Gina's Spa

Gina's Spa anmeldelser, Waterloo

09:00–17:00
Mandag
09:00 - 20:00
Tirsdag
09:00 - 20:00
Onsdag
09:00 - 20:00
Torsdag
09:00 - 20:00
Fredag
09:00 - 19:00
Lørdag
09:00 - 17:00
Søndag
10:00 - 17:00
Bli den første til å laste opp et bilde

3.5
19 anmeldelser
Ypperlig
6
Svært bra
3
Gjennomsnittlig
4
Dårlig
3
Forferdelig
3

ArticCat
2 bidrag
jan. 2022 • Alene
Horrible experience. I would not recommend Gina's at all. Be very careful if you chose to use their services.
Skrevet 14. januar 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Tam B
1 bidrag
aug. 2019
If I could give this place negative stars I would. This was one of the worst experiences I've ever had at any type of service industry. I had dark brown hair and wanted to dye it blonde. It took seven long, and painful, hours because I had like 10 pounds of tinfoil on my head. I endured all of this for the most horrid results. My hair was extremely patchy, green, and had random segments which were silver... basically nothing like the platinum blonde colour I wanted. Multiple people also oversaw my hair, so it wasn't just the fault of one hairstyle, but the systematic incompetence of the business. My friend, who is 20 years old and has never went to beauty school, even recognized that they should have bleached my hair a second time, but they did not. When I went to a different salon they stylists there were likewise shocked at how bad my hair looked. They again confirmed that it should have been bleached twice, and that Gina's also over-toned my hair. Clearly, then, they don't understand basic techniques of colouring hair blonde. I also had to call three times to finally talk to someone who could discuss refunds with me. I wasted so much time only for them to tell me they "don't do refunds." What kind of bs? What kind of reputable business doesn't provide refunds when the product or service they offer isn't on par? And I wasted a criminal amount of money to get disgusting hair. It was $370. That's too much to begin with and they overcharge for all of their treatments. Also, when discussing how to solve this situation, even though I explicitly said I did not want to come back to the salon to get it fixed, they put the stylist who messed up my hair on the phone with me. A little inappropriate in my opinion because I didn't want to hurt her feelings and so I felt backed into a corner to make an appointment there to get it fixed, which I soon after cancelled. Please don't go to this place. Clearly they don't know what they're doing and their customer service is appalling. For the past week I have been truly EMBARRASSED to leave my house because my hair is so bad. Also, I'm still absolutely furious I didn't get ANY kind of refund, so save yourself from getting scammed like I did.
Skrevet 14. august 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
As we mentioned on the phone, we are very sorry that you weren’t pleased with the results of your hair service. We’ve repeatedly offered complimentary colour adjustment with not only your original stylist—but our senior stylists, who are confident we could help you reach the platinum blonde you are looking for. The stylist who you spoke to on the phone was not your original stylist but a senior stylist at Gina’s who is very competent with colour. Occasionally when you’re undergoing a drastic change in hair colour it can take more than one visit to achieve the desired results—especially when you have preexisting colour on part of your hair—which was discussed with you as part of your consultation. We were concerned with over processing your hair in one session as this can cause hair breakage. We have asked that you return to the spa several times so that we may assess the best next steps which you unfortunately declined. We are disappointed that we were not given the opportunity complete your hair transformation. We hope that you will reconsider. Sincerely, Jenny D., Spa Director
Skrevet 15. august 2019
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

expatkerri
9 bidrag
apr. 2019 • Alene
I have had many pedicures and facials here over the years, and I have been very pleased in the past, but I think there has been a decline in the quality in service in the last 3 years.

I had a pedicure yesterday where the esthetician actually cut my foot while using the callous remover. It hurt! She apologized and said it has never happened in 7 years, and put polysporin on it (I think she reacted properly and did her best to remedy the situation). In the moment I didn't think it was that bad, but today I'm having a hard time walking on that foot. I do think there should have been some type of discount since I didn't have an entirely positive experience and didn't make a big stink about it (there were other customers around and I didn't want to bother them).

I'll also mention that I think the prices for facials have gone up (all facials are $115 I think) and I don't think there's been an added benefit to justify the price increase. I wrote to them about this in 2016 but no one ever wrote me back.

