Roam Public Transit Service
Roam Public Transit Service
Roam Public Transit Service
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4.5
613 anmeldelser
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Bert vd
Mechelen, Belgia1 bidrag
sep. 2023 • Par
Had to wait more than 3 hours in the cold to get on a bus since the one at 18:05 was full. No communication, rude service. Don’t take this bus service!
Skrevet 21. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Robin N
Houston88 bidrag
sep. 2023 • Par
Four of us recently used the ROAM transportation to get from Banff to Lake Louise. It was so easy to book the tickets on-line and it all was a very smooth process. We bought the super pass so that we could go to both Lake Louise and Moraine Lake. No problems at all and reasonably priced!!
Skrevet 21. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello RobinN798, we are very glad to hear you had a great experience with Roam Transit! We do recommend a reservation for our service to Lake Louise, as it's a highly sought after location to visit. Reservations can be made through our website, and during the summer months when Moraine Lake Road is open, the Super Pass includes The Parks Canada Lake Connector Shuttle between Lake Louise Lakeshore and Moraine Lake.
We hope to welcome you on our services again in the future.
Skrevet 30. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
todareistodo
Winsford, UK515 bidrag
sep. 2023 • Par
When checking into the Rimrock hotel we were given tickets to use the roam network around Banff absolutely brilliant service drivers were really pleasant and help buses were clean and most if not all were 100% electric
Skrevet 18. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello todareistodo.
There are a number of hotels in Banff that offer their guests free transit passes for local routes (1, 2, 4, & 6), we are glad to hear you took advantage of this!
We are very proud that a third of our buses are electric, you'll often see them on the Banff Local routes.
We hope to welcome you again in the future.
Skrevet 23. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Joelann I
4 bidrag
sep. 2023 • Venner
I had a great time avoiding the crowds and taking Roam from Canmore to Banff. Did need a couple of apps to get all the info though.
Skrevet 11. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello Joelann I.
Thank you for taking the time to leave us a review and we are glad you had a 5-star experience with us!
Our route 3 service is a daily, year round bus between Banff and Canmore. You can use the Token Transit app to purchase all of your tickets (keep in mind you do need cell service to use this on the bus) and our website has all schedules, fare information as well as the live bus tracker.
We hope to welcome you onboard again in the future!
Skrevet 23. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Vanya P
1 bidrag
jun. 2023 • Familie
Roam is great for individuals that are white. If you are not white, be prepared for a racist and downright derogatory experience. He likely lied about his name to us, but you are in for an unfortunate time if you have to deal with Phil. He will actively force white individuals to cut you in line so you get bad spots (if any) on the transit service, but the second you try to describe what's going on and argue for your spot back, he will start screaming at you in an incredibly unprofessional manner, while accusing you of making a scene. We were advocating for ourselves and our rights.
I am unsure of the regulations regarding discrimination on the basis of a protected class in Canada, especially in the cases of public vs. private transit systems. This is not a threat, as there is nothing I can do now - I am simply venting my frustrations at the customer service.
Incredibly thankful for the United States. Didn't realize how good we have it.
I am unsure of the regulations regarding discrimination on the basis of a protected class in Canada, especially in the cases of public vs. private transit systems. This is not a threat, as there is nothing I can do now - I am simply venting my frustrations at the customer service.
Incredibly thankful for the United States. Didn't realize how good we have it.
Skrevet 3. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello 37vanyap. We are incredibly sorry to hear you had a negative experience with Roam.
Would you mind reaching out to our Customer Service team at info@roamtransit.com with some additional details: specific date, time and location so that we can follow-up regarding your concerns? This additional information will help us determine exactly who was driving the bus, and this would be investigated immediately.
We hope you enjoyed the rest of your time in the Bow Valley and we hope to hear from you soon.
Skrevet 23. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
ayalasibanda
Greater London, UK412 bidrag
aug. 2023 • Familie
We hired a car but after reading thr parking issues at Lake Louise, we got the Roan there and the shuttle to Morraine Lake.
It was easy and free WiFi was available
1 route had issues so bus was delayed but we were eventually on our way.
It was easy and free WiFi was available
1 route had issues so bus was delayed but we were eventually on our way.
Skrevet 27. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello ayalajacobs.
We are happy to hear you had a positive experience with Roam Transit!
Lake Louise is an incredibly popular location so parking is very limited, and Moraine Lake Road is closed to public vehicles now meaning you can only access Moraine with public transit or a private tour/shuttle company.
We do always recommend reservations for our Lake Louise and Moraine services, these can be made on our website. Our Super Pass tickets are unlimited day passes on all Roam Transit services, and include the Parks Canada Lake Connector Shuttle service between Lake Louise Lakeshore and Moraine Lake.
