello Miguel.
Thank you for contacting us.
We would like to share that we do have a gluten-free tasting dinner. This request can be made at the park with our Visitors Service Team.
If you have additional comments or doubts, please don't hesitate to contact our Call Center or official website. It will be a pleasure to assist you.
Kind regards.
Brenda H.
Grupo Xcaret – Customer Service.
USA & Canada: 855 326 0682
England: 800 04 89 203
Skrevet 15. juni 2024
If someone only drinks beer, can they reasonably have a good time on this trip and not be pressured into taking shots? Thanks!
Skrevet 17. april 2024
Jose P
Benito Juarez Municipality, Mexico
Hello Katie,
Thank you for contacting us!
At Xoximilco, party is for everyone. With family, friends, your significant other or by yourself, the atmosphere is set for everyone who wants to spend a great night. We make sure that according to the type of party you want to have, you will be surrounded by people who want to have fun in the same way as you. Regardless of whether your party plan is casual, as a couple or as a family, Xoximilco Cancun always has the right ambiance for you to have the most fun.
Cordially,
José P.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
Skrevet 9. juni 2024
Do they have shuttle pick up from Playa Del Carmen as well? Or just Cancun?
Skrevet 15. september 2022
We concider going on this trip with Xoximilco cancun. Seems very fun. I was wondering if we select transport.. does the transport pick us up at the hotel? We stay at Emporio, zona hotelera.
Skrevet 4. august 2022
We are planning on doing Xoximilco. We are staying at Xcaret and it says we get picked up at 3:20. Does anyone know why we get picked up so early if it's only a 45 minute trip? I'm curious as to how we are going to pass the time once we gat there.
Skrevet 24. juli 2022
Hello Meg,
Thank you so much for contacting us!
We'd like to comment to you that guests of the Xcaret Hotel have a preferential schedule to enter the park. We recommend contacting by email to Guest Service for further information or requests since they have a different logistics than the park.
You can also call us at the following numbers:
-Mexico: 01800 009 7567
-UK: 800 02 94 608
-USA: 1 844 795 4525
-Canada: 1 844 834 0153
Kind regards.
Daniel G.
Grupo Xcaret – Customer Service.
Skrevet 25. juli 2022
We are planning on staying at Hotel Xcaret so Xoxomilco would be free to us. Our family does not drink. Would we still enjoy Xoxomilco?
Skrevet 1. mars 2021
Yes, you would be able to enjoy it any ways. There are mostly like little games that they do on the xoximilco, whoever loses usually get to drink a shot but if you don’t drink you have other options like dancing or grito mexicano. Yet there are many other things to enjoy there, like the music, the food, and the dessert.
Skrevet 1. mars 2021
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