Anyway, be mindful when having callouses buffed off during pedicures.
Skrevet 19. mai 2019
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Cher H
Ontario, Canada122 bidrag
okt. 2018 • Venner
I tried the Aesthetic College for a facial because I was away from home and usually get facials at one of the schools in Ottawa. I found the premises at Gina's College to be in need of a cleaning, too bright lighting and it was very noisy vs quiet and relaxing. The young lady who worked on me was just learning and I found her very friendly and like most students, a lacked confidence. The student needed to take more care in not bumping my bed each time she moved. It destroyed what should have been a relaxing facial. I had asked for non-scented products that were gentle on the skin, as I am 68 years and my skin is thinner and requires gentler handling. The student and her teacher suggested an upgraded product that would have added to my cost. I declined and then what they used on my skin was highly scented, too abrasive and stung my skin. When I said my skin was stinging, I was told my skin was dry. There was no attempt to remove the product or stop the stinging. I left the salon with a red and irritated skin and not one of the staff noticed or cared. I'm sorry to disagree, but I have a facial here in Ottawa every 4 months and none of this has never happened. Would I recommend the College, probably not. I was disappointed in their treatment. I still tipped the student as she did her best but the instruction there needs to be addressed: lighter touch, non-abrasive/organic products, low lights and quiet, shhhhhhh.
Skrevet 10. oktober 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hello Cher, We are so sorry your experience was less enjoyable than expected. I will forward your comments to Gina's College as this is the Gina's Spa page. We are affiliated but Gina's College, located at a different address is laid out to instruct students in a group setting, therefore less intimate. Thank you for taking the time to comment. We appreciate your feedback and will follow up with the instructors. Sincerely, Jenny DeCicco Spa Director
Skrevet 11. oktober 2018
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Sue H
Waterloo, Canada795 bidrag
mai 2018 • Alene
I recently went to Ginas spa and enjoyed a pedicure. First time client. The young lady who did my pedicure was very thorough and very sweet. She offered drinks and was chatty but not too chatty. I was happy with the service and gave her a good tip.
Then I go downstairs to pay for my services and the amount came to $70.06.... weird amount right...but anyways! So I happen to have $70 cash and I handed it to the receptionist and she stood there waiting for the 6 cents. I was like, really? I had no small change so I gave her a $5 bill (I now have lots of change) That odd little experience will make me not return there. My pedicure was very good but my experience was below average! I will tell people about my experience too. I told my husband and his response was WTF! That’s my Gina’s weird story!
I
Skrevet 24. mai 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

jonieh777
Waterloo, Canada1 bidrag
des. 2017 • Alene
Gina's WAS my GO-TO. The receptionist is rude and very un professional. After getting my nails done at Gina's i had to pick my daughter up at the Waters Spa which is in a 5 min proximity from Gina's (which i found out after). When i asked the receptionist for the waters phone number, she told me she didn't have it (which was okay since they are competition). But i continued, and asked if she could search it up for me , point in the right direction or ask someone else. She was very rude and basically told me that she didn't have internet and couldn't help me..... After leaving pretty upset, i arrive at the waters with open arms as they offered me a seat a cup of tea and were upmost professional as a I waited for my daughter to finish her appointment. This is true customer service! Found my new spa! The Waters Spa
Skrevet 8. desember 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
I’m so sorry the staff at the front desk didn’t help find the Waters Spa and made you feel upset. There is never a reason to be unaccommodating or rude. It is true that thier computers are programmed to not have access to internet other than email. We also have newer staff that just moved to the area so are unfamiliar with the geography and local businesses. However, we take customer service very seriously and will address this issue with front desk representatives. I hope you don’t forever judge Gina’s by this one experience. We really do care about people weather they are clients or not and have a team of amazingly warm attentive service providers.
Skrevet 10. desember 2017
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

spagirl2861
St. Jacobs, Canada2 bidrag
okt. 2017 • Alene
Disappointed as I did not get what was offered on Gina's website. Had a facial, no Professional Skin Analysis, No hand or scalp massage, no personalized prescription card, massage was okay but not deep tissue. I will not be going back as I felt no warmth with any of the staff including my arrival. I go to a wonderful spa in Waterloo where I am greeted with a smile, asked if I would like a beverage, walked to the lounge, if Gina's has a lounge it certainly was not important for me to sit in.
Skrevet 12. oktober 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hello Spagirl, I am so sorry you did not receive the enjoyable, warm experience you were looking forward to. Something went terribly wrong..Our facials do include hand or scalp massage, we do have 2 lounges and also offer assortment of beverages including cappuccinos and specialty teas. We also have multiple receptionists for checking in that are trained to greet warmly. I would love to connect with you personally as I would like to hopefully have opportunity to make up for it. Also, i would like to address the service providers involved so that this does not continue to occur. Please call the spa with your contact information and I will get in touch with with a special offer. i look forward to hearing from you Jenny DeCicco
Skrevet 14. oktober 2017
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Jordyn F
Sudbury, ON20 bidrag
apr. 2017 • Alene
I've been going to Gina's since last fall when we moved into town. I wasn't sure where to go, but this place was close to work so I gave it a try. I am SO thankful that I was paired with Liz, one of their junior stylists. She is so easy to talk to, and helped me find a great way to keep my hair looking natural using toner. I love going to see her, and the complimentary cappuccino or tea is always an added bonus! :) My fiancee has started going here too, he loves it.
Skrevet 25. april 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

MelWaterloo
Waterloo, Canada70 bidrag
apr. 2017 • Alene
I have been going here for years to get my hair done I only ever had one issue and they made it right I have gone for waxing and pedicures as well. Don't book online they need to better sort out their system you are better off to call to unsure you book the service you are looking for
Skrevet 2. april 2017
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

thatbjh
Region of Waterloo, Canada8 bidrag
okt. 2016
Every time I go to Gina's Spa, I feel welcomed by the very polite and friendly staff. Many amazing services are on offer and I do believe at a very reasonable price! The location is in the heart of Uptown Waterloo, and if the parking at Gina's is full, there is free parking just up the street from the Spa. I always feel pampered at Gina's and look forward to my next visit soon
Skrevet 20. oktober 2016
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

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Gina's Spa er åpen:
  • Søn - Søn 10:00 - 17:00
  • Man - Tor 09:00 - 20:00
  • Fre - Fre 09:00 - 19:00
  • Lør - Lør 09:00 - 17:00


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