We do hope to welcome you on our services again in the future!
Skrevet 23. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Ralf J
Imperia, Italia3 bidrag
aug. 2023 • Par
An easy and reliable way to come arround in Banff and it‘s surrounding. Friendly drivers and no worries about car parking add value to vacation
Skrevet 27. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello 874ralfj, thank you for taking the time to leave us a review.
We are happy to hear you had such a positive experience with Roam! Many riders do take advantage of the 9-hour free parking at The Banff Train Station to then use Roam to access Banff and the surrounding areas most popular attractions.
We hope to welcome you back again in the future.
Skrevet 23. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Nikki D
4 bidrag
aug. 2023
The Roam buses were awesome - not late once and very easy schedule and accessible info. All the drivers were super friendly and it made our trip so much easier!
Skrevet 16. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello Y1641JOnikkid, we are happy to hear you had such a great experience with Roam Transit! We do hope to welcome you on our services again in the future.
Skrevet 23. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Heather G
1 bidrag
aug. 2023 • Venner
This is a terrible system! It’s next to impossible to book a reservation because the system tells you that all the tickets are sold out. We tried and tried to book in advance but no luck. We got to Banff and bought the “standby” tickets. The ones they advertise for $8 actually cost $25, and the machine they make you buy tickets from is extremely confusing. We got our tickets and got in the long line of about 150 people, but we were close to the front (maybe 20th or so). We waited about an hour for the bus sitting there to start letting people on. They let about 10 people who somehow managed to get reservations on, then 5 or 6 standby people, and we were told to stay in line for the next bus….another hour wait. At this point, we had had enough! The young girl in charge informed us that we could get our money refunded if we went to the visitors centre. We did that, and the woman there took our email address and told us they would send our refund within two to three business days. It has been a week, still no refund, so I’ve called them. No answer. The whole system needs a complete overhaul! Stop with the reservations, and make it an actual shuttle service. More buses! Fix the ticket machine to make it user friendly. Answer the bloody phone when customers call you!!!! Be accountable!
Skrevet 15. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello heathergH8389GX.
We are sorry to hear you had a negative experience with Roam.
Our System Wide Day Pass tickets for unlimited travel on all our services, including Lake Louise and Moraine Lake are $25 for adults. Parks Canada do have tickets at a lower price (around $8) so it seems there may have been some confusion when you were researching your tickets. Our website only states the tickets are $25 (or $12.50 for Youth / Seniors).
Our buses accommodate a little over 50 people, so I'm sorry if it appeared that our staff only let 15 people on the bus, but we do always fill the services to capacity when we have a line-up.
Unfortunately we cannot process refunds for tickets purchased at the vending machines on the spot, these do need to go to our accountant and the processing time for this is 10-15 working days. I do apologize if you were told it will take 2-3 days. Please reach out to info@roamtransit.com if you have yet to receive a follow-up about your refund and we can look into that immediately.
We thank you for your valuable feedback, and if you did have any additional comments or concerns please reach out to us at info@roamtransit.com.
Skrevet 23. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Mereb
1 bidrag
aug. 2023 • Venner
Do not take them, they fill up and you can not plan. I had so many full busses go by me I should have walked or driven. They do not have nearly enough, just drive and park
Skrevet 15. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Hello 744mereh. We are sorry to hear you had a negative experience with Roam. Would you mind reaching out to our Customer Service team at info@roamtransit.com with some additional details: specific date, time and location so that we can follow-up regarding your concerns?
Skrevet 23. september 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
FrequentFlier721806
Seoul, Sør-Korea9 bidrag
Q1. I'd like to book a round-trip bus 8s (superpass) departing from Banff at 9:30 am and leaving Lake Louise at 2:35. Can I get on the 1:35pm bus if I want to get off at Johnston Canyon at 10:05 and then go to Lake Louise after looking around at Canyon? I'm wondering if I can board the bus at 1:35 at Johnston even though i dont book the bus that departed at 1:00 from Banff.
Q2. And when I book a return ticket, the return date is designated as the date after the departure date, is it normal to add 12.5 dollars if I change the return date to the day of the departure date?
Sone B
Bangalore, India14 bidrag
We are travelling to banff on 1st July to 5th July in a group of 10 just wanted to know is it a good idea to book the gandola and cruise tickets now or can we wait closer to the month ?
Also can we do both the activities on the same day for eg gandola during the first half of the day and lake minnewanka after tht .
Is there a bus connection from gandola to lake minnewanka?
Can you bring luggage with you on the 8x (Lake Louis to Banff )I have one suitcase as coming from Australia ?
