Chuckles
3
09:30–04:00
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3.0
22 anmeldelser
Ypperlig
9
Svært bra
3
Gjennomsnittlig
1
Dårlig
2
Forferdelig
7
Gemma Q
Sheffield, UK9 bidrag
feb. 2020 • Familie
Hostile staff, poor food and poor pricing. An 11 month old that’s just staring to walk cost £4.50! The baby area is Tiny along with some other dirty toys which isn’t worth the admission price. The play area isn’t massive, it would be good if parents could see what their children were doing but they can’t and as a result it’s just carnage. The children end up being completely unsupervised due to the layout. I don’t have words for the staff, no one talks and it’s like they don’t like each other let alone their customers. It felt like we’d done something wrong the moment we walked through the door due to the way some of the staff looked at us. Such a shame. I won’t be returning.
Skrevet 19. februar 2020
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Sorry to read your bad experience but it is half term which we do get very busy. If your child was 11mths you would not of been charged £4.50 however child who is 1yr old is charged at £4.50 regardless. We are not responsible for the children as rules state that parents/carers/guardians are. Staff have no issues with each other and they work very well together. Please email us to discuss this further should you feel will assist you further
info@chucklesplaycentre.info
I await to hear from you.
Skrevet 21. februar 2020
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
TraceyW
Chesterfield, UK1 bidrag
jun. 2019 • Familie
Had my child’s birthday here and it was absolutely fantastic.... the whole play area lovely. We have visited a few times and thought we would try one of their party packages... so glad we did.. had a party at another play centre last year and was totally disappointed... the food was well presented and staff couldn’t do enough for us. They were very polite and very approachable when we needed more juice. We ordered off the menu and the food was really nice and there’s a good selection and like the idea of small children meals and junior meals which our older child enjoyed.. overall we all had a great time and looking forward to visiting again... I always say if you treat people with pleasantness they return with the same kindness and I can’t fault the staff as we all found them very friendly every time we have visited... it’s the only play centre I know that they engage in conversation with the children too, they always make a fuss of my children when we go... fabulous job Chuckles.. you all get my thumbs up and I recommend this place
Skrevet 16. juni 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your kind comment and we are pleased you all enjoyed the party.. all the staff enjoyed hosting it and we look forward to seeing you all soon
Skrevet 17. juni 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Sheila C
Chesterfield, UK20 bidrag
jul. 2018 • Familie
Took my 3 year old grandson here, he was able to go on most of the equipment and there was a good choice of smaller toys. It was easy to park outside and the price for him to go in was very reasonable, you are not limited to a length of time you can stay.
Skrevet 12. juni 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Claire
1 bidrag
jun. 2019 • Familie
My family have been to numerous centres including Chuckles many times & yet again Chuckles has let us down. Every-time we go there my young daughter seems to catch an infection from conjunctivitis to impetigo which leads to believe that the equipment & toys are not being cleaned on a regular basis. Our last visit only the weekend passed & the staff do not seem bothered. Families let their older children run a-mock knocking over young toddlers & constantly messing in the toilets & opening the fire doors. The staff are not there to supervise children but they could tell the parents or guardians of the children in question of their activities. My daughter & young nieces were among the few being knocked around. I do not recommend this place due to all of these incidents as it seems to be happening every time we go. This is a shame as this is more ideal & local but if the staff & parents do not care what the children are getting up to someone is going to get seriously hurt.
Skrevet 12. juni 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
KM2707S
Nottingham, UK23 bidrag
mai 2019 • Familie
I went to chuckles with friends. We meet up weekly and go to different places to vary the children’s experiences.
We’ve been a few times to chuckles over the years it’s on average ok. The play facilities are great just the rest isn’t. Normally when I have an issue I speak to the venue directly, after doing so and being rudely dismissed then addressing them further on Facebook to further dismissive and poor reaction I find myself in a position to let others know how bad our experience has been.
We attended chuckles on a Monday morning, came in got the kids settled then purchasedrinks for us grown ups. Then as we sat down we noticed people were being given cards when they came in. I went up to enquire what the cards were and the Blonde lady behind the counter said they are toddler morning cards where you get a free juice and biscuit for the kids a free tea or Americano for the adults and discount on lunch but you have to ask for one when you come in. I responded saying we don’t come very often so didn’t know you had a toddler morning can we have some cards please. And she said no you have to ask when you arrive. We’d only been half an hour, don’t come often so wouldn’t know the promotions on offer and there’s no signage to indicate promotion as you walk in and were being refused them.
We were disgruntled by this but we stayed and let the kids play as the soft play and the toys on offer to play with are good. A bit later we ordered some food. Don’t bother is my only advise on this. We ordered sausage dinners for the kids and received 3 cocktail sausages with their dinner I was beyond appalled. Further more I had chips with cheese and asked for some extra cheese as there was a mere sprinkling on my chips; for me to be told you can have more but it will be an extra 50p.
As we left I the lady was rude, couldn’t get rid of us quick enough and just had a can’t be bothered attitude.
A week later one of my friends who follows chuckles on Facebook and I had told her about our experience, tagged me in a post they had where they mentioned their toddler group.
So I then commented back saying the above and they responded this didn’t and wouldn’t happen if you asked we would give you a card etc.
I can assure you this didn’t happen, and she was beyond rude to us when we challenged her about it. Furthermore, whoever responded to our post equally isn’t aware of good customer service and dismissed me again.
I always believe you should treat people nicely and fairly and unfortunately this hasn’t happened and they have lost 3 customers because of the way they have reacted to this customer issue, and have handled it badly again on social media.
Instead of maybe apologising and looking into the way they approach their promotional events etc they were rude then preceded to delete the post clearly to remove and negativity from there page. And that’s why I’m here as they can’t delete these posts and people will hopefully Be able to see the bad experience i and others have had. We won’t be going there again!
New owners/management is clearly needed again!
We’ve been a few times to chuckles over the years it’s on average ok. The play facilities are great just the rest isn’t. Normally when I have an issue I speak to the venue directly, after doing so and being rudely dismissed then addressing them further on Facebook to further dismissive and poor reaction I find myself in a position to let others know how bad our experience has been.
We attended chuckles on a Monday morning, came in got the kids settled then purchasedrinks for us grown ups. Then as we sat down we noticed people were being given cards when they came in. I went up to enquire what the cards were and the Blonde lady behind the counter said they are toddler morning cards where you get a free juice and biscuit for the kids a free tea or Americano for the adults and discount on lunch but you have to ask for one when you come in. I responded saying we don’t come very often so didn’t know you had a toddler morning can we have some cards please. And she said no you have to ask when you arrive. We’d only been half an hour, don’t come often so wouldn’t know the promotions on offer and there’s no signage to indicate promotion as you walk in and were being refused them.
We were disgruntled by this but we stayed and let the kids play as the soft play and the toys on offer to play with are good. A bit later we ordered some food. Don’t bother is my only advise on this. We ordered sausage dinners for the kids and received 3 cocktail sausages with their dinner I was beyond appalled. Further more I had chips with cheese and asked for some extra cheese as there was a mere sprinkling on my chips; for me to be told you can have more but it will be an extra 50p.
As we left I the lady was rude, couldn’t get rid of us quick enough and just had a can’t be bothered attitude.
A week later one of my friends who follows chuckles on Facebook and I had told her about our experience, tagged me in a post they had where they mentioned their toddler group.
So I then commented back saying the above and they responded this didn’t and wouldn’t happen if you asked we would give you a card etc.
I can assure you this didn’t happen, and she was beyond rude to us when we challenged her about it. Furthermore, whoever responded to our post equally isn’t aware of good customer service and dismissed me again.
I always believe you should treat people nicely and fairly and unfortunately this hasn’t happened and they have lost 3 customers because of the way they have reacted to this customer issue, and have handled it badly again on social media.
Instead of maybe apologising and looking into the way they approach their promotional events etc they were rude then preceded to delete the post clearly to remove and negativity from there page. And that’s why I’m here as they can’t delete these posts and people will hopefully Be able to see the bad experience i and others have had. We won’t be going there again!
New owners/management is clearly needed again!
Skrevet 11. juni 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
I’m sorry to hear the bad experience you had on the Monday you visited and the matter is in hand and being dealt with and all promotions that we hold will be clearly detailed to the staff. We mainly do promotions of toddler sessions and other deals during term time unless specified on our page and do change which can cause confusion but a set timetable is in process to prevent any further issues. On behalf of all the staff at Chuckles I apologise for your experience and please do email me to discuss this further if you feel it will help as I would like further details to help with my enquiry.
Thank you for your custom and we do hope you do visit us again and we will make sure your visit is a pleasant one too
Thank you again for bringing this to my attention
Skrevet 12. juni 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Sophie S
1 bidrag
apr. 2019 • Familie
Me and my son love this place they make you feel so welcome and when they have partys they go to so much effort! The easter party was amazing even the easter bunny had to join in ! Clean,nice food,lovely staff !
Skrevet 25. april 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your lovely review and so glad your son enjoys it when he visits. We look forward to seeing you all again soon... maybe for our summer party xx
Skrevet 26. april 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Julia M
1 bidrag
feb. 2019 • Familie
This is one of the worst places I've ever been!! The staff are so rude and not friendly at all! We waited ages for food, we were not told it would be one hour for food! The young girl that surved me even told me she forgot to tell me it was an hour for food, I wanted a refund seen as I was waiting for ages for food they told me I couldn't have a refund and as a manager argued with me, the place is so dirty.
Skrevet 20. februar 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Sorry to see you had a unpleasant visit, during busy times there can be a wait on food and I understand the day you visited it was rather busy.. the supervisor that you spoke to tried to assist to arrange a refund. With regards to further comments as to the cleanliness I feel this is just an unnecessary remark due to the experience you claim to have had. Once again we apologise for this and staff have been advised on procedures to prevent any delays in miscommunication
Skrevet 26. april 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Valerie B
Derby, UK1 309 bidrag
des. 2018 • Par
Older grandchildren both had there birthday parties here some years ago when youngest grandson visited he was equally as delighted as they were
Skrevet 15. januar 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your kind review and pleased your grandchildren have a great time x
Skrevet 26. april 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Jamie H
2 bidrag
apr. 2018 • Familie
We come from London to visit family every now and again, and Chuckles has provided a nice distraction for our little girl on a few occasions. It's always been clean when we've visited and has a nice collection of things to do. It's also a lot cheaper than we're used to, so that's an added bonus! It's now an essential visit for little madam every time we come!
Skrevet 2. april 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you for your lovely review, apologises for the delay in replying, we hope to see you all again soon x
Skrevet 26. april 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
euan1234
Clay Cross, UK3 bidrag
feb. 2017 • Familie
The whole place was disgusting grease on the tables and play area and dust on the floor and seats. Do not recommend!
Skrevet 27. januar 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Sorry to read you had a bad experience but we wished you had spoken to staff where they could of assisted you, we can not correct any issues if we are not advised
Skrevet 26. april 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
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