Salina M
Dumas, TX99 bidrag
YES, As I recall large luggage Was on the bus. You would need to load items yourself. This is a public transportation bus same as in large cities they cover larger areas so no assistance for loading or unloading
We’re travelling to Banff later this month and want to visit Lake Louise and Moraine Lake on June 1st, which is the day the Moraine Lake road is expected to re-open. We will not have a vehicle, so we plan to take Roam 8X to Lake Louise and we’re looking at buying the Roam Super Pass so we can take advantage of the Parks Canada Lake Connector shuttle to get to/from Moraine Lake. I’m a bit concerned that the Super Pass doesn’t allow us to reserve seats on the 8X bus. Can anyone offer insight on how full that bus might be … can we reasonably expect there will be walk-on seats for us even if we haven’t got an advance reservation? We plan to travel Banff- Lake Louise in the morning and back to Banff in the late afternoon. Thanks!
V&J UK
3 bidrag
Hi. With the Route 3 service between Canmore and Banff and then to Sunshine Village, can you travel with your full ski gear ready to go skiing? Or is there another service provided for skiers transport between resorts/towns? Also, can you jump onto the Route 3 bus, when it’s returning from Banff in any stop in Canmore and then after it reaches final stop in Canmore, does it carry on to Banff without you needing to change the bus at the final stop in Canmore (vice versa for Banff side). Hope this make sense. Thank you
Nikol F
Calgary, Canada
Hello,
I live in Banff by Fox hotel and my husband takes Roam number 3 to Canmore Monday to Friday. On the way back bus doesn't drop off in Inns of Banff and Fox hotel first even thought its literally there, so as a passenger you just watch your home pass by because bus doesn't drop of there first. My question is why? Why my husband has to spent daily extra 10-15 minutes on the bus, if the drop of would literally take 10 seconds. It is just so frustrating and someone would think that with time you would just get used to it, but no. It just doesn't make sense any way I look at it. So please try to explain to me.
RoamPublicTransit
Banff, Canada10 bidrag
Hi there,
Thanks for your question. We are currently discussing this very topic and will have some communications on it soon. In future, please call 403-762-0606 if you require a timely response. You can also message us on Facebook or Twitter or email us.
Thanks,
Roam Team
811nehal
1 bidrag
Hello,
We are traveling in August to Banff. However we are staying in Calgary for our stay. I am hearing that most places in Banff will have parking issues. Can I drive from Calgary in my rented car and park somewhere? is there a Park and Ride?
RoamPublicTransit
Banff, Canada10 bidrag
Hello there - please go to the Town of Banff website for info on where you can park your car in public lots.
We would encourage you to park your car and then Roam around Banff and Banff National Park!
Steve B
Orlando, Florida, United States
We are looking to traveling to Banff, Yoho and Lake Louise. If we stay in Lake Louise will there be bus service at the end of December?
Lorraine M
Glasgow,Scotland92 bidrag
Best to check on the website for the Roam buses. When we were there in March there was a bus that ran from Banff to Lake Louise. It is a good service but only runs once a day, bus leaves Banff in morning but there isn't a return bus till round about 5. But I would check on the website as they may change the timings/frequency of buses as it was very popular ?
hihi699
Boston, MA4 bidrag
We are visiting Banff May 13-16, 2019. Will the Lake Louise service be running then? Is that still considered the winter schedule (I believe the summer schedule starts later in May)?
RoamPublicTransit
Banff, Canada10 bidrag
Hello there, yes, the Banff-Lake Louise Regional Route 8 will be in service during your trip in May. Summer service will begin shortly after your trip and will include routes to Lake Louise as well. Hope this helps!
Michelle V
Houston, TX3 bidrag
If we are staying in the Moose Hotel in the town of Banff, do you provide transportation to Lake Louise Ski Resort? There is a night tour that starts at 6pm we are interested but don't know how to get there.
RoamPublicTransit
Banff, Canada10 bidrag
Hello there - when do you arrive in Banff? We will start providing Roam service to Lake Louise on Oct. 9, running every day. However, it will not go to the resort itself, but it will get you to the village. Thanks!
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Vanlige spørsmål om Roam Public Transit Service
- Roam Public Transit Service er åpen:
- Søn - Lør 09:00 - 17:00
- Hoteller i nærheten av Roam Public Transit Service:
- (0.11 km) Banff Beaver Cabins
- (0.22 km) Peaks Hotel and Suites
- (0.19 km) Brewster's Mountain Lodge
- (0.20 km) Elk + Avenue Hotel
- (0.23 km) Mount Royal Hotel
- Restauranter i nærheten av Roam Public Transit Service:
- (0.05 km) Park Distillery Restaurant + Bar
- (0.05 km) The Fudgery
- (0.11 km) Zyka Elevated Indian Restaurant
- (0.15 km) Hello Sunshine Banff
- (0.16 km) Block Kitchen and Bar